(A2 Level)German-speaking Customer Service Consultant at Black Pen Recruitment

The Job

An American multinational technology company based in Seattle, is currently looking for (A2 Level) German-speaking Customer Service Consultants to join their team in Cape Town. The company focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. The company has a wonderful employee centric culture where they understand the value of a happy team and are eager to see their staff develop.This role involves managing of customer service-related queries within new and existing markets with a combination of providing excellent customer service. It would involve managing majorly inbound and very few outbound calls for customers to handle queries and service of high standards.

Location: Cape Town
Working hours: Flexibility in work schedule

Requirements

• Able to read, comprehend and understand German
• Proficient in English both written and verbal skills
• Matric or equivalent to a NQF 4 qualification
• 1+ year of relevant customer service experience advantageous
• Internet navigation and troubleshooting Skills
• Proficiency in Microsoft Outlook and MS Office application

Key Responsibilities

• Respond to customer queries via email
• Meets or exceeds quality and productivity goals assigned by management
• Demonstrates clear and polite written and oral communication
• Maintains a positive and professional demeanour and portrays the company in a positive light
• Demonstrates appropriate sense of urgency for reviews and email response times and service levels
• Follows company policies and processes in order to process customer requests appropriately
• Demonstrates knowledge and use of departmental resources, policies and procedures
• Uses customer service tools in order to provide an accurate response and an exceptional customer experience
• Respond to international customer queries shopping online via email in English

Benefits

• Medical Aid (R1300)
• Provident fund
• Onboarding training
• Growth Opportunities (Globally and locally)
• Onsite gaming activities/Table Tennis/Pool Table/Arcade
• Canteens with delicious and subsidized food options
• Fresh popcorn provided free daily
• Fruit Days/ Wellness Days
• Team Building Events
• Free transport for shifts with start and end times between 6pm and 6am
• Free Parking Facilities