Accounts Receivable and Billing Supervisor at Empact Group

We are seeking an experienced and highly motivated individual to join our team as an Accounts Receivable and Billing Supervisor.

The Accounts Receivable and Billing Supervisor will be responsible for overseeing the day-to-day operations of the accounts receivable and billing department Supercare Services Group; and continuously seeking opportunities for improvements in levels of efficiency and effectiveness.

The ideal candidate will have strong leadership skills, attention to detail, and a proven track record of success in accounts receivable and billing management.

Education and Experience Required:

• Bachelor's degree in accounting, finance, or related field
• 5+ years of experience in accounts receivable or billing, with at least 2 years in a supervisory role
• Strong understanding of accounting principles and financial reporting
• Proficiency in Microsoft Excel and accounting software
• Excellent communication and interpersonal skills
• Ability to prioritize and manage multiple tasks simultaneously.
• Detail-oriented and able to work under pressure.
• Experience working in a fast-paced environment.

Key performance areas and Responsibilities:

• Supervise a team of accounts receivable and billing specialists, providing guidance and support as needed.
• Ensure accurate and timely processing of invoices and billing statements.
• Monitor accounts receivable aging reports and follow up on past due accounts.
• Reconcile accounts receivable to ensure accuracy and completeness.
• Work closely with other departments to resolve billing discrepancies and disputes.
• Develop and implement policies and procedures to improve efficiency and accuracy of the accounts receivable and billing process.
• Prepare monthly financial reports related to accounts receivable and billing activities.
• Assist with month-end and year-end closing processes as needed.

1. Management of the following accounts receivable process:

• Maintain AR ledger and apply cash received,
• Manage and process collections,
• Manage customer requests and enquiries,
• Manage debtors’ days and 60 days+ Targets.
• Reports are completed and emailed within deadlines:
  • Debtors aging on SAP complete with up to date, commentary sent to GM’s weekly on a Tuesday with a view of presenting to the Supercare Management team.
  • Review and sign-off of all customer reconciliations performed by the team as and when required.

1. Management of the Billing division including the following processes:

• Bill Customers (VI’s, J’s and credit notes are processed correctly)
• Ensure blocked billing is released.
• Reports are completed and emailed within deadlines:
  • Blocked Billing sent out on the 20th ahead of bill run, and again on the 25th post bill run.
  • All Active file 100% BILLED by close off on the 2nd working day of the month.
  • Confirmation through Qliksense Sales module that all non-recurring revenue is 100% billed by the 2nd working day of the month.
  • New Business/Lost Business/Price Increase/Net credit note reporting completed on a weekly basis (Fridays).
• Provide functional expertise to the team by providing direction and guidance to completing duties and resolving problematic client requests/accounts.
• Ensure that the team are responsive to incoming calls/emails, issue documentation, resolution, and escalation as necessary to other internal groups.
• Assist in achieving day’s receivables targets agreed by the business as part of the working capital process.  Manage customers directly (as required), i.e. receiving and allocating payments and reconciling accounts.
• Work with IT to make sure all systems support the needs of the AR team.
• Allocate resources and responsibilities across debtors’ team to deliver business results.