Infrastructure Operations Manager at BitCo

Job description

Description of the Employee’s Role:

The Infrastructure Operations Manager has the responsibility of looking after the daily operations of the Infrastructure department at a senior level for the company. The position reports to the Infrastructure Director and the incumbent will furthermore be responsible for the following key performance areas.

List of the Employee’s daily task of duties and responsibilities:

• Manage the day-to-day operations of the infrastructure department
• ERP - meet delivery and lead time guarantees
• SLA's and reporting on SLA performance both internal and external
• Enforce asset tracking: Spec of current assets internal and external
• Planning Schedules and understanding the different levels of work required in different focus areas
• Maintain Standard Operating Procedures (SOP) for daily operations
• Regular Meetings and minutes with tasks and outcomes - internal and with 3rd parties
• Compiling status reports and progress reports as required
• Time Management of all staff
• Enforcing Vehicle Management Practices
• Enforcing Health and Safety Practices
• Managing Staff from a KPI perspective
• Liaising with all departments and technical resources involved when required
• Providing feedback at meetings regarding project status
• Keeping steak holders informed of issues and progress
• Undertaking necessary, on the job, or external learning and development to ensure the success of the infrastructure teams
• Complying with all other reasonable requests to ensure the job is completed professionally and according to BitCo standards within deadlines.
• Maintaining a positive customer focused attitude and promoting the interests of BitCo at client sites
• Consulting with customers at all levels about relevant deployments within their environment
• Will be accountable and responsible for own assigned projects
• Work with other related departments in all cross functional matters to ensure that projects are carried out promptly
• Any other key responsibilities identified by the Infrastructure Director from time to time

Personal requirements:

• Experienced resource with management and extensive customer service experience
• Customer focused
• Follow up/feedback/progress reports and prioritizing
• Organized
• Project management methodology
• Interact with internal and external staff
• Good communicator - verbal and written
• Willing to Travel