Current Vacancies at CLS Human Capital Specialists

Introduction

• An accounting software company in Centurion is looking for a Financial Reporting Consultant to join their team. For this role, the company would like to consider a well-rounded individual who enjoys being part of a team but can work independently, can troubleshoot and present solutions, is open to being mentored, is conscientious in their work but has a positive outlook and a friendly nature.
• Successful candidates will be able to prioritise tasks yet be flexible to shift attention and meet customer and team needs with a helping attitude.

Minimum education (essential):

• BCom Accounting or a BCom degree with Accounting as a major

Minimum education (desirable):

• BCom Accounting with completed articles

Minimum applicable experience (years):

• 3 years’ experience in accounting or reporting environment

Required nature of experience:

• Compilation of financial and management reports
• Client interaction and engagement
• Client support
• Visit clients, troubleshoot and present solutions
• Financial data integration and reporting

Skills and knowledge (essential):

• MS Excel advanced level of proficiency
• Sage BIC
• Sage Evolution/Sage 200
• Other accounting software

Skills and knowledge (desirable):

• SQL intermediate to high level of proficiency

Other:

• Excellent English and Afrikaans written and verbal proficiency
• Own transport and valid driver’s license
• Consultant might be required to work from key client’s offices from time to time.

Key responsibilities:

Client Engagement

• Obtain understanding of clients’ business and specific reporting required.
• Keep client informed of progress with task/project

Needs Analysis:

• Setup proper documentation on the report scoping, requirements, purpose, and ownership for the client.

   Pay specific attention to:

• Timeline requirements
• Data integration
• Report automation
• Storage and sending

Report Building and functionality

• Compilation of integrated financial and operational reports.
• Identification of data sources and client-specific formulations and layouts.
• Application of additional functionality like drilldowns and dashboards.
• Obtain internal assistance on data structures, views, stored procedures, and other functionality required.

Maintenance and Support

• Provide timely support and updates on fault finding according to client deadlines.
• Assist with data reconciliations.
• Obtain client acceptance and sign off on tasks.

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Introduction

An HR/ Payroll systems software company situated in Centurion is looking to make an IT systems consultant part of their dynamic team. This company prides themself that they digitise their client employee’s entire journey form hire to retire on a single platform. An ideal candidate would need to be experienced and highly motivated IT systems.  Candidates will need to have a degree in the relevant field and at least two years of experience working with SQL. They should also be proficient in Excel. In addition, the candidate should possess a valid driver's license, reliable transport, non-smokers only and the ability to work onsite in Centurion.

REQUIREMENTS

Minimum education (essential):

• National Senior Certificate
• Bcom or BSc degree in related field

Minimum applicable experience (years):

• 2-3 years working with SQL
• Proficient in Excel

Required nature of experience:

• Customer service
• Administration
• Previous experience in the insurance or motor industry (beneficial)

Skills and Knowledge (essential):

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a team.
• Strong attention to detail and accuracy.
• Knowledge of IT processes and best practices is a plus.

Other:

• Proficient in Afrikaans and English
• Own transport and license
• Ability to work onsite in Centurion

Responsibilities  

• Implement and maintain HRIS systems, including data management, system testing, and troubleshooting.
• Provide support and training to end users on the use of IT systems.
• Develop and maintain system documentation, including process flows and user manuals.
• Collaborate with developers and other teams to ensure data integrity and security.
• Analyse data and generate reports to support decision-making processes.
• Identify and implement process improvements to increase efficiency and effectiveness of IT systems.
• Stay updated with the latest developments and technologies in IT systems (especially HR Systems).

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Job Purpose:

• To assist with the management of employee relations, dispute resolution, discipline management and compliance with labour laws and company policies. You will work closely with the HR team to ensure a harmonious working environment, resolve employee grievances, and maintain positive relationships between the company and its workforce.

Minimum education (essential):

• Certificate or Diploma in Human Resources Management / Industrial Relations/  Labour Law

Minimum education (desirable):

• Diploma in Human Resources Management / Industrial Relations/  Labour Law

Minimum applicable experience (years):

• 1 - 5 years

Required nature of experience:

• Labour Consulting 
• Implementing of HR policies and processes 
• Discipline Management
• Employee Relations 
• HR assistant/ IR assistant 
• Experience in a call centre environment (beneficial)

Skills and Knowledge (essential):

• Relevant labour legislation - BCEA, LRA, EEA
• Sound knowledge of HR best practices
• Strong communication, mediation, and conflict resolution skills
• Ability to handle sensitive and confidential information with discretion
• Excellent interpersonal skills and the ability to build rapport with employees and management

Other

• Working hours: 15:00-00:00

Essential Competencies:

• Establishing Rapport
• Showing Composure
• Thinking Positively 
• Meeting Timescales
• Following Procedures
• Managing Tasks
• Upholding Standards
• Producing Output

Important Competencies:

• Examining Information
• Documenting Facts
• Developing Expertise
• Convincing People
• Articulating Information
• Resolving Conflict
• Embracing Change
• Inviting Feedback
• Understanding People
• Team Working 
• Checking Things
• Taking Action

Employee Relations 40%

• Act as a point of contact for employees regarding workplace-related concerns, complaints, and grievances.
• Assist in investigating and resolving employee disputes and conflicts.
• Collaborate with the HR team and line managers to address employee relations issues in a timely and fair manner.
• Promote a positive and inclusive workplace culture that fosters effective communication and employee engagement.
• Assist with development, implementation and maintenance of HR policies and procedures.
• Assist with the development and implementation of HR initiatives and systems.
• Stay up
•  to date with relevant labour legislation and advise Management on changes that will/might affect the Company.

Discipline Management / Dispute Resolution 40%

• Assist in administering the disciplinary process, including issuing warnings and ensuring compliance with due process.
• Coordinate disciplinary hearings and documentation.
• Maintain accurate records of disciplinary actions taken.
• Address and resolve employee concerns, grievances, and workplace conflicts in a fair and timely manner.
• Mediate disputes and facilitate effective resolutions between employees or between employees and management.
• Provide advice and guidance to employees and management on employee relations matters, policies, and procedures.

Compliance 15%

• Stay updated with South African labor laws and regulations to ensure the company's compliance with all relevant legal requirements.
• Advice on disciplinary actions, terminations, and other employment decisions in adherence to Labour laws and company policies.
• Participate in hearings and disciplinary proceedings, as required.

QMS 5%

• Ensure that QMS guidelines are adhered to. 
• Own and manage the HR QMS process and associated records.
• Ensure that all supporting documents are kept to date. 
• Ensure that all processes are kept relevant.

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JOB PURPOSE

• Product Experts provide high-quality first-line support and remote care to the company's USA customers.
• They maintain high customer satisfaction and ensure customers are assisted remotely via video calls, voice calls, emails and text messages.
• Product Experts ensure that prospective customer callers are assisted with the information they require/desire and process the sales on the new customer’s behalf.
• They also ensure that customers’ devices are operational and that the customers understand how to use and maintain their hearing aids.

REQUIREMENTS
Minimum education (essential):

• Matric

Minimum education (desirable):

• Customer Satisfaction Certificate

Minimum applicable experience (years):

• 2 years in Customer Support and Troubleshooting (or in a role requiring similar skills as listed herein)

Required nature of experience:

• Customer relations and relationship management
• Telephonic and email support
• Video calling experience (advantageous)
• Contact centre experience
• Telephonic sales experience and high conversion rates (advantageous)
• Technical support experience
• Administration and record management
• Working in a digital environment

 Skills and Knowledge (essential):

• CRM system experience
• Telephonic sales and support skills
• Excellent English skills (written and spoken)
• Excellent communication ability and oratorship
• Conflict management

Other:

• Working hours: 15:00-02:00
• Working shifts, four shifts a week (Monday to Saturday)
• These working hours will change with daylight savings (in our summer months) to 16:00-03:00

COMPETENCIES
Essential Competencies:

• Establishing Rapport
• Interacting with People
• Valuing Individuals
• Understanding People
• Convincing People
• Articulating Information
• Showing Composure
• Resolving Conflict
• Examining Information
• Developing Expertise
• Adopting Practical Approaches
• Following Procedures

Important Competencies:

• Upholding Standards
• Generating Ideas
• Inviting Feedback
• Making Decisions
• Thinking Positively
• Managing Tasks
• Taking Action
• Seizing Opportunities

KEY PERFORMANCE AREAS, WEIGHTS AND OBJECTIVES
Sales 30%

• Take all inbound sales calls and process sales where appropriate.
• Upsell additional products to existing or (and prospective) customers.
• Provide customers with relevant product or training information as required.
• Maintain a high sales conversion rate.
• Provide good quality information to customers to ensure that the products meet their needs to minimise returns.

Customer Support 30%

• Answer any inbound calls and assist as far as possible.
• Maintain a high first contact resolution rate, without compromising customer care.
• Provide comprehensive troubleshooting and solve problems for customers to get the
• products working over either voice or video call, live chat, email or text message.
• Obtain and note quality information from the customers to allow for effective management of the relevant escalation.
• Escalate and assign queries correctly and with discretion for efficient resolutions.
• Offer our customers the best care by making appropriate call transfers.
• Ensure that the majority of Lexie users have gone through the onboarding process (where possible).
• Transfer/relay queries to the Hearing Expert team in a timely manor.
• Complete assigned CRM tasks for support calls customers.
• Assist with outbound calling tasks as and when required/requested.

Customer Experience 20%

• Ensure customers have a positive view of the company, its products and the customer support team and processes.
• Conduct business in a professional manner when communicating and interacting with customers to ensure customer satisfaction.
• Solve problems as effectively and efficiently as possible by reducing the time spent with each query.
• Liaise with Hearing Experts to improve customer satisfaction.
• Maintain customer support KPA’s at all times to ensure a high ‘customer effort score’ by going above and beyond for customers.
• Gather customer feedback via post-call reviews and the product Rewards program.
• Actively communicate with other staff members to ensure best-practice customer satisfaction.
• Reinforce information provided on a call with texts and/or emails.
• Ensure a minimal missed call rate.

Continuous Improvement 10%

• Liaise with the marketing team and maintain the list of FAQs and queries logged by customers; and the corresponding responses.
• Guide management on the needs and desires of our prospective and existing customers.
• Provide customer feedback on product or training information to management.
• Provide feedback to management and marketing on the support material available that could be helpful to customers and staff.
• Actively participate in training activities and successfully complete training activities.

Quality Management and Data Security (QMS, HIPAA) 10%

• Maintain absolute customer confidentiality and protection of personal information in accordance with procedure.
• Keep quality customer interaction logs complete and up to date, on any system, sheet or form as required in accordance with procedure.
• Ensure that the records reflect accurate representations of the customer interactions, and ensure that escalations are recorded with the optimal amount of information for effective and efficient resolution.
• Ensure other required documents, reports and email accounts are up to date and accurate.

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JOB PURPOSE

Hearing experts will provide high-quality counselling and remote care to a hearing care programme being provisioned to service the market in the United States. They will ensure that clients understand the effects of hearing loss, and counsel them through the options available to them in terms of hearing care. Once a client of the Hearing Aid company, the
client will be assisted remotely via video and voice calls, with the Hearing Expert troubleshooting issues with hearing aid remotely and making suggested changes and tweaks to the settings and functioning of the hearing aids for the client.

REQUIREMENTS
Minimum education (essential):

• B. Communication Pathology in Audiology

Minimum education (desirable):

• M. Communication Pathology in Audiology

Minimum applicable experience (years):

• 1-3 years

Required nature of experience:

• Sale and fitment of hearing aids
• Troubleshooting regarding hearing aid client experience
• Fine-tuning of hearing aid settings
• Customer relations and relationship management
• Technical support (hearing aids and apps connected to hearing aids)
• Administration and client record management
• Working within a digital environment

Skills and Knowledge

• Telephonic sales experience and high conversion rates
• Excellent English skills
• Conflict management
• Excellent communication ability and oratorship

The following experience would be advantageous:

• Working in a call centre or in sales
• CRM system (Salesforce in particular) experience
• Ease of use with video calling
• Cold Calling experience

Other:

• Working hours from 15:00 - 02:00
• Working shifts, four days per week
• Monday to Friday

COMPETENCIES
Essential Competencies:

• Examining Information
• Articulating Information
• Making Decisions
• Resolving Conflict
• Thinking Positively
• Inviting Feedback
• Understanding People
• Valuing Individuals

Important Competencies:

• Developing Expertise
• Adopting Practical Approaches
• Interacting with People
• Establishing Rapport
• Convincing People
• Showing Composure
• Checking Things
• Following Procedures
• Managing Tasks
• Upholding Standards
• Taking Action
• Seizing Opportunities

KEY PERFORMANCE AREAS, WEIGHTS & OBJECTIVES
Client Support and Relationship Management 50%

• Solve problems for end users to get the products working.
• Solve problems as effectively and efficiently as possible in reducing the time spent with each query.
• Manage the ticketing system.
• Escalate queries with discretion.
• Respond to queries and follow up with feedback.
• Conduct business in a professional manner when communicating and interacting with clients to ensure client satisfaction.
• Maintain a high ‘customer effort score’ by going above and beyond for customers.
• Complete assigned CRM tasks for follow-ups and support calls to clients.
• Conduct client check-in calls and follow-up surveys.
• Interpret client input and feedback into an improved service in terms of hearing aid settings.
• Make accurate adjustments to hearing devices, using remote support.

Communication Management 20%

• Keep client interaction logs up to date on Salesforce.
• Report on campaigns (feedback to clients).
• Report to and work with other client relationship managers in the Contact Centre to ensure client satisfaction.
• Maintain the ticketing system.
• Ensure other required documents, reports and email accounts are up to date and accurate.

New Business Generation (sales) 20%

• Assist clients with questions about hearing loss and hearing aid benefits.
• Handle escalated incoming calls regarding services and technologies offered.

Generate and secure potential revenue by:

•    Following up on incoming leads
•    Cold calling new prospective clients;
•     Following up on calls, messages and tasks.
•     Following up on supplied leads.

Achieve set revenue goals and targets.
Upsell additional products to existing (and potential) clients.

Quality Management and Data Security 10%

• Maintain absolute customer confidentiality and protection of personal information.
• Maintain client records in accordance with the procedure

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INTRODUCTION

• An underwriting management company situated in Pretoria is seeking a analytical and energetic Sales Representative with at least two to four years’ experience in the insurance industry.

QUALIFICATIONS AND EXPERIENCE
Minimum education (essential):

• National Senior Certificate
• RE 5

Minimum applicable experience (years):

• 2 - 4 years’ experience

Skills and knowledge (essential):

• MS Excel (Intermediate)
• MS Outlook (Excellent email étiquette)
• Cold Calling

Other:

• Own transport
• Working hours 08h00 – 16h30

Skills and knowledge (desirable):

• Experience with telesales and online sales
• Insurance background
• Customer relations background
• Strong administration skills
• Experience with social media
• Multilingual

Key Performance Areas

• Contributing to and driving sales by effectively calling clients.
• Achieving sales targets and converting outbound leads.
• Ensuring your product knowledge is passed on to clients.
• Responsible for processing all correct information onto final sales.
• Adhering to sales team standards checklist skills.
• Possess exemplary customer service skills
• Data capturing

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Job Purpose:

The Logistics Coordinator will play an important role in the day-to-day operations of the company's logistics and fleet maintenance activities.

This individual will assist in managing and coordinating the delivery of products and services to customers, as well as ensuring the maintenance and compliance of the company's fleet of vehicles.

The Logistics Coordinator will also be responsible for maintaining accurate records related to logistics and fleet maintenance.

REQUIREMENTS

Minimum education (essential):     

• National Senior Certificate

Minimum education (desirable):    

• Diploma in Supply Chain/Logistics

Minimum applicable experience (years):  

• 1 year

Required nature of experience:     

• Logistics Administration
• Fleet maintenance administration
• Route planning
• Basic mechanical and vehicle maintenance knowledge and ability

Skills and Knowledge (essential): 

• Computer literate
• Proficient in Microsoft Office: Excel, Word and Outlook
• Excellent communication and interpersonal skills
• Strong attention to detail and ability to work in a fast-paced, deadline-driven environment.

Other:

• Valid driver’s license and own transport.
• Willing to relocate to Bronkhorstspruit.
• Willing to work irregular hours in case of fleet emergency.

KEY RESPONSIBILITIES

• Assist in the management and coordination of deliveries to customers, ensuring timely and accurate delivery.
• Ensure compliance with relevant biosecurity policies and procedures.
• Maintain accurate records related to logistics, including delivery logs and transportation records.
• Logging of fuel transactions on spreadsheets.
• Collaborate with the Logistics Manager and other team members to allocate resources to meet customer needs and ensure maximum utilization of the fleet.
• Assist in the dispatch of transportation and ensure timely delivery of goods.
• Maintain communication with customers, transportation providers, drivers, and other stakeholders to ensure the smooth operation of logistics.
• Assist in the management of customer service related to logistics, including responding to customer inquiries and resolving issues.
• Assist in the maintenance and compliance of the company's fleet of vehicles, including scheduling regular maintenance, vehicle inspections, renewal of licenses and roadworthy tests when necessary.
• Maintain accurate records related to fleet maintenance, including vehicle maintenance logs and inspection reports.
• Assist with other ad-hoc duties as stipulated by the Logistics Manager.

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Introduction:

A software accounting firm in Centurion is looking for a Support Consultant to join their team. The successful candidate would be a well-rounded individual who enjoys being part of a team but can work independently, can troubleshoot and present solutions, is open to being mentored, is conscientious in their work but has a positive outlook and a friendly nature. Successful candidates will be able to prioritise tasks yet be flexible to shift attention and meet customer and team needs with a helping attitude.

Education and Requirements

Minimum education (essential):

• National Senior Certificate with Accounting and Computer Studies as subjects
• Tertiary Certificate in Business or Accounting

Minimum education (desirable):

• BCom degree with Accounting as a major

Minimum applicable experience (years):

• 1 year work experience in any customer facing role in accounting or accounting software environment.

Required nature of experience:

• Accounting background
• Accounting software installation and support

Skills and Knowledge

Skills and knowledge (essential):

• MS Excel Intermediate level of proficiency
• Sage 50 and 200

Skills and knowledge (desirable):

• SQL
• Sage 200
• MS Access

Other:

• Proficiency in English and Afrikaans
• Own transport and valid drivers’ license

Key responsibilities

• Telephonic support on software functionality
• Telephonic and onsite support on software difficulties
• Installation and setup of accounting software
• Preparation and structuring of master information
• Assistance with data imports and exports
• Assistance with data reconciliations
• Assistance with data backups and restructuring
• Build of reporting templates
• Contact with software providers on unsolved queries and user specific requests.
• Attend software supplier update and information sessions.
• Report on support and solutions provided.
• Stay updated on relevant software programmes.
• Educate users on software functionality.

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Job Purpose

• Develop and improve the product range, UI/UX, corporate image and stationery and edit videos.

REQUIREMENTS

Minimum education (essential):

• Matric
• Diploma in Graphic Design, Digital Media or equivalent

Minimum education (desirable):

• Degree in Graphic Design, Digital Media or equivalent

Minimum applicable experience (years):

• 3 years

Required nature of experience:

• Graphic Design with the following programs:
• Photoshop, Illustrator, InDesign, Figma, any other vector based software, (proof of projects will be required).
• Iconography, illustration and mobile app based design.
• Campaign and promotion design and layout.
• Corporate identity design and establishment.
• Print and digital marketing collateral design.
• Experience in the use of Sketch would be advantageous.
• Experience in UI/UX designs as well as mobile/tablet app design will be highly advantageous.
• 3D design and animation experience would be advantageous.

Skills and Knowledge (essential):

• Adobe Suite including Photoshop, Illustrator, InDesign, Premiere Pro, After Effects.
• Strong computer skills and excellent knowledge of Google Suite.
• Proficiency in Microsoft PowerPoint or other related software to design presentations.

KEY PERFORMANCE AREAS, WEIGHTS AND OBJECTIVES

Graphic Design 45%

• Act as brand custodian to ensure all material is aligned to CI and continuously provide constructive suggestions to improve.
• Contribute to design style, format, print production and timescales.
• Design content for social media, as well as other types of media for campaigns, proposals and pitches.
• Design traditional content such as brochures, flyers, business cards etc.
• Design professional presentations to be used for pitches and conferences.
• Design of internal material.
• Design and correct any graphics on website and app UI’s.
• Gather research and implement the latest design trends.
• Provide proactive feedback to the marketing team and relevant BA’s regarding status of products.

UI / UX Design 25%

• Plan, design and develop application UX and UI.
• Improve and implement innovative ideas in terms of application UX and UI.
• Design elements and iconography for mobile applications

Video Editing 25%

• Edit and compile videos from assets that are either created in Adobe Illustrator or Adobe After Effects.
• Edit and compile videos from existing footage or from stock footage.
• Edit and compile videos from footage received by external resources.
• Edit videos that can be used for Social Media as well as Digital Campaigns.
• Incorporate the various product brands’ respective look & feel.
• Invite and incorporate Brand Lead, Marketing Lead and Management feedback into the videos.

QMS 5% QMS: Sales and Marketing

• Ensure that QMS guidelines are adhered to.
• Ensure that all supporting documents are kept to date.
• Ensure that all processes are kept relevant.

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Job Summary 

• A leading producer and supplier of pharma-grade cosmeceutical products in South Africa, is looking for a detail-oriented and meticulous warehouse supervisor to manage the receiving, handling, storing, picking, and packing activities of the warehouse. The warehouse supervisor must achieve inventory accuracy, coordinate order fulfilment, and track shipping times for all our product distribution in South Africa.

QUALIFICATIONS AND EXPERIENCE

Minimum education (essential):

• National Senior Certificate

Minimum education (desirable):

• Supply Chain Management and Logistics Qualification

Minimum applicable experience (years):

• 3 – 5 years of experience managing a warehouse
• Experience in the retail industry (beneficial)

Skills and knowledge (essential):

• MS Excel (Advanced)
• SAGE Accounting

Skills and knowledge (desirable):

• SAP
• Granite WMS

NATURE OF EXPERIENCE

• Client-centric aptitude.
• Ability to deal with and manage change.
• Proficiency with warehouse procedures and policies.
• Excellent problem-solving skills.
• Positive, "can-do" attitude.
• Ability to work collaboratively with all levels of people.
• Ability to deliver effective feedback, both written and verbal.

KEY PERFORMANCE AREAS

Orders

• Receive orders online via Shopify.
• Create orders in the Granite WMS.
• Create and send invoices to customers.
• Receive proof of payments from clients via email and WhatsApp.
• Mark payments on Shopify.
• Print delivery notes via Sage.
• Check orders after they are picked (quality control).
• Create waybills for parcels on the QDS system.
• Fulfil orders on Shopify (adding tracking numbers).
• Ensure that parcels are dispatched on time and sign the manifest for the courier driver.

New Customers

• Create new customer codes and accounts on Sage.
• Create draft orders on Shopify for Opening Orders and send them to customers.

Customer Care

• Track and trace shipments to ensure timely delivery.
• Handle all customer queries via email and phone.
• Handle queries from Business Development Managers.
• Create credit notes (for cancelled orders, unwanted products, and product changes).

Stock

• Create sales orders on Sage.
• Monitor and address any product or packaging issues through relevant channels.
• Maintain stock levels on Shopify.
• Change/update product images on Shopify.
• Change/update product codes on Shopify.
• GRV stock in Granite WMS.
• Make adjustments on Granite (e.g., damaged stock, product complaints).
• Replenish/move stock to shelves and print stickers for scanning.
• Order box mount posters via Webex.

Courier Management

• Communicate with QDS/designated courier suppliers regarding service level agreements, problem parcels, and general queries.

General Warehouse Management

• Generate regular, accurate reports on warehouse activities and performance.
• Maintain a well-organised, efficient, clean, and safe warehouse environment.
• Supervise daily warehouse activities, including quality assurance, inventory control, space management, logistics, floor productivity, shipping, and customer service.
• Inspect equipment, tools, and machinery regularly and oversee general maintenance when necessary.
• Ensure that all warehouse and packaging consumables are regularly ordered to maintain stock levels.
• Oversee and manage logistics for transporting products to customers and company facilities, communicating with drivers and air partners to ensure efficient delivery of packages.

Team Management

• Schedule and oversee the warehouse team, managing the flow and quality of work to maximise efficiency.
• Meet regularly with warehouse staff to analyse productivity and quality and develop actionable plans for loss prevention.

General

• Load monthly promotions on Shopify.
• Research workarounds and process enhancements to continually improve systems and processes.