Warehouse Supervisor at CLS Human Capital Specialists

Job Summary 

• A leading producer and supplier of pharma-grade cosmeceutical products in South Africa, is looking for a detail-oriented and meticulous warehouse supervisor to manage the receiving, handling, storing, picking, and packing activities of the warehouse. The warehouse supervisor must achieve inventory accuracy, coordinate order fulfilment, and track shipping times for all our product distribution in South Africa.

QUALIFICATIONS AND EXPERIENCE

Minimum education (essential):

• National Senior Certificate

Minimum education (desirable):

• Supply Chain Management and Logistics Qualification

Minimum applicable experience (years):

• 3 – 5 years of experience managing a warehouse
• Experience in the retail industry (beneficial)

Skills and knowledge (essential):

• MS Excel (Advanced)
• SAGE Accounting

Skills and knowledge (desirable):

• SAP
• Granite WMS

NATURE OF EXPERIENCE

• Client-centric aptitude.
• Ability to deal with and manage change.
• Proficiency with warehouse procedures and policies.
• Excellent problem-solving skills.
• Positive, "can-do" attitude.
• Ability to work collaboratively with all levels of people.
• Ability to deliver effective feedback, both written and verbal.

KEY PERFORMANCE AREAS

Orders

• Receive orders online via Shopify.
• Create orders in the Granite WMS.
• Create and send invoices to customers.
• Receive proof of payments from clients via email and WhatsApp.
• Mark payments on Shopify.
• Print delivery notes via Sage.
• Check orders after they are picked (quality control).
• Create waybills for parcels on the QDS system.
• Fulfil orders on Shopify (adding tracking numbers).
• Ensure that parcels are dispatched on time and sign the manifest for the courier driver.

New Customers

• Create new customer codes and accounts on Sage.
• Create draft orders on Shopify for Opening Orders and send them to customers.

Customer Care

• Track and trace shipments to ensure timely delivery.
• Handle all customer queries via email and phone.
• Handle queries from Business Development Managers.
• Create credit notes (for cancelled orders, unwanted products, and product changes).

Stock

• Create sales orders on Sage.
• Monitor and address any product or packaging issues through relevant channels.
• Maintain stock levels on Shopify.
• Change/update product images on Shopify.
• Change/update product codes on Shopify.
• GRV stock in Granite WMS.
• Make adjustments on Granite (e.g., damaged stock, product complaints).
• Replenish/move stock to shelves and print stickers for scanning.
• Order box mount posters via Webex.

Courier Management

• Communicate with QDS/designated courier suppliers regarding service level agreements, problem parcels, and general queries.

General Warehouse Management

• Generate regular, accurate reports on warehouse activities and performance.
• Maintain a well-organised, efficient, clean, and safe warehouse environment.
• Supervise daily warehouse activities, including quality assurance, inventory control, space management, logistics, floor productivity, shipping, and customer service.
• Inspect equipment, tools, and machinery regularly and oversee general maintenance when necessary.
• Ensure that all warehouse and packaging consumables are regularly ordered to maintain stock levels.
• Oversee and manage logistics for transporting products to customers and company facilities, communicating with drivers and air partners to ensure efficient delivery of packages.

Team Management

• Schedule and oversee the warehouse team, managing the flow and quality of work to maximise efficiency.
• Meet regularly with warehouse staff to analyse productivity and quality and develop actionable plans for loss prevention.

General

• Load monthly promotions on Shopify.
• Research workarounds and process enhancements to continually improve systems and processes.