Account Manager at Clicks Group

Introduction

• We are looking to recruit an Account Manager to join our Marketing Team. This role will be based in Cape Town and report to the Marketing Operations Manager.

Job description

Job purpose:

• The Account Manager serves as the strategic link between internal business stakeholders, creative teams, media partners, production suppliers and external agencies. The role is responsible for leading integrated marketing projects from briefing through execution, ensuring all campaigns, brand initiatives and business projects are delivered on time, within budget and aligned to business objectives.
• The role provides strategic account leadership across marketing campaigns, media, brand initiatives, executive requests and corporate communications while ensuring exceptional service delivery, stakeholder management and operational excellence.

Job Objectives:

Account & Stakeholder Management

• Build and maintain trusted relationships with business stakeholders across all levels of the organisation.
• Serve as the primary point of contact between internal clients and the marketing department.
• Consult with stakeholders to understand business challenges and translate these into effective marketing solutions.
• Provide strategic recommendations that support business and commercial objectives.

Brief Management & Campaign Planning

• Manage the end-to-end briefing process for all marketing requests.
• Ensure all briefs contain complete, accurate and commercially relevant information before entering production.
• Challenge briefs where objectives, target audiences or deliverables are unclear.
• Develop detailed project plans and integrated marketing timelines.

Project Management

• Develop project scopes and implementation plans.
• Manage project schedules and milestones.
• Coordinate cross-functional project teams.
• Identify project risks and mitigation plans.
• Monitor project budgets and approvals.

Brand Management & Marketing Support

• Assist in the development of integrated marketing campaigns.
• Ensure campaigns align with overall brand strategy.
• Coordinate campaign execution in certain channels.

Plan and coordinate internal and external events including:

• Corporate events
• Store openings
• Employee engagement initiatives
• Brand activations
• Sponsorship events
• Executive events

Traffic & Workflow Management

• Manage workflow across multiple projects simultaneously.
• Prioritise workloads based on business requirements.
• Monitor production schedules.
• Ensure resource allocation supports business priorities.
• Coordinate dependencies between teams.

Reporting & Administration

• Maintain accurate project documentation.
• Update project status reports.
• Produce campaign reports.
• Prepare meeting agendas and minutes.
• Monitor campaign timelines.

Other Functions :

• Foster excellent relationships with creative teams, all external partners and all disciplines within BTB, based on our values
• Prepare & participate in regular performance reviews
• Responsible for your core maintenance activities
• Responsible for your core outcomes and value contribution and ongoing innovation
• Responsible for individual development.

Minimum requirements

Job related knowledge:

• Knowledge of advertising and marketing concepts and principles
• Knowledge and understanding of client briefs and its application 
• Good working knowledge of MS Word, Excel and Outlook

 Job related skills:

• Strong administrative skills
• Strong interpersonal skills
• Able to meet deadlines
• A can-do attitude
• Time management skills
• Ability to work under pressure
• Proven decision making skills
• Ability to use own initiative
• Strong multi-task skills
• Strong attention to detail

 Education:

• Essential: Matric or equivalent qualifications or equivalent experience
• Desirable: Diploma/degree in advertising / marketing 
• Must have at least 5 years' experience in an Advertising Agency in a Account Manager / Client Service role

Essential Competencies:

• Planning and Organising
• Delivering Results and Meeting Customer Expectations
• Presenting and Communicating Information
• Coping with Pressures and Setbacks
• Relating and Networking
• Persuading and Influencing
• Deciding and Initiating Action 

Apply by: 11 August 2026