Receptionist at Westin Hotels & Resorts

Job description

Closing Date 06 September 2017

Function

Primary focus on Guest interaction, provide excellent Customer Service and maintain the quality and standards of the Westin Cape Town and in accordance with Marriott International Hotels standards, policies and procedures.

Required Experience & Qualifications

• At least 2- 3 years’ experience in a similar position within a Hotel environment
• A appropriate recognized qualification would be advantageous
• Proficiency in Microsoft packages
• Working Knowledge in Fidelio Opera
• Available to work flexible working hours and rostered shifts as and when required

Key Responsibilities

• Complete all daily duties as set out in departmental duties and requirements.
• Attend to all guest needs, including but not limited to, registration, check-in and check-out of guest and cashiering.
• Responsible to maintain a float and adhere to standard operating policies and procedures in relation to deposits and the reporting thereof.
• Strong and effective communication and problem solving skills / conflict management
• Excellent Telephone skills and etiquette
• Quality and customer service driven
• Attention to detail and efficiency pertaining to area of responsibility
• Sound financial acumen
• Maintain a neat, clean and well-groomed appearance as per company standards

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.