Agency Service Manager at Sage

Job Description

This position manages resources for the production of work by the internal Global Creative Services team as well as external agencies. Key functions include creative agency sourcing and management, budgeting, and scoping projects with Brand operations. This also includes determining resource requirements, setting expectations with the creative teams, providing reporting and analysis of project load and skill set capabilities, working cross-functionally with a wide range of client and colleague departments. All of these activities are in support of Sage branding, awareness, consideration and demand strategies. The Agency Services Manager works closely with the larger Agency Services team, Creative Directors, Creative resources, regional Brand Planner, as well as internal client and colleague teams – in the Africa and Middle East regions, but also in global and corporate functions. The position will be located in the Johannesburg Sage office, but will report directly to the Director of Agency Services in North America.

Key Responsibilities

• Lead resource management and delivery for regional requests, as well as Global, Corporate and Brand as needed
• Communicate, prioritize, consult, facilitate, and manage expectations with creative services, external suppliers, Brand Planners, and local teams
• Lead internal and external training sessions on team workflow, process, and tools, including the development of best practices and documents to support the training
• Manage Brand budgets, SOWs, forecasting, approvals, and PO requests. Work directly with vendors to develop and maintain quotes and assist with onboarding, training efforts
• Identify, propose, and execute operational improvements to drive efficiency in the region with the ability to scale globally where possible
• Create reports and dashboards to give local and global leadership visibility of the region’s projects, resourcing and key initiatives; as well as

Must Have

Skills, know-how and experience:

• Experience managing creative campaigns, product marketing, partner programs, digital communications, print production, and video/photography production
• Strong, results driven program management and execution
• Ability to hold team accountable for end results, setting appropriate milestones along the way to validate progress
• Interpersonal skills and the ability to build relationships across multiple departments at all levels inside and outside the company
• Experienced with budget and vendor management
• Highly detail-oriented and organized; natural problem-solver
• Solid verbal and written communication