Tiko Channel Manager at Tiko

Job description

REQUIREMENT:

Triggerise seeks a Johannesburg based Channel and Ops Manager to launch and ensure the effective strategy and brilliant execution of Tiko Pro and Tiko Explore into the South African

REQUIRED QUALIFICATIONS, SKILLS & EXPERIENCE

The successful candidate should have:

• Commitment to the mission, vision, and theory of change of Triggerise
• Ability to embrace technology and use a variety of tools and apps
• Ability to build and manage a budget (which requires rigour and creativity)
• Passion for human interactions, especially in cross-cultural and social settings
• Passion for working with consumers and customers is a must
• Commercial mindset
• Pharmaceutical sales or channel management is essential

More Specifically:

KNOWLEDGE

• Industry Knowledge: Understand the market construct and trends the within the FMCG, pharmaceutical and technology environment
• Business Development Strategies: Business acumen and & Brand strategic thrusts
• Strategic Development: Understand the need for strategic input and commercial return on investment outputs
• Shopper Insights: Habits & attitudes within specified categories, POP Strategy development
• Supply Chain: Appreciation of the supply chain dynamics and impact on customer service delivery
• Commercial: The capacity to demonstrate knowledge of and the insight into financial principles and processes impacting on the business.
• Route-to-Market: Knowledge of sales channels and strategic development of service methodology
• Field Operations: Appreciation for the service strategy including; service methodology & coverage

SKILLS

• Excellent numeracy and financial skills
• Strong interpersonal skills
• Strong organisational and administrative skills
• Advanced communication skills (both written and verbal)
• Advanced computer skills (PowerPoint and excel)
• Strong presentation and speaking skills
• Strong problem-solving skills
• Ability to negotiate
• Excellent time management skills

ATTRIBUTES

• Strategic thinking
• Attention to detail
• Ability to work under pressure
• Ability to adapt to changing environments and implementation
• Positive attitude with a willingness to learn
• Ability to take responsible initiative
• Approachable
• Professional approach with the ability to liaise at a senior level in the organisation
• Creative and innovative
• Team player
• Ability to take constructive criticism for self-development
• Proactive with ideas, insights and implementation
• RESPONSIBILITIES:
• Set up a full functioning, efficient and profitable commercial. More specifically:
• Channel Strategy Development
• Provide a fact-based assessment and recommended prioritization of Channels/ Customers per channel along with Strategies to optimise the Tiko Pro model and return for the business (1 and 3-year outlook) and Tiko Pro (agents)
• Develop clearly articulated and time bound requirements by Channel including:
• Integration of customer & business activities (launches & promotions)
• Pricing strategy
• Trading Term strategy
• Promotional Strategy
• Point-of-Purchase strategy
• Selection of an optimal product mix for ROI to consumers (Tiko Explore), clients (Tiko Pros) and Triggerise
• Route to Market Strategy: clear articulation of all routes-to-market indicating value, growths and cost to serve
• Contractual set-up of new customers in line with the Route to Market partners
• Pricing Mandates: develop and implement channel price parameters by SKU that delivers against margin requirements from the business, including:
• Working knowledge of the GM requirements for each SKU
• Understanding of the mix implication on agent value, business profitability and health impact
• Develop a model which accommodates price, discount frequency, standard costs and GM expectations
• Determine the Cycle & Promotional price mandates for all SKU’s
• Delivery of a Pricing Strategy
• Development of price adjustment rationale
• POP Strategy: delivery of POP strategy by channel to drive operational excellence including:
• Clear understanding of Shopper Behaviour across the category / categories
• Translation of shopper insights to POP Drivers
• Transaction builders
• Purchase triggers
• Value driving promotions
• Channel Strategy Execution
• Brilliant and seamless execution of the channel strategy with customers and shoppers including:
• Promotional planning grids across channels
• Evaluation & selection of POP media
• Alignment of ATL & BTL activities with the Marketing team
• Selection of channels / customers for innovation programs
• Innovation activation i.e: new product listing and distribution
• Pricing strategy linked to volume & margin delivery
• Stock Management / Stock Pressure
• Sales Operations Execution
• Develop and maintain an effective working relationship with the relevant Tiko Pro (agents) to ensure effective delivery against value and impact targets through:
• Management of Tiko Pros performance,
• Developing and communicating channel value targets
• Monitoring delivery against targets via mandated relevant reports – implementing remedial action where necessary
• Initiating and driving regular (monthly) agent cycle meeting to review sales and value performance and preview strategies to achieve targets
• Develop, implement and monitor relevant value incentives with Tiko Pros as required (via Tiko Miles)
• Meet with and manage Tiko Pros required to understand and resolve issues as they arise
• Financial Management
• Effectively manage channel promotional budgets via:
• Monthly reconciliation of spend
• Quarterly review of latest estimate versus agreed budget
• Manage reporting outputs