Business Consultant, Senior at CSG International

Job description

We are looking for a Business Consultant, Senior who helps clients solve business problems with technology solutions.

Our business consultants use product and industry knowledge to analyze the customer/business requirements and technical solutions needed to achieve goals and objectives. Interfaces with multi-disciplinary teams to achieve results. Contributes to pre-sales support and input to RFP response.

Education and Experience:

• National qualification in Information Technology, Computer Science or Telecommunications
• Minimum 7 years of experience as business/software consultant in telecommunications industry
• Preferred experience in Singleview or other similar billing products
• In-depth understanding of customer needs and general impact of changes in business environment and industry trends. In-depth understanding of client's industry (wireline, wireless, data services, cable systems, pre/post-paid business models etc.)
• Strong analytical and problem solving skills
• General understanding of project management discipline to ensure primary responsibilities are completed within accepted standards and templates (eg Change Management, Issue Management)
• Highly developed communication skills for demonstrations, presentations, consulting with clients and influencing others
• Highly developed facilitation skills for customer interaction
• Knowledge and experience in working in agile teams would be an added advantage

Responsibilities:

• Assumes overall responsibility for defining a solution that matches client's business needs
• Meets with clients to gather, analyze and document business requirements and produce system requirements
• Provides leadership and guidance in providing solutions to the business client
• Participates in pre-sales activities using personal presence and product knowledge. Assisting with RFP response
• Delivery and demonstrations
• Demonstrates system functionality to client
• Plays key role in completion of the specification study and the preparation of statement of work in conjunction with the project implementation team, including assessing the customer's readiness and the creation of agendas
• Estimates scope of consultant efforts and accurately estimates billable time required for completion
• Guides the project team through implementation and testing of the system requirements
• Reviews test plans to ensure coverage of system requirements
• Primary contact point for client's business interests and works toward resolution of issues
• Acts as a point of contact for information, support, direction and leadership for other business analysts, core product management teams and shared development team
• Provides leadership to the project team and client on the impact of market and regulatory changes and the future directions of the core products
• Responsible for delivering feedback to the core product teams to ensure that future releases of the products meet the ongoing needs of the client/business
• Decision Making
• Decisions require considerable independent judgment and integration of variable information
• Works independently and collaborates with peers when necessary
• Optimization of and full accountability for results of decisions
• Erroneous decisions will result in serious impacts to project costs and customer commitments