Job Openings at The Shoprite Group of Company

Purpose of the Job    

• The Shoprite Group is Africa’s largest retailer with over 35 million customers and 2,500 outlets. We have recently renewed our commitment to driving the diversification and growth of our Fresh Foods and Private Label offerings. This is a super exciting growth opportunity for the Shoprite Group as we endeavour to better understand and partner with our customers to meet their needs, build their trust and optimise the potential of our Fresh Foods and Private Label offerings. To achieve the ambitious plans defined by the team, we need highly talented people to join us in playing a key role in shaping the face of our Fresh Foods and Private Label offerings across Africa.
• The overarching purpose of this role is writing, implementing and managing the QA system within the group as well as advising, monitoring and providing technical food science, food safety, and food technology guidance when needed. The focus is to monitor and assist with food safety, legal and quality compliance. Further to this, the role will include assisting other divisions nationally and in nonRSA, when applicable, with technical foodrelated issues. There will be a strong need to understand the concepts of food technology/science and microbiology risks in food, as well as the auditing of suppliers and food legislation.

Job Objectives    

•  The purpose of the role is to facilitate and support the Quality Assurance and Control capabilities by building endtoend QA methodologies and systems to optimise the process and ensure compliance throughout the Shoprite Group of companies and its suppliers, partners and other stakeholders throughout the value chain.
•  Identify, together with multiple stakeholders, QA risks and opportunities to ensure the right choices are made in line with Shoprite Group standards whilst removing QA barriers and risks to fastpaced delivery of cutting edge innovation that supports profitable sales growth.
•  Writing, implementing and managing the QA system within the group and empowering others to comply and act as quality stewards throughout the valuechain and respective production processes.
•  Monitor compliance and ensure that stringent hygiene food safety standards are met and ensure that all developed recipes are compliant with the applicable legislation
•  Assist with sourced raw material testing: Monitoring the use of additives, Test alternative raw material against a control sample, Test alternative additives in existing formulations, Adjust formulations according to raw material changes, Record results on relevant documentation
•  Cocreate and coordinate the recall procedure to maximise learnings through quality failure assessments and thorough trend analysis.
•  Responsible for projects and ensuring procedure, protocol, implementation strategy, regulatory issues, reports, etc. are documented and considered Private label product specifications and advising on technical issues.
•  Accountable for providing QA related information to enable effective decisionmaking and prioritisation of activities within the Private Label team.
•  In close collaboration with the rest of the team, ensure that all products and processes have robust QA assessments in place to determine best practice processes (time, cost and quality).
•  Assist with sourcing from local and international suppliers by completing detailed QA requirements and scorecards and ensuring this is fairly applied during tender process assessments.
•  Support the overall project networks as required to ensure “on time in full” delivery with regard to launching competitive, consumerled profitable products by working closely with Development, Production, Buying, Marketing, Technology, R&D, Regulatory & Compliance and Marketing Departments.
•  Run regular QA sessions with various subject matter experts to generate ideas, drive innovation and find the right solutions for our customers

Qualifications    

• Degree in Food Technology / Science or Microbiology or equivalent degree (essential)
• ISO, HACCP, GMP and hygiene certificates or as relevant (essential)

Experience    

• Min 3 years experience in a similar Food technologist / Quality Assurance / Food safety role in a Foods FMCG environment (essential)
• Foods QA orientated exposure to highrisk products (dairy products or frozen meat/fish/poultry or raw meat/fish/poultry or ready to eat/heat foods) (essential)
• QA orientated exposure to ISO, HACCP, GMP, hygiene and food regulations and standards (essential)

Knowledge and Skills    

•  Selfmotivated and driven with strong integrity  take accountability for actions and mistakes.
•  Inspirational teamwork – a positive team member who serves the team and shows an appreciation for team morale and a healthy happy culture.
•  Understanding of food and the production process  passionate about being part of the Private Label and Fresh Foods team and playing the required QA role to ensure the highest quality of product delivery and customer satisfaction.
•  Quality Standards  passionate about high standards and applying these in practice. Creating and managing QA processes, systems, guidelines.
•  Champion of compliance  zero tolerance to poor quality pertaining to food hygiene and safety, follow company, supplier and government quality and safety standards
•  Strong relationships  including interpersonal skills and EQ. Display a strong team spirit. Ensure that all individuals, team members, and stakeholders feel valued, motivated and equipped to deliver.
•  Commercial and financial acumen – basic understanding of the role this plays in the process
•  Collaborative partnering – build relationships both internally and externally. Open, honest and direct, is comfortable in giving and receiving constructive feedback. Think and act independently as well as collaboratively.
•  Operational efficiency – Diligently staying on top of the details and understanding how they fit into the big picture. Processdriven and methodical. Using QA to build trust in the SR group product ranges.
•  Time management  ability to prioritise a high volume of activities simultaneously in a fastpaced unpredictable environment. Identify urgent & important tasks and priorities to ensure delivery.
•  Innovative and solutionorientated – thinks outside of the box. Sound judgment, quick decisionmaking and the ability to generate both short and longterm solutions that serve the flow of work and meeting deadlines  replicating best practice through consistent processes and robust quality and compliance checks.
•  Exceptional communication  approachable, adopt a range of influencing and negotiation styles to facilitate and deal with various scenarios internally and externally.

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Purpose of the Job    

• The Technical Product Development role is a highly specialised, operational role within the national private label development team that participates in various activities related to the technical specifications and actual production during the product’s development phases within the factory environment. Whilst an integral part of the process includes technical quality assurance of the product, this role works alongside the QA Technicians who manage the quality aspects whilst this role focuses on the broader aspects of development and production. The purpose of the role is ensure that the product developers work according to the development plan and ensure the product is delivered within the approved time, quality and costing assignments/standards approved for the product.

Job Objectives    

• Deliver a product development plan that delivers leading innovation, maximises core growth, ensures consistent high quality, value for money and exceeds our customer’s expectations, whilst contributing to the category’s overall profitability.
• Manage and implement the product development process within the category to ensure that product ranges are delivered in line with agreed product direction whilst adhering to brand values.
• Conduct strategic product research and portfolio development and give input to and implement category and supplier strategies , also ensure reformulating existing products for improvement within the options.
• Integrate with cross functional team in commercial, technology and planning wrt the launching of competitive, profitable ranges
• Deliver the necessary inputs for the packaging development requirements for the range. Liaising with the Packaging and Marketing Department in respect of concepts, packaging and the process of new product development
• In conjunction with the technical team, set and continuously improve the quality standards and technical product specifications of the product ranges through local and international benchmarking ensure compliance.
• Work closely with and maintain/grow the relationship with the production team in order to maintain the quality standards and internal systems, process flows and traceability, from receipt of raw product, through production to finished goods.
• Develop and maintain sustainable, mutually beneficial long term relationships with suppliers that enables the acquisition of the best products and inputs from suppliers.
• Draw up shelf life testing protocols, conclude examination of samples, oversee trials, review and establish trend results and make recommendations. Design, conduct and document sensory evaluations and tastings.
• Compiling and checking ingredient lists, packaging information and specifications (continuously monitoring the use of additives),
• Support Shoprite in professionally liaising with industry key role-players e.g. SAMPA, CGCSA and SAFoST as and when required and as a Food safety team member, act as a liaison to the Quality Assurance Department concerning GMP, HACCP, ISO standards, specifications, customer complaints and other quality matters.
• Using lessons learnt to analyse catalogue and identify product eliminations, upgrades, and new opportunities to maximize the product/category.
• Provide ongoing Factory support in any product related technical challenges and production process improvements.

Qualifications    

• BSc - Consumer/Food Science or BTech - Food Technology and/or other relevant Nutritional Sciences, Dietetics and Culinary related or equivalent

Experience    

• Minimum 5 years experience in a similar role (Food Production and Technical Specification / Product Development and Quality Control)
• Including experience and exposure:
• 2-3 years Research and Development / New Product Development in a food FMCG manufacturing/production environment - preferably in edible and/or non-edible grocery items and/or Frozen and chilled perishable items
• 1-2 years experience developing food products from inception, through production to the launching stage, improving new and existing products
• 1-2 years experience working with Hazard Analysis & Critical Control Points (HACCP), Good Manufacturing Practice(GMP), Food Safety Systems Certification (FSSC), and the International Organisation for Standardisation (ISO) standards

Knowledge and Skills    

• Self-motivated and driven with strong integrity - take accountability for actions and mistakes.
• Collaborative partnering – build relationships both internally and externally. Open, honest and direct, is comfortable in giving and receiving constructive feedback. Think and act independently as well as collaboratively.
• Operational efficiency – someone who can spread themselves across multiple tasks simultaneously by working smartly, efficiently and effectively. Diligently staying on top of the details and understanding how they fit into the big picture.
• Time management - ability to prioritise a high volume of projects simultaneously in a fast-paced unpredictable environment. Identify the urgent & important tasks and priorities to ensure delivery to client and other stakeholders.
• Innovative and solution-orientated – thinks outside of the box. Sound judgment, quick decision-making and the ability to generate both short and long term solutions that serve the flow of work and meeting deadlines. Ability to drive and interpret innovation strategy, product roadmaps and specific production development timelines.
• Exceptional communication - approachable, adopt a range of communication styles to facilitate and deal with challenges internally and externally.
• Sound Evaluator (a superior palate and sensory evaluation abilities) - work with various flavours and textures.
• Data analysis and interpretation - ability to analyse and interpret data and reports and apply numerical assessment during the evaluation or performance measurement process.
• A passion for food production - generating new product ideas and recipes and modifying and improving existing recipes.
• Champion of compliance - zero tolerance to poor quality pertaining food hygiene and safety, follow company, supplier and government quality and safety standards

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Purpose of the Job    
As an Integration Support Engineer, you would be required to work within our team helping to build out, maintain, monitor and troubleshoot our infrastructure. Ideally, you must be equipped and able to work in a complex, dynamic and rapidly expanding environment.
Job Objectives    

• Design, prototype and build new infrastructure as per requirements
• Perform day to day support coverage of Systems
• Partner and collaborate with other IT engineers as necessary
• Manage deployments change management from environment to environment
• Evaluate the existing systems and provide the technical direction for continuous improvement
• Mentor and give support to junior system engineers

Qualifications    

• Matric
• IT-related tertiary qualification
• Certified IBM Websphere MQ administrator
• Linux or Windows certification

Experience    

• Min 5 Years working with Linux, Windows and AIX Environments
• Min 5 Years working with IBM Websphere Broker and MQ
• Min 5 Years working with SQL databases (preferable not essential)
• Min 5 Years Production and standby support
• Min 5 Years Custom scripting
• Min 5 Years Installation, configuration, testing and maintaining operating systems, application software and system management tools
• Min 5 Years of Incident management
• Min 3 YearsDevOps duties
• Min 3 Years Mentoring

Knowledge and Skills    

• SQL Databases (MS SQL, MySQL)
• SDLC
• Agile Methodologies(SCRUM, LEAN, Kanban)
• System Administration (Microsoft/Linux)
• Process engineering
• Scripting
• Production Infrastructure Support
• Production Application Systems Support
• Virtualization
• LAN and WAN
• Infrastructure Security (Active Directory, Firewall, File/Folder Permissions, OS user management, Access Control List, TLS certificates)
• Managing DHCP, DNS, FTP, SFTP, HTTP,& HTTPS
• Enterprise Integration Patterns

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Purpose of the Job    

• The Development Practice Lead is the main steward and thought leader of Shoprite’s solution delivery practices. The SDLC Practice Lead must envision, develop, and lead the adoption of modern software engineering development practices (e.g. Agile, SAFe, etc.) at the speed of business innovation and change. Extensive expertise in Agile transformation, Agile software delivery, a track record of leading the successful adoption of new software engineering practices in an organisation, and deep technical knowledge of defining and configuring DevOps toolchains is required.

Job Objectives    
1. Lead the definition and continuous improvement of solution delivery methodologies,

• standards and tooling from ideation through to production:
• Lead the definition and implementation of a modern solution delivery strategy.
• Keep abreast of new and evolving solution delivery frameworks, methods and strategies and evaluate international SDLC best practice processes on a regular basis for adoption.
• Define the SDLC frameworks and methodologies such as Waterfall, Agile, Product management, SAFe, DevOps, etc. required to enable multi-modal software delivery and develop agile software development process all the way from ideation through to production.
• Define standards and guidelines with templates for SDLC artifacts in alignment with upstream and downstream disciplines.
• Define the required SDLC environment standards (e.g. Dev, QA, Sandbox, Prod, etc.)
• required per solution type (custom, Package, etc).
• Be accountable for effective communication between discipline structures and delivery structures

2. Drive the adoption of the new ways of working including SDLC standards, processes and tools with both IT and Business stakeholders:

• Providing thought leadership to senior executives on new development methodologies.
• Identify individuals and forums that will constantly communicate the defined and SDLCmethodologies to all stakeholders and drive adoption
• Influence and steer teams to adopt the new ways of working.
• Providing expert coaching in Agile practices (i.e. Lean, Scrum, Kanban, SAFe).
• Create a single source of truth to provide transparency, and measure progress.
• Implement tools and processes that enable adoption of new practices and rapidly deliver on outcomes.
• Identify individuals and forums that will conduct quality reviews to ensure adequate adoption of defined SDLC methodologies.
• Collaborate with stakeholders to ensure quality reviews are scheduled and executed in line with agreed processes and deliverables.
• Identify adoption issues and escalate to governance team where necessary
• Produce review reports where required.
• Provide oversight and guidance to artifacts consumers to ensure high-quality solutions are created that conforms to the set standards.
• 3. Manage the end-to-end integrated Devop toolchain and the associated portfolio of SDLC solutions required to enable the defined SDLC methodologies and to facilitate the automation of SDLC processes (JIRA, ARIS, Sparx, Swagger, Bitbucket, QC, Jenkins, etc.):
• Define a DevOps strategy for Shoprite.
• Work closely with a variety of internal stakeholders to ensure the execution of the DevOps strategy.
• Design, develop and implement a DevOps capabilities by overseeing the design, development, and implementation of processes, tools, data and people required for a DevOps capability.
• Oversee the lifecycle of the DevOps product portfolio

4. Build and mentor teams of SDLC tooling specialists to effectively build, manage, and use the
SDLC tool chains:

• Be the primary contact and point of escalation for SDLC stakeholders and collaboration with other Practice Leads to ensure that cross-discipline ways of work are cohesive.
• Drive a culture of technical curiosity, sound SDLC fundamentals, and agility.
• Establish Communities of Practice and as required for effective SDLC practices and ensure CoPs operate effectively with sustained participation.
• Facilitate knowledge sharing between and across the various discipline streams to nurture best practice and help us get to the next level of SDLC excellence.
• Identify all the skills required to manage the SDLC tools and help to create Job Descriptions for each role.
• Identify all the roles required to effectively create and manage the required SDLC framework and tooling.
• Define KPAs and KPI for SDLC Specialists.
• Mentor and coach SDLC Specialists in their practice, helping them grow in expertise and experience new areas.
• Identify skills gaps and training needs and manage the development of SDLC Specialists to ensure the availability of quality resources.
• Identify training courses to enable adoption of SDLC tools, identify appropriate training providers and negotiate pricing for training.
• Create appropriate learning opportunities to develop talent.
• Ensure recruitment of appropriately skilled staff to implement and support SDLC tools.
• Create recruitment strategies that include identifying recruitment partners and/or consulting companies to ensure we are able to provide appropriately skilled SDLC tool administrators.
• Conduct performance reviews

Qualifications    

• Bachelor's degree in Computer Science, MIS, or related; a combination of relevant education and experience will be considered

Experience    

• 10+ years Working experience within the IT industry
• 5+ years Extensive working experience With SDLC Tools
• 5+ years Experience with Atlassian Stack (Jira, Jenkins, Portfolio)
• 3+ years Experience in Identification and formulation of Standard, Artifacts, and Processes
• 5+ years Demonstrated expertise in a variety of application development methodologies and practices from Agile, Waterfall and especially SAFe.
• 5+ years Experience with all aspects of IT projects from business analysis, architectures, system analysis, and design through development, testing, implementation, and production (SDLC) and how DevOps interact with this in both Mode 1 and mode 2 projects.
• 2-3 years Project management experience of mid-sized projects.

Knowledge and Skills    

• Strong analytical, problem-solving and logical skills with attention to detail
• Strong expertise in software development, software testing methodologies, release management and operations processes and standards
• Experience with automated deployment, Continuous Integration, Continuous Delivery and release management and monitoring tools
• Excellent team-working, interpersonal skills
• Delivery of compelling presentations to all levels of stakeholders and excellent communication and relationship-building skills
• Develop proposals and excellent written communication & presentation skills
• Excellent organization and facilitation skills
• Strong conflict management skills

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Purpose of the Job    

• We are a business with over 140 000 employees, thousands of stores, and a network of distribution centres across 14 countries. We serve local communities with the lowest price promise. Over 24 million people shop in our footprint of more than 2 892 stores every day. Join the largest private-sector employer in South Africa and a leading employer in Africa as a Senior Business Analyst. You will be responsible for ensuring that efficient and cost-effective business solutions and processes are in place to address business needs/requirements.

Job Objectives    
1. Information Seeking and Analysis:

• Analyse and understand the current business environment and strategies
• Understand the current trends and developments in the industry
• Requirement elicitation:
• Work with business and user in departments in the identification and documentation of user requirements
• Assess and document the business implication of user requirements to the business and its process and information
• Propose and document capability, process, functional, and information management improvements where appropriate
• Define business rules and guide the implementation of these rules in the development of the various application systems
• Facilitate the definition of business solutions and evaluate solution options, including cross-functional and cross-business solutions

2. Leadership, Facilitation, and Influencing:

• Gain knowledge within a specific area and share that knowledge across the team.
• This includes interviews, presentations, and workshop facilitation with both business & IT:
• Work closely with Systems Analysts, Project Manager, and other Business Analysts to design and implement solutions
• Provide input on alternatives presented by the technical designers and answer detailed questions regarding the business design
• Engage the most appropriate business representatives to obtain input and agreement on alternatives that are presented
• Assist other Senior Business Analysts to monitor portfolio activities
• Coach and mentor domain stream BA’s in BA tools and processes
• Provide input to strategic planning and setting of goals objectives
• Assist with prioritising business requests
• Understand interdependencies across capability areas

3. Building and Maintaining Relationships and Communication Lines:

• Build and maintain a trust relationship with business users – by delivering what was promised and facilitating understanding
• Accurately communicate the business requirements to IT and other stakeholders, to ensure that business needs are effectively and efficiently addressed. Keep Business User informed of any changes.
• Train business users as the need arises:
• Render support and facilitate sessions for end-users, including training where applicable.
• Continuously support the business environment:
• Maintain an understanding of enterprise business initiatives and objectives, the various line portfolios, current trends, and developments in the technology field
• Maintain an understanding of enterprise business systems and their use.

4. Theoretical knowledge and application:

• Research, document and prepare business cases on appropriate technologies and business solutions, which will align with the business strategies of the organization
• Define scope of business solution and ensure understanding of scope by business and IT stakeholders
• Review technical solutions and business processes against business requirement specifications
• Assist in the identification of data conversion and reporting requirements
• Facilitate and coordinate Business Scenario development and User Acceptance Testing
• Understand, document, and escalate project issues and risks with other business and IT areas to coordinate interdependencies and resolve issues.

5. Time Management:

• Deliver required tasks and documentation on time, and within agreed timelines.

Qualifications    

• Degree/Diploma in Information Systems, Technology or Analysis
• Diploma in Business Analysis (National Certificate ….) FTI
• Experience    
• 5 years of Business Analysis experience within a Business Analysis role
• 5 years ERP experience (related to business domain)
• 2 years Retail industry
• 3+ years Experience with complex integrated environment

Knowledge and Skills    

• Presentation and Workshop facilitation skills
• Estimation and planning of business analysis effort for projects
• Business Modelling tools – preferably ARIS
• Business analysis and elicitation techniques
• Process re-engineering and improvement

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Job Objectives    

•  Receive phone calls or faxed orders and accurately capture them onto the system
•  Phone Customers for orders and capture onto the system.
•  Identify and process misprints
•  Rebook missing invoices
•  Invoices prioritized / sorted per route
•  Customer service and relationship building
•  Finding missing stock
•  Timeous completion of tasks
•  Accuracy of credit processing
•  Giving customers feedback in regards to queries
•  Closing deals over the telephone
•  Perform outbound calls to promote products / campaigns
•  Quick turnaround time
•  Quality & accuracy of action taken / information provided
•  Reduce the number of drop calls to zero
•  Meeting daily targets

Qualifications    

•  Grade 12 qualification

Experience    

•  Inbound call centre experience required
•  Outbound call centre experience required
•  Experience in client retention and sales advantageous

Knowledge and Skills    

•  Pharmaceutical product knowledge advantageous
•  Good telephone etiquette
•  Computer literate: MS Office
•  Target driven
•  Ability to perform under pressure
•  Negotiation skills
•  Ability to work in a team
•  Multilingual (English and two other South African languages)

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Job Objectives    

• Basic data analysis and opportunity assessment and action plans
• Acquisition: Secure, manage and maintain the relationship and financial contribution to business with with new customers
• Retention: Secure, manage and maintain the relationship and financial contribution to business with with existing customers
• Customer data integrity and Customer interfacing and/or impacting process monitoring and ongoing improvement
• Internal Reports, feedback and participating in broader initiatives (reducing financial losses, data integrity, governance and compliance, innovative ideas and solutions)

Qualifications    

• Minimum Matric - National Senior Certificate NQF 4 or equivalent
• Postgraduate qualification in marketing would be advantageous
• Relevant trade or industry related certification or relevant courses - (preferred)
• Driver’s license

Experience    

• 2 years relevant experience in a customer sales and service capacity (or similar) preferably in the pharmacy retail and or healthcare sector

Knowledge and Skills    

• Demonstrable knowledge to wholesale and pharmacy operations, products and services with specific experience working with excel/sheets based raw data and basic analysis application combined with operational activities relevant to building and maintaining a customer base, sales, service, ordering and fulfillment processes, revenue and profit generation.
• Exposure to specific acquisition and retention strategies that drive retention and acquisition in a competitive landscape (preferred)
• Excellent verbal and written communication skills
• Strong prioritization and time management skills
• Resilience and adaptability
• Analytical and problem-solving skills
• Computer literacy (Competence in Excel, Word and PowerPoint)

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Job Objectives    

•  Responsible for resolving customer related queries
•  Assist in stock movement from quarantine area back to the warehouse
•  Process stock adjustments and credit notes
•  Liaise with the Telesales department regarding customer queries
•  Assist in logging claims to suppliers when needed as well as with supplier upliftment
•  Ensure that stock investigations relating to customer return queries are done timeously
•  Generating and updating monthly reports for all couriers
•  Perform any other reasonable ad hoc duties

Qualifications    

•  Grade 12 qualification

Experience    

•  Experience in a similar environment and industry

Knowledge and Skills    

•  Pharmaceutical product knowledge