Telesales Clerk - Transpharm Pretoria at Shoprite Group of Companies

Job Objectives    

•  Receive phone calls or faxed orders and accurately capture them onto the system
•  Phone Customers for orders and capture onto the system.
•  Identify and process misprints
•  Rebook missing invoices
•  Invoices prioritized / sorted per route
•  Customer service and relationship building
•  Finding missing stock
•  Timeous completion of tasks
•  Accuracy of credit processing
•  Giving customers feedback in regards to queries
•  Closing deals over the telephone
•  Perform outbound calls to promote products / campaigns
•  Quick turnaround time
•  Quality & accuracy of action taken / information provided
•  Reduce the number of drop calls to zero
•  Meeting daily targets

Qualifications    

•  Grade 12 qualification

Experience    

•  Inbound call centre experience required
•  Outbound call centre experience required
•  Experience in client retention and sales advantageous

Knowledge and Skills    

•  Pharmaceutical product knowledge advantageous
•  Good telephone etiquette
•  Computer literate: MS Office
•  Target driven
•  Ability to perform under pressure
•  Negotiation skills
•  Ability to work in a team
•  Multilingual (English and two other South African languages)