Client Service Consultant - Insurance at CallForce

Job description

An exciting opportunity has become available at our client in Auckland Park. They are a leader in the short-term insurance space and are looking for an insurance guru to join their customer service team.

The purspose of the role will be to interact with customers to provide information in response to enquiries about products and services and to handle and resolve complaints.

The responsibilities of the role include:

• Check to ensure that appropriate changes were made to resolve customers' problems.
• Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers.
• Contact customers in order to respond to enquiries or to notify them of claim investigation results and any planned adjustments.
• Keep records of customer interactions and transactions
• Obtain and examine all relevant information in order to assess validity of complaints and to determine possible causes,
• Refer unresolved customer grievances to designated departments for further investigation.
• Review claims adjustments with dealers
• Review insurance policy terms in order to determine whether a particular loss is covered by insurance.

The minimum requirements for the role are:

• Matric
• Clear credit and criminal record
• 1 years’ experience handling customer queries in a short or long-term insurance environment
• Excellent communication sills
• Ability to speak to Afrikaans fluently
• Good computer literacy skills

Salary: R8000 CTC