SS & CAT Product Manager Southern Africa & Sales at Standard Chartered Bank

Job description

Manage and deliver the TB end-to-end product objectives within the Southern Africa for SS&CAT (jointly with the SS Head) in alignment with global objectives for the product line, including financial and non-financial performance, enhancement of capabilities, product and client access future strategies, and oversight of risk and governance in alignment with the Product Head: AME SS&CAT.

Key Roles and Responsibilities

• Financial Performance and profitability
• Responsible for the SS&CAT product P&L within the country and region (jointly with the Head of SS). Have clear responsibility over pricing (jointly with the Head of SS) for products and management of liabilities (Cash) or AUM (SS)
• Directly responsible for driving investment business cases and the business operating model for the product line (jointly with the Head of SS)
• Determine standard product pricing and monitor collection of fee and NII for the product line (jointly with the Head of SS).
• Develop jointly with the Sales team a local strategy to meet Southern Africa objectives, in line with the overall Transaction Banking strategy
• Conduct ongoing competitor analysis to capture the opportunities, mitigate the threats and deliver financial performance. Recommend and plan actions to build or reinforce our competitive edge
• Drive end to end product performance, improving efficiency through the e-agenda, straight through processing, ensuring scalability to grow
• Product Management and Development
• Directly responsible for articulating the product strategy and executing product initiatives on the annual operating plan in the country for the product in conjunction with the Head of SS.
• Directly responsible for understanding customer needs and develop the client value propositions that will address them across all client segments
• Sponsor launches of product enhancements, new products, as required for Cash and SS&CAT. Work jointly with Sales and Marketing to develop collaterals for local market, communicate product launches, organize customer events and develop a sales campaign strategy to ensure that the new products meet planned volume and revenue targets
• Ensuring global training initiatives are executed across all countries in the region in line with the global commercialization agenda.
• Act as the main conduit for championing to Central Product for the product line and Client Access all investment cases (BRD or PAR or its equivalent) for product development or enhancements and for local regulatory requirements
• Commercialisation
• Responsible for commercialization of new product capabilities by ensuring commercialization plans, targets and infrastructure to maximize success for it launch.
• Tangible support for the Head of SS & I and I in sales and RFP's to retain clients and increase wallet share and meet set revenue targets.
• Understand the needs of customers and prospects, and implement structures and solutions to meet these needs ensuring delivery of Cash,SS &CAT,
• Provide ongoing support and training to TB sales, CIB, CB, GM, Risk and GTO staff to provide assistance to facilitate the closure of large or complex deals.
• Maintain high level client interaction. Approximately 20% of your time should be spent on client-related activities focused on strategic topics that help understand client needs and ensure an appropriate set of solutions delivered (this includes periodic Clients/ Trustees meetings to support Service Managers and Business Account Managers).
• Leadership
• Be a lead market advocate for TB for the product line and seen as SME in the regional markets participating and representing the Bank in industry bodies and market forums. Build strong relationships with key regulators governing product line.
• Risk & Governance
• Identify and mitigate the Operational, Credit, Regulatory and Business conduct risks relating to SS&CAT products within the region.
• Ensure country compliance on Group standard for Audit, Control and financial reporting including reporting of risks to BORF/CORGs/ CEF
• Work with Operations team to improve overall service standards and to ensure that quality of service to customers remains superior to competition
• Ensure timely renewal of country addendums (CAs) to PPGs and proactively work with stakeholders to identify and quantify new and existing risks. Actively participate in NPC roll out and execution in the region.
• Ensure you remain alert to the risk of money laundering and assist in the Bank's efforts in combating it by adhering to the key principles in relation to:'
• Identifying your customer.
• Knowing your customer.
• Reporting suspicions,
• Safeguarding records and not disclosing suspicions to customers

Act as the Outsourcing Owner as applicable for all activities related to the TB products that TB outsources to other parties other than the SCB local team that is supposed to carry them out

Qualifications and Skills

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Diversity and Inclusion

Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.