Clicks Group is a retail-led healthcare group which has been listed on the JSE Limited since 1996. Through market-leading retail brands Clicks, GNC, The Body Shop and Claire's, the group has over 840 stores across southern Africa. Clicks Group is a leader in the healthcare market where Clicks has the largest retail pharmacy chain with over 620 in-store pharm...
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Introduction
- It is the role of the Store Manager to oversee the Operational and Citizen management of stores. As the team leader, special focus should be placed on how you implement the Sorbet Culture and ethos within the team, to focus on the development of the citizens and improving the lives of our guests, through superior customer care and store profitability.
Job description
Guest Focus
- Be able to demonstrate the “Sorbet Way” and instil this focus on your team, when dealing with our guests.
- Resolve customer complaints within 24 hours.
- Understand and be able to advise guests on all treatments in the menu.
- Actively promote and up/cross sell treatments
- Handle guest questions and concerns in a professional and accurate manner.
- Answer calls in a friendly professional manner.
- Ensure that the scheduler is well planned to accommodate guests as effective as possible.
Citizen Focus
- On-board new citizens in the store and mentor them on the Sorbet way (culture).
- Host monthly talk shows with the citizens to focus on relevant issues (QAR Results, Sales Targets, Hygiene, Training, Culture and Service Focus).
- Manage citizens work schedule /rosters.
- Coordinate citizen training schedules and bookings
- Communicate any staff/ guest problems that need attention to the Area Manager of the store.
- Manage Disciplinary procedures and performance management with each citizen.
- Drive individual targets per citizen with one on ones.
Operational Focus
- Understands the benefits of the Sorbet Loyalty Program, and is able to train the team and drive focus on the program with all citizens in store and drive loyalty sign ups in the store.
- Ensure that the store merchandising and general presentation is maintained according to Sorbet standards
- Manage spot checks on stock counts and inventory control (Daily in and Out Counts, weekly Full Inventory Check).
- Manage stock receiving procedures as per Sorbet Franchise Systems Manual.
- Responsible for checking that stock has been captured accurately on ESP by FDC’s.
- Assist with administrative accurate invoice filing and controls.
- Manage cash takings, check cash-ups for accuracy and ensure daily banking or twice a week banking – store dependant
Reporting
- Submit talk show . team meeting agendas and feedback to relevant Area Manager
- Submit sick leave tracking and all leave forms to area manager monthly in order to manage accurate payroll
- Submit all relevant RS data to area managers monthly for accurate payroll.
- Pulling of weekly sales figures to manage stores progress to monthly budget.
Marketing
- Communicate and ensure implementation of all national marketing and advertising campaigns at store level
- Making sure citizens are aware of all campaigns
- Collateral is displayed and implemented
- Citizens are trained and able to sell / market the campaign.
Key Competencies
- Computer Literate.
- Exceptional communication skills (spoken, telephonic and written).
- Organised and systematic.
- Detail orientated.
- Must possess and aptitude for basic math and money handling skills.
- Punctual.
- Able to function under pressure in a fast-moving environment.
- Able to manage multiple stores
- Self-directed and able to work independently
Minimum requirements
Experience
- Minimum 2 years’ experience in a store management role within a retail/FMCG store operations environment.
- Financial management experience (budgets, profit and loss statements, financial ratios, etc.).
Education
- Matic/Grade 12 (essential)
- Business and Retail Management Diploma(desirable).
Apply by: 10 August 2026
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Introduction
- The main purpose of the job is to plan, lead and direct the effective management of the day to day operations of the store team in order to achieve operational excellence and business objectives
Job description
- To ensure maximum profitability of the store by managing the key financial indicators (eg. sales, trading profit, shrinkage, wastage, stock, expenses) aligned to budget.
- To deliver high standards of customer service excellence consistently, through the achievement of objectives and continuous improvement.
- To ensure effective people management, development and alignment in store, in order to build capability to meet current and future staffing needs.
- To drive and manage compliance to all in-store processes aligned to requirements
Minimum requirements
Qualifications and Experience:
- Matric/Grade 12 (essential).
- Business and/or Retail Management Diploma (desirable).
- 1 to 3 Years experience in a retail environment as store manager (essential).
Skills, Abilities and Job Related Knowledge:
- Knowledge of store standard operating procedures.
- Knowledge of legislation, IR and safety and security procedures.
- Knowledge of customer service.
- Knowledge of merchandising (visual, layout, Plano gram).
- Product knowledge.
- Knowledge of logistics/supply chain and retail industry.
- Ability to manage, lead and motivate a team.
- Verbal and written communication skills.
- Planning, organising, controlling and delegation skills.
- Conflict management skills.
- Financial skills.
- Problem solving and decision making skills.
- Performance management.
Apply by: 10 August 2026
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Introduction
- To ensure the efficient operation of the dispensary and the clinic and to ensure service excellence by leading and directing the pharmacy team to deliver high standards of Pharmaceutical care in order to meet sales and compliance targets, leading to a competitive advantage for the brand.
Job description
Job Objectives:
- To ensure and to provide high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and the provision of advice in accordance with Clicks’ way of working, good pharmacy practice and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC).
- To efficiently manage and control all operational activities of the dispensary, including safe and responsible stock management, shrinkage, general housekeeping and administration in line with merchandising, SAPC regulations and company standards.
- To ensure the operational viability of the dispensary through sound financial management, focus on core dispensary and clinic targets, management of expenses and proactively taking appropriate action as required.
- To ensure competent and motivated employees, including learners and interns, through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
- To adequately schedule staff in line with the labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
- To manage customer service initiatives in the dispensary that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
- To ensure integration and partnership with the clinic and healthcare ailse resulting in a full offering to customers regarding their healthcare needs.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
- To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
- To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.
Knowledge:
- SAPC and relevant legal knowledge
- Ethical working practice and compliance
- Knowledge of stock, cost, risk and compliance management procedures
- Knowledge of patient care, professional counselling
- Knowledge of customer service excellence
- Knowledge of labour legislation and IR practices
- Sound understanding and application of financial management principles
- Knowledge of competency based interviewing
Skills:
- Sound managerial, tutorship and coaching skills
- Results and target driven
- Planning and organizing skills
- Problem-solving skills
- Strong customer orientation
- Interpersonal skills (Customer service orientation and effective patient care)
- Computer literacy
- Strong financial acumen
Competencies:
Essential:
- Leading and Supervising
- Delivering Results and Meeting Customer Expectations
- Planning and Organizing
Desirable:
- Relating and networking
- Coping with Pressures and Setbacks
- Entrepreneurial and Commercial Thinking
- Working with people
- Adhering to Principles and Values
Minimum requirements
Experience:
- Essential: Minimum 2 years’ experience post community service year
- Essential: Minimum 1 year People Management experience
- Essential: Registration as Responsible Pharmacist with SAPC
- Desirable: Retail Pharmacy experience
- Desirable: Unisolve experience
Education:
- Essential: Registered Pharmacist with SAPC
Apply by: 10 August 2026
go to method of application »
Introduction
- To ensure the efficient operation of the dispensary and the clinic and to ensure service excellence by leading and directing the pharmacy team to deliver high standards of Pharmaceutical care in order to meet sales and compliance targets, leading to a competitive advantage for the brand.
Job description
Job Objectives:
- To ensure and to provide high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and the provision of advice in accordance with Clicks’ way of working, good pharmacy practice and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC).
- To efficiently manage and control all operational activities of the dispensary, including safe and responsible stock management, shrinkage, general housekeeping and administration in line with merchandising, SAPC regulations and company standards.
- To ensure the operational viability of the dispensary through sound financial management, focus on core dispensary and clinic targets, management of expenses and proactively taking appropriate action as required.
- To ensure competent and motivated employees, including learners and interns, through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
- To adequately schedule staff in line with the labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
- To manage customer service initiatives in the dispensary that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
- To ensure integration and partnership with the clinic and healthcare ailse resulting in a full offering to customers regarding their healthcare needs.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
- To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
- To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.
Knowledge:
- SAPC and relevant legal knowledge
- Ethical working practice and compliance
- Knowledge of stock, cost, risk and compliance management procedures
- Knowledge of patient care, professional counselling
- Knowledge of customer service excellence
- Knowledge of labour legislation and IR practices
- Sound understanding and application of financial management principles
- Knowledge of competency based interviewing
Skills:
- Sound managerial, tutorship and coaching skills
- Results and target driven
- Planning and organizing skills
- Problem-solving skills
- Strong customer orientation
- Interpersonal skills (Customer service orientation and effective patient care)
- Computer literacy
- Strong financial acumen
Competencies:
Essential:
- Leading and Supervising
- Delivering Results and Meeting Customer Expectations
- Planning and Organizing
Desirable:
- Relating and networking
- Coping with Pressures and Setbacks
- Entrepreneurial and Commercial Thinking
- Working with people
- Adhering to Principles and Values
Minimum requirements
Experience:
- Essential: Minimum 2 years’ experience post community service year
- Essential: Minimum 1 year People Management experience
- Essential: Registration as Responsible Pharmacist with SAPC
- Desirable: Retail Pharmacy experience
- Desirable: Unisolve experience
Education:
- Essential: Registered Pharmacist with SAPC
Apply by: 10 August 2026
go to method of application »
Introduction
- An opportunity as Procurement Specialist has become available at New Clicks SA (Pty) Ltd. The role will be based in Woodstock, Cape Town and will report to the Procurement Manager.
Job description
Job Purpose:
- Assisting the Procurement- Senior & Intermediate with the day to day activities with regards to the control of expenses and managing the various non-trading commodities and contracts for the Group
Job Objectives:
- Implement sourced contracts and manage compliance at site level
- Facilitate the use of appropriate procurement technology and reporting
- Track supplier performance and manage supplier relations.
- Identify areas where opportunities for savings exist.
- Focuses and improve communication between Head Office procurement and operations.
- Conduct meetings with suppliers regarding performance levels, savings initiatives and collaborative measures
- Act as commercial central point of contact to vendors. Facilitate all critical contract commodity/service requirements.
- Bench marking against best practice companies.
- Analyze price behavior and forecast price
Minimum requirements
Qualifications & Requirements:
- Minimum qualification: Matric
- Diploma in Purchasing Management (would be an advantage)
- SAPICS and or CIPS Qualification
- Advanced Excel
Experience:
- Minimum 5 years’ experience in the Procurement space
- Minimum 3 year related experience in similar environment
Skills, Abilities and Job Related Knowledge:
- Customer service experience
- Excellent computer skills (MS Office)
- Communication skills
- Strong negotiations skills
- Financial skills
- SAP financial system
Essential Competencies:
- Must be able to work under pressure.
- Must be flexible and energetic
- Must be quick and efficient in dealing with problems
- Must be friendly, helpful and polite
- Must be honest, responsible and self-motivated
- Must be punctual and reliable
- Must be approachable, and be able to work independently
Apply by: 10 August 2026
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Introduction
- An exciting opportunity for a Travel Administrator has become available at New Clicks SA (Pty) Ltd. The role is based in Woodstock, Cape Town and reports to the Management Accountant.
Job description
Job Purpose:
- To provide efficient, professional, and cost-effective administration of the Group’s travel function by coordinating domestic, regional, and international travel arrangements, maintaining booking systems and supplier relationships, and ensuring compliance with travel policies and service standards.
Job Objectives:
- Coordinate domestic, regional, and international business travel arrangements in line with approved processes and service standards.
- Maintain and administer the online travel booking system, ensuring accurate traveller profiles, approvals, and booking records.
- Support travel bookers, personal assistants, and users with day-to-day travel queries, booking changes, and operational issues.
- Prepare travel comparisons and recommendations within required timelines and according to business specifications.
- Ensure compliance with the Group Travel Policy and assist with the communication, maintenance, and enforcement of travel procedures.
- Coordinate air travel, accommodation, car rental, shuttle, parking, and conferencing arrangements as required.
- Monitor suppliers’ performance against service level expectations and follow up on traveller complaints or service-related issues.
- Maintain accurate administrative documentation, supplier databases, approvals, and travel-related records.
- Assist with travel-related budget queries, cost-saving initiatives, and general reporting where required.
- Manage administrative processes related to traffic fine recoveries, rental vehicle matters, and payroll-linked travel deductions where applicable.
- Provide support for executive or VIP travel arrangements and assist with training and communication for travel users and bookers when needed.
Minimum requirements
Qualifications and Experience:
- Grade 12 / Matric.
- Relevant certificate or diploma in administration, travel, tourism, or a related field.
- 3-5 years’ experience in a corporate travel booking environment is essential
- Experience working with GDS and / or online travel booking systems is essential.
- Experience in supplier coordination or travel vendor administration would be an advantage.
- Sound Financial experience.
Essential Competencies:
- Strong planning, prioritisation, and organisational skills.
- Effective verbal and written communication skills.
- Good interpersonal skills with a customer-service orientation.
- Strong computer literacy and the ability to work across travel and administrative systems.
- Ability to follow procedures, meet deadlines, and deliver accurate work under pressure.
- Attention to detail and strong problem-solving ability.
- Ability to work independently while collaborating effectively with internal and external stakeholders.
- Professional, reliable, adaptable, and able to manage multiple priorities.
- High levels of accountability, integrity, and service focus.
Apply by: 10 August 2026
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Introduction
- To provide the Distribution Centre management and staff with a consistent and complete HR service, ensuring that competent and motivated staff are recruited, developed and retained in order to deliver on the strategic objectives of the Distribution Centre.
Job description
- To ensure the effective attraction, motivation and retention of staff through consistent and effective competency based recruitment and selection processes thereby meeting the current and future capabilities of the Distribution Centre
- To drive a performance management culture by monitoring and ensuring that performance management processes are effectively implemented by line management at all levels in the Distribution Centre
- To effectively implement the training and development plan in conjunction with the Learning and Delivery team, to narrow competency gaps and enable career development and growth within the Distribution Centre
- To play a supportive role to line management thereby ensuring that disciplinary processes and procedures, industrial relations and CCMA cases are adhered to and dealt with consistently and effectively in line with company policies and relevant legislation
- To manage the maintenance and delivery of efficient, timely and accurate HR transactions and reporting which will assist with quality decision making and mitigate risk to the business
- To manage the efficient, timeous and accurate administration and record keeping of all HR related information to ensure high levels of compliance.
- To maintain positive, productive and professional relationships with all internal and external stakeholders including management, employees and the union with specific focus on the operational partnership ensuring delivery and implementation of the Logistics Operating Plan
- To be accountable for all reporting requirements weekly and monthly
- To ensure all the human resource and reporting related components of the service level agreement with temporary outsource service providers are tracked and met
- To ensure that all HR functions are planned and carried out in line with the annual Distribution Centre budget as agreed to with the General Manager
- To facilitate change and transformation through effective communication and implementation of the EE plan, WSP and transformation forums in line with legislative requirements
Minimum requirements
Job Knowledge:
- Employment legislation and its relevant application to the retail industry
- Knowledge of Industrial Relations legislation and procedures
- Competency based recruitment and selection principles and procedures
- Generalist HR practices and trends
- HR and payroll administration processes
- Knowledge of training, development and talent management principles
- Knowledge of Employment legislation including OHSA, EEA, BCEA, SDA
Job Related Skills:
- Strong interpersonal and communication skills with people at all levels;
- Interviewing and assessing ability;
- Attention to detail and analytical ability;
- Conflict management and problem solving skills; Customer service orientation
Job Experience:
- Essential: Generalist HR experience in a Retail environment
- Essential: Experience in IR, recruitment, payroll and HR administration
- Desirable: Experience of working in a geographically spread-out environment
- Desirable: Experience using SAP HCM
Education:
- Essential: 3-year tertiary qualification (BA, B Comm HR) , B Soc Sc, B. Ed, B. Bus Science)
- Desirable: Honours Degree
Competencies
- Delivering results and meet customers expectations
- (Engagement and responsiveness to customers)
- Adapting and responding to change
- Working with people
- Following instructions and procedures
- Coping with pressure and setbacks
- Deciding and Initiating Action
Apply by: 10 August 2026
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Introduction
- The Clicks Group Services Sustainability team is looking for an ESG Analyst to support ESG reporting, investor relations, supplier engagement, and trends review to ensure compliance with global best practice and improve sustainability performance in leading ESG ratings and disclosures.
Job description
Purpose
- To provide support and assistance to the sustainability team in meeting the overall sustainability objectives for the business.
Job Objectives
ESG data management and reporting
- Support in compiling and analysing ESG data, with a focus on carbon and water data
- Conduct ESG data verification to ensure accuracy and completeness
- Support the preparation and production of corporate sustainability reports as well as meeting global reporting obligations on behalf of Clicks, with the aim to promote internal good practice to wider community and help raise the company’s profile
- Support supplier ESG audits and conformance checks
Benchmarking
- Conduct research on global best practice on material ESG issues and collate internal report (focus on environmental issues (with a focus on emerging requirements such as circularity, pollution, climate, nature and water))
Internal stakeholder management
- Collaborate with groupwide stakeholders to collate and consolidate accurate and credible ESG information and data
- Keep internal and external stakeholders abreast of changing reporting requirements
Sustainability strategy implementation, monitoring and evaluation
- Assist in strategy coordination & implementation
- Keep abreast of material changes that could impact overall strategy implementation
- Support the tacking of both sustainability benefits and driving innovation/new product and service opportunities
- Manage the distribution of policies and procedures for comment by the business
Effective communication and raising awareness
- Assist in co-ordinating effective communication and awareness of key sustainability initiatives (developing and designing employee engagement campaigns and execution)
- Assist to grow awareness of, and drive achievement of the Clicks Group sustainability programme and expectations
- Stakeholder engagement
- Networking
Minimum requirements
Qualifications and Experience:
- Diploma or Degree in environmental management, business administrations, or social sciences.
- 1-3 year working experience
- General understanding of key ESG trends and issues recommended
Skills, Abilities and Job-Related Knowledge:
- Problem solving skills
- Ability to maintain positive attitude
- Time management skills
- Strong interpersonal skills
- Strong communication skills
- Computer Literacy skills
- Data analysis and report preparation.
- Research and benchmarking.
- Effective communication and coordination.
- Attention to detail
- Problem solving
Essential Competencies:
- Planning and Organising
- Delivering results and meeting customer expectations
- Following instructions and procedures
- Ability to prioritise
- Writing and reporting
Apply by: 11 August 2026
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Introduction
- Our Youth Employment Programme offers unemployed young people an opportunity to learn and gain valuable work experience in the health and beauty retail sector.
Job description
- The programme consists of classroom learning and practical on the job training in a retail store. On completion of the programme, successful participants will receive a NQF 2 Checkout Operator occupational qualification.
Minimum requirements
- South African citizen.
- 18 – 29 years.
- Must have passed matric.
- Must be unemployed.
- Strong communication and interpersonal skills.
- Ability to work well in a team environment and be willing to learn.
- Must not be currently registered on a Learnership or Skills Programme.
Apply by: 11 August 2026
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Introduction
- We are looking to recruit an Account Manager to join our Marketing Team. This role will be based in Cape Town and report to the Marketing Operations Manager.
Job description
Job purpose:
- The Account Manager serves as the strategic link between internal business stakeholders, creative teams, media partners, production suppliers and external agencies. The role is responsible for leading integrated marketing projects from briefing through execution, ensuring all campaigns, brand initiatives and business projects are delivered on time, within budget and aligned to business objectives.
- The role provides strategic account leadership across marketing campaigns, media, brand initiatives, executive requests and corporate communications while ensuring exceptional service delivery, stakeholder management and operational excellence.
Job Objectives:
Account & Stakeholder Management
- Build and maintain trusted relationships with business stakeholders across all levels of the organisation.
- Serve as the primary point of contact between internal clients and the marketing department.
- Consult with stakeholders to understand business challenges and translate these into effective marketing solutions.
- Provide strategic recommendations that support business and commercial objectives.
Brief Management & Campaign Planning
- Manage the end-to-end briefing process for all marketing requests.
- Ensure all briefs contain complete, accurate and commercially relevant information before entering production.
- Challenge briefs where objectives, target audiences or deliverables are unclear.
- Develop detailed project plans and integrated marketing timelines.
Project Management
- Develop project scopes and implementation plans.
- Manage project schedules and milestones.
- Coordinate cross-functional project teams.
- Identify project risks and mitigation plans.
- Monitor project budgets and approvals.
Brand Management & Marketing Support
- Assist in the development of integrated marketing campaigns.
- Ensure campaigns align with overall brand strategy.
- Coordinate campaign execution in certain channels.
Plan and coordinate internal and external events including:
- Corporate events
- Store openings
- Employee engagement initiatives
- Brand activations
- Sponsorship events
- Executive events
Traffic & Workflow Management
- Manage workflow across multiple projects simultaneously.
- Prioritise workloads based on business requirements.
- Monitor production schedules.
- Ensure resource allocation supports business priorities.
- Coordinate dependencies between teams.
Reporting & Administration
- Maintain accurate project documentation.
- Update project status reports.
- Produce campaign reports.
- Prepare meeting agendas and minutes.
- Monitor campaign timelines.
Other Functions :
- Foster excellent relationships with creative teams, all external partners and all disciplines within BTB, based on our values
- Prepare & participate in regular performance reviews
- Responsible for your core maintenance activities
- Responsible for your core outcomes and value contribution and ongoing innovation
- Responsible for individual development.
Minimum requirements
Job related knowledge:
- Knowledge of advertising and marketing concepts and principles
- Knowledge and understanding of client briefs and its application
- Good working knowledge of MS Word, Excel and Outlook
Job related skills:
- Strong administrative skills
- Strong interpersonal skills
- Able to meet deadlines
- A can-do attitude
- Time management skills
- Ability to work under pressure
- Proven decision making skills
- Ability to use own initiative
- Strong multi-task skills
- Strong attention to detail
Education:
- Essential: Matric or equivalent qualifications or equivalent experience
- Desirable: Diploma/degree in advertising / marketing
- Must have at least 5 years' experience in an Advertising Agency in a Account Manager / Client Service role
Essential Competencies:
- Planning and Organising
- Delivering Results and Meeting Customer Expectations
- Presenting and Communicating Information
- Coping with Pressures and Setbacks
- Relating and Networking
- Persuading and Influencing
- Deciding and Initiating Action
Apply by: 11 August 2026
go to method of application »
Introduction
- Are you passionate about retail and service excellence? Are you confident to manage a store and lead a team to deliver a competitive advantage for the brand? An exciting and challenging opportunity has become available for a Store Manager. The successful individual will report to the Area Manager.
Job description
Job Purpose:
- To ensure the efficient operation of the store and service excellence by leading and directing the store operations team in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand.
Job Objectives:
- To ensure the achievement of the stores financial performance by driving and maximising sales, tracking daily targets, weekly and monthly sales plans and proactively taking appropriate action as required.
- To efficiently manage and control all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
- To successfully manage in-store execution of all visual merchandising, ensuring that in-store presentation and promotional standards are maintained and that the appearance of the store is in line with the brand image.
- To ensure competent and motivated employees through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
- To adequately schedule staff in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
- To ensure all administrative responsibilities are attended to in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
- To execute customer service initiatives in store and take corrective action that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
- To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC’s) to ensure business objectives are achieved and opportunities are maximised.
- To maintain an awareness of customer trends, demographics and needs and monitor the activity of local competitors in order to capitalise on opportunities.
- To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
- To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
Minimum requirements
Education and Experience Requirements:
- Essential: Grade 12 (Maths 50% and English 50%)
- Essential: B. Degree or Diploma in retail / finance management, pharmacy or related (External applicants)
- Minimum 2 years’ experience in a store management role within a retail/FMCG store operations environment or successful completion the Clicks Trainee Store Management Programme
- Financial management experience (budgets, profit and loss statements, financial ratios, etc.)
Job Knowledge and Skills Required:
- Sound understanding and application of financial management principles
- Strong retail/FMCG background and understanding of merchandising and promotions principles
- Knowledge of stock, cost, risk and compliance management procedures
- Knowledge of Customer service excellence
- Knowledge of labour legislation and IR practices
- Knowledge of competency based interviewing
- Sound managerial skills
- Results and target driven
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
- Strong financial acumen
Essential Competencies
- Leading and Supervising
- Planning and Organising
- Delivering Results and Meeting Customer Expectations
- Entrepreneurial and Commercial Thinking
- Deciding and Initiating Action
- Working with people
- Analysing
- Coping with Pressures and Setbacks
Contractual Hours:
Apply by: 11 August 2026
go to method of application »
Introduction
- Are you passionate about retail and service excellence? Are you confident to manage a store and lead a team to deliver a competitive advantage for the brand? An exciting and challenging opportunity has become available for a Store Manager. The successful individual will report to the Area Manager.
Job description
Job Purpose:
- To ensure the efficient operation of the store and service excellence by leading and directing the store operations team in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand.
Job Objectives:
- To ensure the achievement of the stores financial performance by driving and maximising sales, tracking daily targets, weekly and monthly sales plans and proactively taking appropriate action as required.
- To efficiently manage and control all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
- To successfully manage in-store execution of all visual merchandising, ensuring that in-store presentation and promotional standards are maintained and that the appearance of the store is in line with the brand image.
- To ensure competent and motivated employees through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
- To adequately schedule staff in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
- To ensure all administrative responsibilities are attended to in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
- To execute customer service initiatives in store and take corrective action that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
- To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC’s) to ensure business objectives are achieved and opportunities are maximised.
- To maintain an awareness of customer trends, demographics and needs and monitor the activity of local competitors in order to capitalise on opportunities.
- To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
- To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
Minimum requirements
Education and Experience Requirements:
- Essential: Grade 12 (Maths 50% and English 50%)
- Essential: B. Degree or Diploma in retail / finance management, pharmacy or related (External applicants)
- Minimum 2 years’ experience in a store management role within a retail/FMCG store operations environment or successful completion the Clicks Trainee Store Management Programme
- Financial management experience (budgets, profit and loss statements, financial ratios, etc.)
Job Knowledge and Skills Required:
- Sound understanding and application of financial management principles
- Strong retail/FMCG background and understanding of merchandising and promotions principles
- Knowledge of stock, cost, risk and compliance management procedures
- Knowledge of Customer service excellence
- Knowledge of labour legislation and IR practices
- Knowledge of competency based interviewing
- Sound managerial skills
- Results and target driven
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
- Strong financial acumen
Essential Competencies
- Leading and Supervising
- Planning and Organising
- Delivering Results and Meeting Customer Expectations
- Entrepreneurial and Commercial Thinking
- Deciding and Initiating Action
- Working with people
- Analysing
- Coping with Pressures and Setbacks
Apply by: 11 August 2026
go to method of application »
Introduction
- Are you passionate about retail and service excellence? Are you confident to manage a store and lead a team to deliver a competitive advantage for the brand? An exciting and challenging opportunity has become available for a Store Manager. The successful individual will report to the Area Manager.
Job description
Job Purpose:
- To ensure the efficient operation of the store and service excellence by leading and directing the store operations team in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand.
Job Objectives:
- To ensure the achievement of the stores financial performance by driving and maximising sales, tracking daily targets, weekly and monthly sales plans and proactively taking appropriate action as required.
- To efficiently manage and control all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
- To successfully manage in-store execution of all visual merchandising, ensuring that in-store presentation and promotional standards are maintained and that the appearance of the store is in line with the brand image.
- To ensure competent and motivated employees through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
- To adequately schedule staff in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
- To ensure all administrative responsibilities are attended to in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
- To execute customer service initiatives in store and take corrective action that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
- To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC’s) to ensure business objectives are achieved and opportunities are maximised.
- To maintain an awareness of customer trends, demographics and needs and monitor the activity of local competitors in order to capitalise on opportunities.
- To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
- To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
Minimum requirements
Education and Experience Requirements:
- Essential: Grade 12 (Maths 50% and English 50%)
- Essential: B. Degree or Diploma in retail / finance management, pharmacy or related (External applicants)
- Minimum 2 years’ experience in a store management role within a retail/FMCG store operations environment or successful completion the Clicks Trainee Store Management Programme
- Financial management experience (budgets, profit and loss statements, financial ratios, etc.)
Job Knowledge and Skills Required:
- Sound understanding and application of financial management principles
- Strong retail/FMCG background and understanding of merchandising and promotions principles
- Knowledge of stock, cost, risk and compliance management procedures
- Knowledge of Customer service excellence
- Knowledge of labour legislation and IR practices
- Knowledge of competency based interviewing
- Sound managerial skills
- Results and target driven
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
- Strong financial acumen
Essential Competencies
- Leading and Supervising
- Planning and Organising
- Delivering Results and Meeting Customer Expectations
- Entrepreneurial and Commercial Thinking
- Deciding and Initiating Action
- Working with people
- Analysing
- Coping with Pressures and Setbacks
Apply by: 11 August 2026
Method of Application
Use the link(s) below to apply on company website.
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