Account Coordinator at RecruitMyMom

Job Description

• Positioned within a leading Financial Technology firm, this role is the vital link between the organisation, internal teams, and clients, ensuring the seamless integration of new projects and system users. As Account Coordinator, you will balance technical data proficiency with exceptional interpersonal skills to execute account setups and transitions with precision and within established timeframes. This is a permanent hybrid role (3 days in-office and 2 days remote).

Key Responsibilities

• Transition & Project Coordination: Support the planning and coordination of transition activities, tracking tasks, timelines, and handovers to ensure no details are missed.
• Client & Internal Liaison: Serve as the primary point of contact for clients and internal teams; coordinate with cross-functional teams to meet delivery objectives and follow up to confirm actions are completed.
• Data Management & Documentation: Collate, process, and audit datasets to ensure accuracy before system integration while maintaining clear, accurate documentation and checklists for all processes.
• Risk & Process Management: Proactively identify risks, delays, or gaps and suggest solutions to enhance client experience and operational efficiency.
• Account Monitoring: Oversee multiple client accounts simultaneously, ensuring solution delivery aligns with specific customer needs and deadlines.

Requirements

• Bilingual Proficiency: Exceptional verbal and written communication skills in both English and Afrikaans.
• Experience: A minimum of 2 years in a professional, client-facing environment.
• Project Management: Proven ability to multitask and manage competing priorities independently.
• Personal Attributes: Approachable, detail-oriented, and a proactive learner comfortable with fintech systems.

Preferred Qualifications

• Education: A Bachelor's degree in Business Administration, Finance, Accounting, or a related field.
• Growth Potential: This role can be structured for less experienced candidate with exceptional coordination skills.

Required Software Skills

• Microsoft Excel: Advanced skills in cleaning and managing complex spreadsheets.
• Microsoft Office Suite: High proficiency in the broader suite (Word, Outlook, PowerPoint).