Account Manager, Customer Connect at LSEG (London Stock Exchange Group)

Role Responsibilities

• Demonstrate deep understanding of the customer decision maker’s strategies, priorities and needs 
• Maintain solid knowledge of Refinitiv propositions to initiate conversations and raise interest 
• Build and embed a long-term trusted advisor relationship within assigned accounts 
• Drive growth by expanding Refinitiv footprint within their accounts 
• Focus on maintaining overall customer engagement and expanding and retaining managed net revenue 
• Lead all commercial activities within accounts, owning the end to end customer relationship 
• Drive efficiency in account administration (especially for lower value and growth potential accounts) 
• Manage internal and external partners and maintain networks to negotiate and close deals 
• Accountable and responsible for simple order taking 

Emerging & Growth Model

• Manage an assigned Growth accounts book on a proactive basis
• Account Managers may also manage a pooled book of accounts on a reactive basis
• All Account Managers in Emerging and Growth segments are in charge of revenue retention (primarily), sales, and administration of their accounts

Qualifications and Experience Required

• Strong understanding of customers and their business model and workflows
• Prior financial sector experience within the customer segment 
• Strong product knowledge
• Relationship building skills
• Sophisticated selling skills (identity, develop and articulate a complex proposition/consultative selling)
• Strong negotiation skills
• Superior interpersonal skills, ability to develop and execute a sales plan, ability to use a variety of technology with a high level of proficiency
• Problem solving skills: ability to understand, articulate, structure and solve client needs
• Presentation and communication skills: ability to deliver presentations and communicate at all levels within an organization
• Ability to collaborate with other team
• University/college degree, equivalent experience may be considered depending on position/department, advanced degree may be preferred
• Significant work experience in applicable industry and knowledge of customer workflow required
• Proven account management, sales or marketing experience in a customer facing environment required
• Customer relationship management required across various levels within matrix