Financial Planning Practice Manager at Linktank (Pty) Ltd

Job description

Job Specification 

Salary: Negotiable

Role description:

• To assist the financial advisor in performing his/her client advisory services
• To manage the financial advisor’s diary
• To assist the financial advisor in managing his/her client relationships
• To support the financial advisor by managing the front office and back office administration duties
• General office duties to ensure the smooth day to day running of the practice
• Management of additional office and administration staff as the practice grows

Description of duties:

• Ensuring that the financial advisor is meeting his / her client SLA deliveries relating to annual reviews, reporting, query resolutions
• To assist the financial advisor in closing new business by maintaining contact with prospects and scheduling the necessary initial and follow up meetings timeously
• Daily diary management
• Maintenance of the client information in the financial advisor’s CRM system
• Client relationship management
• Review preparation and management of review dates in the advisor’s CRM system to ensure that there is a record of reviews held and a record of upcoming reviews
• Implementation of new business
• Liaison with product providers for quotes, implementation of business, client queries
• Updating of client portfolio schedules for reviews and ongoing reporting
• Capturing of meeting notes into the advisor’s CRM system
• Assisting with the preparation of Records of Advice and recommendation reports
• Liaison with clients for outstanding documents, e.g. FICA, applications etc
• Ensuring that all work in process is captured as tasks into the advisor’s CRM system for easy follow up and reporting
• Setting up and following up on client medicals for risk cover
• Capturing commission and fee details into CRM or commission system to ensure records and reporting are up to date
• Management of client complaints and escalation to the financial advisor, if needed
• Ensuring all client queries are captured as tasks into the financial advisor’s CRM system and followed through to resolution
• Ensuring that the New Business and Policy Replacement registers are kept up to date
• Manage the compliance process with the internal / external compliance officer
• Ensure that all client SLAs in terms of review and reporting deadlines are met

General Office Duties:

• Ordering of office supplies online (stationery, kitchen, refreshments)
• Fetch post in Rivonia Bi-Weekly
• Occasionally assisting with tea /coffee / refreshments for clients or guests
• Preparation of client gifts
• Occasional trips to deliver or collect a document/gift (within reason)
• Seeing to the office tasks mentioned above would take up between 5%-10% of the job function at a

Qualifications & Experience:

• Minimum 5 years’ experience in the financial planning industry
• Matric
• NQF 4 / 5 Certificates in financial planning an advantage
• RE exams an advantage
• Excellent spoken and written English
• Experience in the use of a financial planning system is an advantage
• Good word and excel skills
• Good understanding of fees and commissions
• Basic knowledge of long term insurance and investment products

Closing date: 8 August 2017