Software Implementation Specialist at Iress

Job description

About the role

• Design end to end implementations for IRESS Financial Markets software solutions.
• Delivery against Trading Business expectations in a cross-functional and multi-national environment,
• including new requirements, upgrades and operational “maintenance” / trouble-shooting.

Accountabilities & Deliverables

• End-to-end implementation and configuration of IRESS Financial Markets (FM) solutions according to business requirement specifications and in line with business standards and practices, including:
• UAT configuration and execution
• product sign-off
• assisting in client testing
• deployment of solutions into production
• hand-over solution to client and 1st line Support
• accurate (current), detailed and effective client and in-house documentation / business collateral
• post-implementation support phase
• Expectation management (internally to business and externally to clients)
• Apposite, effective & timeous communications i.e. inform and update progress to all implementation project stakeholders
• Training and handover to Support i.e. internal handover and occasional client training on solutions deployed. This includes end-user functionality training as well as training of client side specialists and champions
• Professional documentation and diagramming of solutions - implementations, failovers and instruction manuals
• Manage and track implementations via project management tool

Key Relationships

• Clients
• Trading Business
• Product Owners
• FIX Services
• Networks
• Service Desk
• Hosted Services

About you

Core Skills, Knowledge and Attributes

• Understanding of Financial Markets and the trading cycle
• Strong to excellent understanding of IRESS trading software would be beneficial
• Strong understanding of the Securities Lending business environment and product solutions
• Understanding of various project management approaches
• Excellent troubleshooting ability
• Comprehensive understanding of the software, system architecture and methods of delivery that are regularly updated
• Excellent Customer ServiceFocus
• Good understanding of the SA Financial Markets business environment
• Brokerage firms
• Fund Managers
• Retail Trader Environment

Key Competencies

• Management of implementation projects (in collaboration with client Project Manager)
• Communication (written and verbal) and management skills are essential
• Ability to work autonomously
• High attention to detail
• Deadline driven and results oriented
• Effective time management ability is imperative
• Ability to “think on your feet”
• Think “out of the box” in order to design pragmatic but innovative solutions
• Excellent logical reasoning and problem solving capacity
• Self-motivated and success-driven
• Team Player
• Desire to help others i.e. effectively manage “how” you help others
• Excellent inter-personal skills
• Positive, can-do attitude! Determination and perseverance
• Mentoring and motivating capabilities
• 3 years Trading Industry experience
• IT degree or equivalent qualification
• Industry-specific tertiary qualification e.g. Financial Markets, JSE Trading or related courses, an advantage
• Proficiency across the IRESS Financial Markets product spectrum
• Strong aptitude and experience in ICT and working on a broad range of systems and products;
• Windows Server
• SQL
• 3rd party software
• MS Projects

What you’ll bring to the team

• Strong written and verbal communication skills
• Strong customer service ethics and sense of urgency
• Ability to perform well in team environments
• Ability to remain calm and collected in pressure situations to allow constructive guidance to the relevant teams and also communicate effectively to stakeholders
• Ability to deliver and coordinate project tasks within tight deadlines
• Excellent problem solving skills

What we offer you in return

It’s a cliché, but we work hard and we play hard. We recognise and reward hard work with a great benefits package. On top of a good remuneration package we’ll give you a generous holiday allowance, retirement fund, life assurance and income protection cover plus a performance related bonus. We also provide seriously good coffee and plenty of other perks to brighten your day including a casual dress code, vibrant open workspaces with areas to relax including pause areas, table tennis; plus free fruit every day. There are always sports and social events happening and chances to get involved in our charity work if you want to. Oh, and every Friday the drinks are on us!

With offices worldwide, we offer exciting opportunities for you to learn, grow and progress. A career at IRESS really can take you anywhere.