Accounting Software- Customer Success Manager at CLS Human Capital Specialists

Introduction:

A software accounting firm in Centurion is looking for a Support Consultant to join their team. The successful candidate would be a well-rounded individual who enjoys being part of a team but can work independently, can troubleshoot and present solutions, is open to being mentored, is conscientious in their work but has a positive outlook and a friendly nature. Successful candidates will be able to prioritise tasks yet be flexible to shift attention and meet customer and team needs with a helping attitude.

Education and Requirements

Minimum education (essential):

• National Senior Certificate with Accounting and Computer Studies as subjects
• Tertiary Certificate in Business or Accounting

Minimum education (desirable):

• BCom degree with Accounting as a major

Minimum applicable experience (years):

• 1 year work experience in any customer facing role in accounting or accounting software environment.

Required nature of experience:

• Accounting background
• Accounting software installation and support

Skills and Knowledge

Skills and knowledge (essential):

• MS Excel Intermediate level of proficiency
• Sage 50 and 200

Skills and knowledge (desirable):

• SQL
• Sage 200
• MS Access

Other:

• Proficiency in English and Afrikaans
• Own transport and valid drivers’ license

Key responsibilities

• Telephonic support on software functionality
• Telephonic and onsite support on software difficulties
• Installation and setup of accounting software
• Preparation and structuring of master information
• Assistance with data imports and exports
• Assistance with data reconciliations
• Assistance with data backups and restructuring
• Build of reporting templates
• Contact with software providers on unsolved queries and user specific requests.
• Attend software supplier update and information sessions.
• Report on support and solutions provided.
• Stay updated on relevant software programmes.
• Educate users on software functionality.