Account Manager at Booyco Electronics

Education, experience and competencies

• Matric, Diploma, Trade/red seal or Degree.
• Minimum of 5+ years' experience in mining operations, with at least 2-5 years in a managerial role Experience in the electronics industry/mining industry and/or with materials used in electronics manufacturing
• Own Transport and valid driver's license
• Willing to work overtime and travel when required.

Responsibilities

Account Management:

• Develop and maintain strong relationships with existing mine accounts to ensure customer satisfaction and retention.
• Identify and cultivate new business opportunities within the mining sector.
• Serve as the primary point of contact for key accounts, understanding their needs and providing tailored solutions.
• Ensure on-site delivery to meet SLA requirements.

Sales Strategy and execution:

• Develop and implement strategic sales plans to achieve sales targets and expand market presence.
• Conduct market research to identify trends, customer needs and competitive landscape.
• Prepare and deliver presentations, proposals and sales contracts to potential and existing clients.

Customer Relations and Service:

• Provide exceptional customer service by addressing inquiries, resolving issues and ensuring timely delivery of products and services.
• Conduct regular meetings with key accounts to review performance, discuss future needs and explore opportunities for collaboration.

Technical Support and consultation:

• Collaborate with the technical team to provide customers with expert advice and solutions tailored to their specific requirements.
• Stay informed about the latest advancements in mining technology and electronics materials to offer cutting-edge solutions to customers.

Negotiation and contract management:

• Negotiate contracts, pricing, and terms with clients to maximize profitability while maintaining customer satisfaction.
• Ensure all contracts and agreements are in compliance with company policies and legal requirements.

Sales reporting and analysis:

• Maintain accurate records of sales activities, customer interactions and pipeline status in the sales process.
• Analyse sales data and performance metrics to identify trends, opportunities and areas for improvement.
• Prepare regular sales reports and forecasts for management review.

Collaboration and coordination:

• Work closely with internal teams, including product development, marketing and logistics, to ensure seamless execution of sales strategies.
• Coordinate with the supply chain team to ensure timely delivery and availability of products to meet customer demands.
• Ensure efficient installation and repair of safety equipment so that products are functioning according to required standards.
• Respond promptly to customer call-out requests in the event of breakdowns.
• Effectively resolve breakdowns within required timelines (identify, analyse and find solutions to problems)
• Project manage large and small projects according to company project management schedules and templates.
• Feed new product design ideas or upgrades from customer to R&D team and provide feedback to customer with the R&D team's recommendations
• Complete reporting requirements and administration timeously and accurately (COCs, invoices, PODs, procurement card slips, SLAs, SRs, time sheets etc.)

Resource Planning:

• Plan and coordinate the allocation of resources, including manpower, equipment, and materials.
• Develop and implement strategies for efficient resource utilization.
• Ensure adequate supplies of critical materials and equipment

Staff Management/Team Leadership:

• Lead and manage a team of Site Supervisors and Technicians.
• Ensure staff adherence to company policies and procedures.
• Oversee new staff acquisition, including interviewing, onboarding, training, and performance evaluations.
• Assist Human Resources with disciplinary actions and non-performance procedures