IT Administrator at Indwe Risk Services

Job description

MINIMUM REQUIREMENTS

EDUCATIONS

• MATRIC
• A+
• N+
• MCSE or an IT Diploma

EXPERIENCE

Minimum 3 years experience

SKILLS

• Good Communication Skills
• Time Management Skills
• Problem Solving Skills
• Good knowledge of Windows based operating systems
• Experience with configuring hardware
• Experience with Active Directory
• Experience with IOS and Android OS
• Must be able to work under pressure

KNOWLEDGE

• Understanding of the insurance and brokerage industry and environment an advantage
• Possesses good knowledge of different software systems, client/server architectures and various compatibility requirements
• Good knowledge of network protocols including TCP/IP, DNS, DHCP, LDAP

PERSONAL ATTRIBUTES

• Assertiveness
• Interpersonal effectiveness
• Service excellence
• Self-Motivated
• Self-Starter
• Team Player
• Customer advocacy

Key Performance Outputs

• Contract Management
• Manage assigned vendors according to the agreed upon SLA’s.
• Ensure that vendors respond to requests timeously and that Indwe receives fast, accurate and efficient service.
• Projects
• Be willing and able to assist with projects and tasks as defined by management.
• Be willing to work after hours from time to time.
• Systems
• Physical Infrastructure - ensure 100% uptime during business hours. (Servers and voice loggers)
• Generators – Ensure that generators are filled up with Diesel.
• Active Directory – Accountable for data correctness in AD.
• Branch support on voice logging/call retrieval.
• Support
• Assist with first line support in person at management’s discretion.