AARTO Outlet Operators at The Road Traffic Infringement Agency (RTIA)

• Minimum Educational Requirements: Matric Certificate (NQF 4). A National Diploma (NQF 6) in administration, or an equivalent qualification. A Bachelor’s degree (NQF 7), will be considered an added advantage.
• Minimum Knowledge & Experience Required: Minimum of one (01) year relevant experience in administration support. One (01) year relevant experience in AARTO administration support (added advantage). Working knowledge of the AARTO Act and all other related legislations. Computer literacy, proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other office software. Working knowledge and practical experience with the National Traffic Information System (NaTIS) will be an added advantage. Knowledge of office management systems and procedures.
• Required Competencies: Excellent written, verbal, and interpersonal communication skills.Strong customer service orientation.Ability to plan and prioritize own work effectively.Attention to detail with sound problem-solving skills.Team player with collaborative approach.Quality-driven mindset.Excellent time management skills with ability to multi-task and prioritize work.Ability to perform routine functions efficiently.Report writing skills.Ability to function in a target-driven environment.Proficiency in Microsoft Office applications.Ability to work independently without close supervision.Strong organizational and planning skills.Demonstrated professionalism.

Duties:

• Support the optimization of the section/unit:
• Assist with Know your Traffic Fine Status.
• Receive, capture, scan and upload AARTO elective options on the NCR on daily basis.
• Conduct AARTO Service Outlet Public education and awareness.
• Come up with Innovation and Creativity.
• Compile compulsory Monthly Reports.
• Perform administrative tasks.
• Customer Care service.
• Maintain an effective filing system. 
• Taking and typing of minutes, preparing reports and other documents.
• Dealing with incoming, outgoing and general emails.
• Consolidation of weekly, monthly and quarterly reports of the AARTO Service Outlet.
• Perform other duties as may be allocated from time to time.
• Render professional, effective and efficient services always and follow proper communication channels as required.
• Follow-up on outstanding matters and participate in the Sub-Unit’s activities as and when required.
• Assist with management of the AARTO Service Outlet activities:
• Assist walk-in customers in the AARTO Service Outlet and keep daily register of visitors assisted.
• Receive and capture all AARTO elective options on the NCR daily.
• Service delivery to the members of the public.
• Perform allocated transactions on the NCR.
• Ensure that all elective options forms are scanned and uploaded onto the NCR on daily basis.
• Assist alleged infringers with Know Your Traffic Fine Status, including R114 statement of accounts and other general queries.
• Forwarding AARTO related matters to the Call Centre for processing.
• Escalating AARTO related queries and refer alleged infringers to the www.aarto.gov.za
• Forward matters for capturing by the Head Office in case of overload.
• Shredding of AARTO elective options successfully processed on the NCR.
• Advice the public on general AARTO queries and make referral where required.
• Conduct AARTO public education and awareness in the AARTO Service Outlet.