Account Representative - Transpharm at Shoprite Group of Companies

Job Objectives    

• Basic data analysis and opportunity assessment and action plans
• Acquisition: Secure, manage and maintain the relationship and financial contribution to business with with new customers
• Retention: Secure, manage and maintain the relationship and financial contribution to business with with existing customers
• Customer data integrity and Customer interfacing and/or impacting process monitoring and ongoing improvement
• Internal Reports, feedback and participating in broader initiatives (reducing financial losses, data integrity, governance and compliance, innovative ideas and solutions)

Qualifications    

• Minimum Matric - National Senior Certificate NQF 4 or equivalent
• Postgraduate qualification in marketing would be advantageous
• Relevant trade or industry related certification or relevant courses - (preferred)
• Driver’s license

Experience    

• 2 years relevant experience in a customer sales and service capacity (or similar) preferably in the pharmacy retail and or healthcare sector

Knowledge and Skills    

• Demonstrable knowledge to wholesale and pharmacy operations, products and services with specific experience working with excel/sheets based raw data and basic analysis application combined with operational activities relevant to building and maintaining a customer base, sales, service, ordering and fulfillment processes, revenue and profit generation.
• Exposure to specific acquisition and retention strategies that drive retention and acquisition in a competitive landscape (preferred)
• Excellent verbal and written communication skills
• Strong prioritization and time management skills
• Resilience and adaptability
• Analytical and problem-solving skills
• Computer literacy (Competence in Excel, Word and PowerPoint)