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  • Posted: Jul 11, 2017
    Deadline: Not specified
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    Inspired to empower the everyday South African woman. The Box Fashion is the first and only local accessories membership service company that provides our clients with the latest fashion pieces and styling advice, all delivered to your doorstep in a box. We know that the right accessories can work wonders with any outfit and instantly breathe new life into ...
    Read more about this company

     

    Client Care Consultant

    Job description

    Responsibilities:

    • Effectively manage large volumes of incoming calls, emails and Facebook comments.
    • Handle complaints, provide appropriate solution and alternatives within the time limits and follow up to ensure resolution.
    • Provide accurate, valid and complete information to clients by using the appropriate methods/tools.
    • Identify and assess customers' needs to achieve satisfaction.
    • Build sustainable trust relationships with clients through open and interactive communication.
    • Keep records of customer interactions, process customer accounts and file documents.
    • Update the membership administration system.
    • Various departmental administration tasks.

    Requirements:

    • Have a university degree.
    • Have the ability to multi-task, prioritise and manage time effectively.
    • Be full bilingual in English and Afrikaans.
    • Have exceptional telephone etiquette, objection handling skills and be an active listener.
    • Must be customer orientated with the ability to adapt/respond to different types of characters.
    • Good administrative skills, excellent computer skills and perfectionist tendencies.
    • Work well in a team and as an individual.

    Closing Date:

    17 July 2017 (Close of business)

    Expected Salary:

    R18 000 (basic plus incentives)

    * Salary will be negotiable for individuals with experience

    MANAGEMENT RESERVES THE RIGHT TO INTERVIEW THOSE CANDIDATES WHOM THEY DEEM SUITABLE.

    Method of Application

    If this is the position you have been waiting for and you have what it takes, then email your CV and motivational letters to [email protected]

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