Account Analyst at Capitec Bank

Purpose Statement

• To support with the day to day running and maintenance of portfolios by providing a central office-bound contact point for client service queries/ requests, administration assistance and adding value to clients through the identification of cross-selling opportunities, monitoring all loan facilities in the portfolio on a daily basis against set parameters/ conditions.

Experience

Minimum:

• At least 5 years, of which 1 year should have been spent in the Business Banking environment. 

• Experience in preparing and motivating Credit applications is essential

Qualifications (Minimum)

• Diploma in Commerce or Banking

Qualifications (Ideal or Preferred)

• Bachelor's Degree in Banking or Commerce

Knowledge

Minimum:

• The features, benefits and value propositions of respective company product/service offerings. 

• General banking practices and procedures.

• Understanding of how Business Banking operates, as well as understanding the business risks, industry risks and financial requirements pertaining to the business market 

• Credit principles and practices, including an understanding of credit application, securities and balance sheet requirements. . 

• The Financial Advisory and Intermediary Services Act (FAIS) and the Financial Intelligence Centre Act (FICA). 

• Administration processes and procedures pertaining to Business Banking transactions.

• Client relationship management and service principles.

Ideal:

• Competitor product offerings/ channels/ operational and marketing tactics would be advantageous.

• Capitec/Business Bank systems and processes

Skills

• Communications Skills

• Negotiation skills

• Problem solving skills

• Analytical Skills

• Planning, organising and coordination skills

Competencies

• Deciding and Initiating Action

• Deciding and Initiating Action_Acting Decisively

• Deciding and Initiating Action_Demonstrating Initiative

• Deciding and Initiating Action_Making Accurate Judgments and Decisions

• Relating and Networking

• Relating and Networking_Creating and Maintaining Networks

• Relating and Networking_Establishing Relationships

• Relating and Networking_Interacting with People at Different Levels

• Relating and Networking_Managing Political Situations

• Persuading and Influencing

• Persuading and Influencing_Making Convincing Arguments

• Persuading and Influencing_Making a Strong Impression

• Persuading and Influencing_Negotiating Agreements

• Analysing

• Analysing_Critical Thinking

• Analysing_Evaluating and Implementing Ideas

• Analysing_Reading Effectively

• Analysing_Solving Complex Problems

• Analysing_Testing and Troubleshooting

• Analysing_Thinking Broadly

• Analysing_Using Math

• Analysing_Working with Financial Information

• Planning and Organising

• Planning and Organising_Coordinating Project Activities

• Planning and Organising_Driving Projects to Completion

• Planning and Organising_Managing Resources

• Planning and Organising_Prioritising and Organising Work

• Delivering Results and Meeting Customer Expectations

• Delivering Results and Meeting Customer Expectations_Championing Customer Needs

• Delivering Results and Meeting Customer Expectations_Delivering High Quality Work

• Delivering Results and Meeting Customer Expectations_Meeting Basic Work Expectations

• Delivering Results and Meeting Customer Expectations_Serving Customers

• Adapting and Responding to Change

• Adapting and Responding to Change_Acting as a Champion for Change

• Adapting and Responding to Change_Adapting to Change

• Adapting and Responding to Change_Supporting Change

• Adapting and Responding to Change_Working with Ambiguity

• Adapting and responding to change_Working with Diverse Populations

• Coping with Pressures and Setbacks

• Coping with Pressures and Setbacks_Demonstrating Tenacity and Perseverance

• Coping with Pressures and Setbacks_Displaying Confidence and Composure

• Coping with Pressures and Setbacks_Maintaining Work-Life Balance

• Coping with Pressures and Setbacks_Managing Stress

Conditions of Employment

• Clear criminal and credit record