Account Manager - Account Manager - Retail Channels Sales and Distribution at MTN

Job Description

• To drive the growth of the Dealer Channel by increasing the quantity and quality of sales, fostering strong dealer relationships, and ensuring exceptional performance through effective collaboration and support.

Responsibilities

Key Deliverables:

Sales Growth and Strategy:

• Implement regional operational strategies to gain and maintain market share.
• Create and execute account plans to achieve sales targets for the designated portfolio of accounts.

 Dealer Relationship Management:

• Build and maintain strong relationships with dealers
• Provide feedback and support to dealers to enhance their sales performance.
• Seek feedback from dealers and continuously improve support and service standards.

 Dealer Development and Support:

• Identify and facilitate training and development opportunities for dealers.
• Provide coaching and motivation to dealers to achieve their sales targets.
• Resolve issues and provide solutions to support dealer success.

 Operational Excellence:

• Ensure compliance with operational processes and procedures.
• Provide input into demand forecasting and consolidate key information into meaningful intelligence for submission to the Sales Manager.
• Monitor dealer performance and report on achievements and areas for improvement.

Performance Management:

• Report on the performance of the dealer network, highlighting achievements and areas for improvement.
• Actively manage dealer performance, providing guidance and support to address any issues.
• Ensure alignment with company objectives and compliance with company principles. 

Qualifications

Education

• Minimum 3-year diploma or degree in relevant field,
• Fluent in English

Experience:

• Minimum 3- 5 years of experience in the telecoms industry
• ICT Experience is preferable.
• A solid sales track record (performance against target)