Account Manager at Vodacom

The Account Manager will secure new business from their allocated customer list, derived from a specific set of customers. The Account Manager will need to successfully manage their current base whilst selling additional products and services to these customers. The Account Manager will be required to minimise churn and maximise revenues with revenue growth being a key performance indicator. The objective is to increase the business from a target list of customers.

Your Responsibilities Will Include

• Responsible for managing specific accounts and delivering profitable, long term business from those accounts
• Works collaboratively to set up service relationship for nominated accounts
• Provide input to help with decisions about new propositions, product mix and services for customers

The Ideal Candidate For This Role Will Have

• Matric with a minimum of 5 years’ experience in Account Management
• A 3 year commercial (B. Com/Business Science, IT) Degree or Equivalent qualification will be an advantage.

OR

• A 3 year commercial (B. Com/Business Science, IT) Degree or Equivalent qualification with 3 years’ experience in Account Management

Key Performance Indicators

• Plan and develop relationships with allocated customers to identify opportunities and strategies to win new or further business from these customers
• Effectively manage numerous internal and external deadlines in order to respond to large RFPs for single and multi-country deals
• Ensure billing customer service centres are supporting the nominated accounts

Core Competencies, Knowledge And Experience

Experience

• in solution sales and relationship management with a track record of solution selling
• A broad understanding of the ICT Landscape and Strategic ICT enablers.
• A thorough understanding of converged and networking technologies and services.
• Demonstrated understanding of important financial concepts, the IT&T environments, purchasing practices and industry specific aspects of corporate customers.

Products, Services And Technology

• Mobile and Fixed Voice, Data and Email (including security)
• Unified Communications
• Mobilising Business Process and M2M
• Managed Services