At Empact we are on a journey - a journey to do our best and be the best for our people, our clients, our partners, our community and our planet.
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The Main Purpose of the job
The successful applicant will be responsible for managing all subordinate staff on the integrated services in accordance with sector strategy, contract specifications and statutory regulations. This will include providing operational support, oversee client services, training, audits, and industrial relations related issues in the designated areas. Managing operational costs.
Education and Experience required:
- Grade 12
- Minimum 5 Years’ experience in cleaning and Health Care is compulsory
- A valid driver’s license
- Experience in highly commercial and sensitive markets is compulsory
- Project Management experience in cleaning would be an advantage
Knowledge and Skills:
- Knowledge of the relevant cleaning, hygiene, and pest sector
- Knowledge of South African and industry-specific laws
- Knowledge of MS Office; specifically excel and word
- Proactive
- Professional
- Customer service skills
- Management skills
- Communication skills
- Ability to balance the budget and save on soft costs
- Ability to draft and extract reports
- Attention to detail
Competencies required:
- Problem solving & decision making, Customer Relationship Building, Communication, Team Leadership, Financial & Business acumen, Assertiveness; Negotiation; Analytical Thinking; Tolerance for Stress; Resilience.
Key areas of responsibility:
- Employee Management
- Manage all subordinates in accordance with sector strategy, contract specification, and statutory regulations
- Ensure that all subordinates adhere to working standards as per the respective service level agreement and Business Standards
- Ensure that company image and reputation is upheld, and employees adhere to uniform regulations
- Arrange counselling and effect wellness campaigns within each site
- Monitor and verify employee time schedules as per shift agreements
- Employees leave management
- Regularly communicate changes and general information to all employees per site
- Industrial Relations Support
- Maintain discipline by using the company’s disciplinary code and procedure, as well as attending to grievances.
- Preparation of contingency plan for strikes and stay away.
- Appraising staff by way of verbal direction and performance appraisal for supervisory level and above.
- Adherence to company policy and procedure
- Manage Union relationships
- Recruitment
- Efficiently source temporary employees in accordance with labour legislation and internal process and policy
- Ensure that employee head count on site is in line with the agreed head count costing
- Approval process to be followed when hiring new staff
- To ensure that staff members sign their engagement contract before they start work on site
- To ensure that all onboarding forms are submitted to payroll on time
- Systems and Process
- Ensure that PRP hours are approved on time
- Adhere to on time salary payments
- Site management
- Ensure that correct resources and employees are transported to site
- To carry out regular inspections
- To be responsible for the prompt attention to the communications book procedure.
- To attend certain regular meeting with clients, where minutes need to be taken.
- All problems to receive prompt action
- Usage of the AM tool for each site
- Audits and inspections
- Site inspections on regular basis
- Maintain overall client expenses on site
- Business development
- Work with Contract managers to upsell clients
- Build and maintain client relationships
- Have an in-depth knowledge of business products and value proposition
- Training & development
- Annual training for staff
- On the job training
- Statutory training for the staff
- Learnerships
- Talent and Incubation nuclease
- Health & Safety
- Hazard Identification and Risk Assessments are completed
- Equipment is in good working order.
- Uniforms are sufficient and in good condition.
- Personal Protective Equipment is supplied as per site and scope hazards identified.
- Toolbox talks are done twice a week by the Contract Manager.
- Current Safety Data Sheets are available on chemicals used on site.
- Staff medicals where necessary are available.
- Waste Management Procedures
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The incumbent will be responsible for making and serving beverages such as coffee, tea, and specialty beverages. They will be required to take customer orders and payments.
Education and Experience:
- Matric essential (Grade 12)
- Food and Beverage certificate is an advantage
- Minimum of 6months -1 year working experience
Knowledge, Skills, and Competencies:
- Knowledge about local coffee preferences
- Pleasant customer service
- Good Communication skills
- Team player
- Ability to work under pressure
- Sales Ability
Key Areas of Responsibilities:
- Preparing and serving hot and cold drinks such as coffee, tea, artisan, and speciality beverages.
- Describing menu items and suggesting products to customers
- Servicing customers and taking orders
- Ordering, receiving, and distributing stock supplies
- Receiving and processing customer payments
- Cleaning and sanitising work areas, utensils, and equipment
- Cleaning service and seating areas
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The main purpose of the job:
The successful candidate will perform cashiering duties, restock all beverages, general supplies and also perform general food service duties.
Education and experience required:
- Matric is essential
- Minimum of 1-year experience in the same role is essential
- Experience in a food service operation would be an advantage
Knowledge, Skills, and Competencies required:
- Ability to handle cash
- Passionate about delivering a world class service to our clients and customers
- Interpersonal and communication skills
Key areas of responsibilities:
- Cashiering duties
- Restock all beverages and general supplies
- Perform general food service duties
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Job Description
We have an exciting opportunity for a diligent, proactive Health and Safety professional to join our team. This individual will be responsible for overseeing the adherence to HSE policies and procedures at Empact-managed sites as well as conducting site inspections and compiling incident reports. Due to the nature of the role, we are looking for someone who is highly engaged and can communicate effectively with people at every level of the organisation. Previous experience in a food production environment is essential.
Minimum requirements
Qualifications and Experience:
- B-Tech / National Diploma Environmental Health
- National Diploma Food Technology or Food Science with supplementary safety, environmental, health or risk management training NEBOSH.
- Minimum of 5 years Industry experience –in food production / food manufacturing / auditing of food safety management systems
Requirements:
- Be able to work with a variety of different people and across all levels of the organisation.
- Be able to handle heavy workload.
- Working within a multi-disciplinary team to achieve the overall HSE and risk management objectives of the organization.
- Handle challenging situations and customers (internal and external).
- Own Care, Driver's License and Willing to Travel to units in remote locations.
Job description
- Develop, implement and monitor HSE policies, procedures and reporting throughout the business.
- Develop, review, and update the Integrated Risk Management System and documentation.
- Conduct pre-mobilization risk assessments on new sites and work with the sales and operations teams to identify risk factors and suggest mitigation measures.
- Conduct scheduled food unit audits.
- Compile reports of all site visits and audits, classifying and detailing non-conformances and suggesting corrective action (where appropriate).
- Actively contribute to the development of training material content.
- Conducts on-site HSE training of unit managers, catering managers and regional managers, as and when required by the business.
- Work closely with the Incident Management Controller on the reporting and classification of incidents.
- Investigate and verify incident classifications and verify the incident log on a monthly basis and ensure the close out of all incidents following a robust investigative process.
- Assist the operations team in conducting Root Cause Analysis (RCA), and follow up to ensure that corrective actions are implemented. Make policy recommendations to the business following on from incidents and near misses.
- Assist the units in updating and maintaining their Certificate of Food Premise Acceptability (COFPA) and other legal requirements.
- Keep up to date with changes in current legislation and inform the business accordingly.
- Act as liaison with all related governmental bodies and regulating agencies.
- Maintain updated electronic copies of the various acts and regulations.
- Liaise with the local Environmental Health Practioners (EHP), Department of Health officials, fire department etc.
- Prepare, submit and present reports, statistics and trend analysis related to HSE performance.
- Attend regular meetings with regional managers where you will provide feedback to the business in terms of HSE compliance and opportunities to improve.
- Plan properly for all travel and control all expenses in line with the HSE budget requirements.
- Adhere to the company Business Code of Ethics and rules of confidentiality.
- Be professional in all communication channels and keep your colleagues and units informed of any developments or changes relevant to their daily duties.
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Job Description
The successful applicant will be responsible for the preparation of food for daily kitchen production in order to provide quality food service.
Education and Experience required:
- Minimum of 2 years’ experience as a Cook in a contract catering environment is essential
- Customer Service experience is essential
- Matric is essential
- Professional Cookery certificate will be an advantage
- Experience in a Hotel environment will be an advantage.
Knowledge, Skills and Competencies:
- Knowledge of and compliance with food safety standards.
- Customer service and communications skills
- Contribute to effective teamwork
Key areas of responsibility:
- Preparation of food for daily kitchen production
- Provide quality food service
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Purpose of the role:
To develop and plan menus, establish recipes and food purchase specifications, coordinate, execute, supervise and evaluate all the food production activities of a fast-paced operation. The Chef will assist in the management of strategic and day-to-day operations.
Education and Experience:
- Relevant Tertiary qualification in hospitality or the relevant experience in the industry
- Knowledge of the catering environment ranging from fine dining to restaurant dining
- Knowledge of South African and industry-specific law
- Strong financial acumen, proven budgetary and food control practices
Key Areas of Responsibility:
- To develop and plan menus
- Establish recipes and food purchase specifications
- Coordinate, execute, supervise and evaluate all food production activities of a fast-paced operation
- Assist in the management of the strategic and day to day operations of the operation
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The Main Purpose of the job
We are currently looking for an experience Store Manager to join our team, the successful candidate will administer and control stock, liaise directly with the supplier and staff as well as supervise the store associate.
Education and Experience required:
- 2 Years’ Experience working in a logistics environment
- Matric or Logistics qualification
- Experience working in a hospitality environment would be preferred but not essential as training will be provided
- Worksmart and SAFRON experience will be an advantage
- Supervisory experience would be an advantage
Knowledge, Skills and Competencies:
- Computer literacy
- Ability to work with numbers and calculations
- Planning and organization skills
- Time management skills
- Communication skills
- Ability to work autonomously and under pressure
- Ability to delegate
Key areas of responsibility:
- Administer and control stock
- Communicate directly with the supplier and staff
- Supervise store associate
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The main purpose of the role
The Executive Chef is responsible for overseeing, planning, and managing food preparation in the commercial kitchen(s). They are the Key Leaders of the operations. The skills that the individuals perform include a range of duties including planning menus, training new staff, and recording inventory.
The Executive Chef is responsible for planning and directing food preparation in kitchens in collaboration with the Sous Chefs and Team. This involves a large degree of managing other kitchen staff, as well as keeping an eye out for problems that arise in the kitchen and seizing control of a situation at a moment’s notice. Proactive Management is the Key.
Required minimum education and work experience.
- Matric qualification is preferable.
- 5-10 years of proven experience as Executive Chef
- Desirable overseeing more than one outlet,
- Degree in Culinary science or related certificate/ diploma
- Staff Compliment of over 50 to 100 employees.
Other requirements:
- Own Car and Drivers Licence Essential
Key Performance Areas
Management of Food Preparation and Presentation
- Directing food preparation in collaboration with the team and management.
- Taking responsibility for more technical elements of cuisine.
- Provides quality plates and meals, including in both design and taste.
- Responsible for the smooth running of both kitchen departments.
- Developing unique and appropriate menus with new or existing creations ensuring a variety and quality of the servings
- Timeous production of quality food at an optimal cost under hygienic conditions
- Assisting and directing kitchen staff in meal preparation, creation, plating, and delivery
- Ensuring proper portion control is always managed.
- Supervising all food preparation daily
Management of Kitchen
- Leadership of the Kitchens
- Managing the kitchen staff, schedule management, and handling disciplinary and HR issues.
- Being the voice of the kitchen when communicating with servers
- Maintaining the kitchen and all surrounding areas in conditions that meet the company standards and health regulations
- Ensure kitchen equipment is maintained and functioning at all times
- Ensure staff have required utensils
- Ensure all kitchen staff is wearing the correct uniform at all times
Inventory and Costing Management
- Identify ways to reduce spoilage/waste of infrequently used items.
- Assists with menu planning, inventory, and management of supplies.
- Monitoring inventory and only purchasing supplies and food from approved suppliers together with the office administrator and head chef
- Ensure stock levels are sufficient and new stock is ordered timeously following company procedure and providing relevant reports thereof.
- Daily Tiebacks conducted and signed off.
- Must have Knowledge and understanding of Budget Management
Leadership
- Have Leadership skills that will allow operations to run in case of absence.
- Ensure respectful communications with customers and suppliers when handling queries.
- Ensure good relationships and teamwork is maintained with staff and aid resolve queries.
- Ensure good relationships exist with suppliers, customers, intercompany departments, and related parties.
- The Head Chef leads a team of chefs in cooking and preparing meals, including checking food quality and overseeing cooking techniques.
Human Capital Management
- Conduct bi-annual performance reviews with staff members under your supervision
- Ensure staff morale is maintained and improved over time
- Identify, support, and raise staff training needs
- Execute staff disciplinary processes as per Company policy
- Determine required staff complement per shift to meet the demands of the business together with the admin department.
Occupational Health and Safety
- Responsible to enforce the Company’s OH&S policies and procedures daily.
- Experience in the ISO22000 management of a Kitchen
- Ensure staff is trained in all OH&S aspects and adheres to the requirements.
- Identify risk areas to ensure all OH&S regulations are adhered to
- Completing food hygiene documents to comply with the law and writing environmental health reports when necessary.
Reporting Structure
- This role has a matrix reporting structure to the Project Manager, Regional Manager, and General Manager
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Job Description
The successful applicant will be responsible for overseeing smooth operation of kitchen production, maintain consistency in all menu items and assist with monitoring inventory and communicating needs to the catering manager.
Desirable education and experience:
- Matric is essential
- Relevant tertiary qualification in food and beverage services or culinary arts is compulsory
- Minimum 2 Years’ experience of progressive/kitchen management is compulsory
- Must be computer literate
- Experience with stock control, ordering and receiving
- Hospital Catering experience
- Knowledge of Special diets
Knowledge, skills and competencies:
- Knowledge of the catering environment ranging from fine dining to restaurant dining
- Knowledge of South African and industry specific laws
- Management Skills
- Communication Skills
- Computer literate
Key areas of responsibility:
- Oversee smooth operation of kitchen production
- Maintain consistency for all menu items
- Assist with monitoring inventory and communicating needs to the catering manager
- To ensure portion control, preparation and storage methods thereby avoid waste and keep costs down
- Delivering excellent service
- To assist in all food production areas with basic food preparation in accordance with menu cycle requirements
- To assist in completion of relevant paperwork reproduction and wastage sheets, cleaning records, etc
- To help with regular stock takes as and when required
- To maintain temperature records as required and to report any variance
- Analyse and manage effectively all in unit costs
- All food wastage to be recorded and minimised
- Be prepared to assist colleagues in a willing and positive manner including assisting with other duties as required
- Support, train, coach and develop team
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The Main Purpose of the job
The incumbent will be responsible for all aspects regarding stock management, waste management, HSE. Develop a work culture that fosters application competence, service excellence and customer focus and business process knowledge. He/she will ensure client satisfaction, business retention and business profitability whilst upholding the company policies and procedures.
Education and Experience required:
- Matric / Grade 12
- Minimum of 2 years’ experience in a similar role.
- Working experience in cleaning and hygiene or similar environment.
- Experience in data capturing of purchase order and supplier invoices on the SAP system.
- Understanding of stock receiving and issuing.
- Computer literacy with Microsoft Office, particularly Excel experience.
- Stock taking with basic understanding of debtors and creditors.
- Exposure to Industrial Relations is advantageous.
- Customer service experience.
- SAP experience.
- Sound numeric and administration skills.
- Valid driver’s licence and reliable transport.
Knowledge, Skills and Competencies:
- Passionate about delivering a world class service to our clients.
- Fully computer literate
- Proactive approach
- Good numeric and administrative skills
- Planning and organizational skills
- Good interpersonal skills
- Ability to work as a team but also willing to act on their own initiative.
- Acts with honesty and integrity.
- Excellent communication skills
- Multi-lingual advantageous.
- Professionalism
- Co-operative nature.
- Reliable and dependable.
- Deadline driven – willing to work overtime as and when required.
Key areas of responsibility:
- Generating purchase order for both Cleaning and Hygiene divisions accurately.
- Liaise with suppliers on lead time of deliveries.
- Goods receipting of supplier invoices according to company procedures.
- Manage and maintain the ME2L (Open purchase order report)
- Issuing of stock to clients.
- Adhere to all ISO policies and procedures.
- Ensure all Rechargeable revenue is invoiced to the clients on a daily basis.
- To maintain an accurate and up to date filing system.
- Take part in monthly stock take.
- Assist with variance investigations.
- To do monthly cycle counts
- To assist in other dept as and when needed
- To gain full knowledge of stores space in order to assist in all areas
- Accurate issuing of stock to all contracts
- Creditors and debtors queries to be solved and actioned
- Generating intercompany po’s
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We are seeking an experienced and highly motivated individual to join our team as an Accounts Receivable and Billing Supervisor.
The Accounts Receivable and Billing Supervisor will be responsible for overseeing the day-to-day operations of the accounts receivable and billing department Supercare Services Group; and continuously seeking opportunities for improvements in levels of efficiency and effectiveness.
The ideal candidate will have strong leadership skills, attention to detail, and a proven track record of success in accounts receivable and billing management.
Education and Experience Required:
- Bachelor's degree in accounting, finance, or related field
- 5+ years of experience in accounts receivable or billing, with at least 2 years in a supervisory role
- Strong understanding of accounting principles and financial reporting
- Proficiency in Microsoft Excel and accounting software
- Excellent communication and interpersonal skills
- Ability to prioritize and manage multiple tasks simultaneously.
- Detail-oriented and able to work under pressure.
- Experience working in a fast-paced environment.
Key performance areas and Responsibilities:
- Supervise a team of accounts receivable and billing specialists, providing guidance and support as needed.
- Ensure accurate and timely processing of invoices and billing statements.
- Monitor accounts receivable aging reports and follow up on past due accounts.
- Reconcile accounts receivable to ensure accuracy and completeness.
- Work closely with other departments to resolve billing discrepancies and disputes.
- Develop and implement policies and procedures to improve efficiency and accuracy of the accounts receivable and billing process.
- Prepare monthly financial reports related to accounts receivable and billing activities.
- Assist with month-end and year-end closing processes as needed.
- Management of the following accounts receivable process:
- Maintain AR ledger and apply cash received,
- Manage and process collections,
- Manage customer requests and enquiries,
- Manage debtors’ days and 60 days+ Targets.
- Reports are completed and emailed within deadlines:
- Debtors aging on SAP complete with up to date, commentary sent to GM’s weekly on a Tuesday with a view of presenting to the Supercare Management team.
- Review and sign-off of all customer reconciliations performed by the team as and when required.
- Management of the Billing division including the following processes:
- Bill Customers (VI’s, J’s and credit notes are processed correctly)
- Ensure blocked billing is released.
- Reports are completed and emailed within deadlines:
- Blocked Billing sent out on the 20th ahead of bill run, and again on the 25th post bill run.
- All Active file 100% BILLED by close off on the 2nd working day of the month.
- Confirmation through Qliksense Sales module that all non-recurring revenue is 100% billed by the 2nd working day of the month.
- New Business/Lost Business/Price Increase/Net credit note reporting completed on a weekly basis (Fridays).
- Provide functional expertise to the team by providing direction and guidance to completing duties and resolving problematic client requests/accounts.
- Ensure that the team are responsive to incoming calls/emails, issue documentation, resolution, and escalation as necessary to other internal groups.
- Assist in achieving day’s receivables targets agreed by the business as part of the working capital process. Manage customers directly (as required), i.e. receiving and allocating payments and reconciling accounts.
- Work with IT to make sure all systems support the needs of the AR team.
- Allocate resources and responsibilities across debtors’ team to deliver business results.
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The Main Purpose of the job
The successful applicant will be responsible for managing all subordinate staff on the integrated services in accordance with sector strategy, contract specifications and statutory regulations. This will include providing operational support, oversee client services, training, audits, and industrial relations related issues in the designated areas. Managing operational costs
Education and Experience required:
- Grade 12
- Minimum 5 Years’ experience in cleaning and Health Care is compulsory
- A valid driver’s license
- Experience in highly commercial and sensitive markets is compulsory
- Project Management experience in cleaning would be an advantage
Knowledge and Skills:
- Knowledge of the relevant cleaning, hygiene, and pest sector
- Knowledge of South African and industry-specific laws
- Knowledge of MS Office; specifically excel and word
- Proactive
- Professional
- Customer service skills
- Management skills
- Communication skills
- Ability to balance the budget and save on soft costs
- Ability to draft and extract reports
- Attention to detail
Competencies required:
- Problem solving & decision making, Customer Relationship Building, Communication, Team Leadership, Financial & Business acumen, Assertiveness; Negotiation; Analytical Thinking; Tolerance for Stress; Resilience.
Key areas of responsibility:
- Employee Management
- Manage all subordinates in accordance with sector strategy, contract specification, and statutory regulations
- Ensure that all subordinates adhere to working standards as per the respective service level agreement and Business Standards
- Ensure that company image and reputation is upheld, and employees adhere to uniform regulations
- Arrange counselling and effect wellness campaigns within each site
- Monitor and verify employee time schedules as per shift agreements
- Employees leave management
- Regularly communicate changes and general information to all employees per site
- Industrial Relations Support
- Maintain discipline by using the company’s disciplinary code and procedure, as well as attending to grievances.
- Preparation of contingency plan for strikes and stay away.
- Appraising staff by way of verbal direction and performance appraisal for supervisory level and above.
- Adherence to company policy and procedure
- Manage Union relationships
- Recruitment
- Efficiently source temporary employees in accordance with labour legislation and internal process and policy
- Ensure that employee head count on site is in line with the agreed head count costing
- Approval process to be followed when hiring new staff
- To ensure that staff members sign their engagement contract before they start work on site
- To ensure that all onboarding forms are submitted to payroll on time
- Systems and Process
- Ensure that PRP hours are approved on time
- Adhere to on time salary payments
- Site management
- Ensure that correct resources and employees are transported to site
- To carry out regular inspections
- To be responsible for the prompt attention to the communications book procedure.
- To attend certain regular meeting with clients, where minutes need to be taken.
- All problems to receive prompt action
- Usage of the AM tool for each site
- Audits and inspections
- Site inspections on regular basis
- Maintain overall client expenses on site
- Business development
- Work with Contract managers to upsell clients
- Build and maintain client relationships
- Have an in-depth knowledge of business products and value proposition
- Training & development
- Annual training for staff
- On the job training
- Statutory training for the staff
- Learnerships
- Talent and Incubation nuclease
- Health & Safety
- Hazard Identification and Risk Assessments are completed
- Equipment is in good working order.
- Uniforms are sufficient and in good condition.
- Personal Protective Equipment is supplied as per site and scope hazards identified.
- Toolbox talks are done twice a week by the Contract Manager.
- Current Safety Data Sheets are available on chemicals used on site.
- Staff medicals where necessary are available.
- Waste Management Procedures are followed on site
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Main Purpose of the job
The Successful applicant will be responsible for all food service-related activities which include managing daily operations of the kitchen area, implementation of the production process, managing food/labour costs and an overall understanding of HACCP.
Desirable Education and experience:
- Relevant tertiary qualification in food and beverage services or culinary arts is compulsory.
- Minimum 3 Years of experience of progressive/kitchen management is compulsory.
- Experience working within budget guidelines to deliver results is compulsory.
- High Volume, complex food service operations experience is highly desirable.
Knowledge, Skills, and Competencies:
- Knowledge of the catering environment ranging from fine dining to restaurant dining.
- Knowledge of South African and industry-specific laws.
- Customer Service Skills.
- Management Skills.
- Communication Skills.
- Exceptional Functions Skills.
- Ability to balance the budget and save on soft costs.
- Computer literate.
Key areas of responsibility:
- Managing daily operations of the assigned unit.
- Implementation of the production process.
- Managing food/labour costs
- Overall understanding of HACCP.
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We are seeking a highly skilled and experienced Catering Manager to oversee and manage all aspects of our catering operations. The ideal candidate will have a passion for food and customer service, as well as strong leadership and organizational skills. The Catering Manager will be responsible for planning and executing events, managing staff, and ensuring the highest level of customer satisfaction plus the overall understanding of HACCP.
Desirable Education and experience:
- Relevant tertiary qualification in food and beverage services or culinary arts is compulsory.
- Minimum 3 Years of experience of progressive/kitchen management is compulsory.
- Experience working within budget guidelines to deliver results is compulsory.
- High Volume, complex food service operations experience is highly desirable.
Key areas of responsibility:
- Managing daily operations of the assigned unit.
- Implementation of the production process.
- Managing food/labour costs
- Overall understanding of HACCP.
Knowledge, Skills, and Competencies:
- Knowledge of the catering environment ranging from fine dining to restaurant dining.
- Knowledge of South African and industry-specific laws.
- Plan, organize, and oversee catering events from start to finish.
- Develop and maintain relationships with clients, vendors, and other stakeholders.
- Hire, train, and manage catering staff, including chefs, servers, and other support staff.
- Create and adapt menu options based on client needs and preferences.
- Ensure that all health, safety, and sanitation standards are met.
- Monitor and manage food and labor costs to meet budgetary goal.
- Develop and implement marketing strategies to promote catering services.
- Handle customer inquiries, feedback, and complaints in a professional and timely manner.
- Stay up to date on industry trends and adjust operations accordingly.
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Supercare is always looking for Sales Executive who will be responsible for sales within the Cleaning, Hygiene & Pest Control service lines, while ensuring consistent, profitable grow the in sales revenues
Knowledge, skills and competencies required:
- MS Office – Excel and PowerPoint intermediate level compulsory
- Tech savvy
- Cold calling and telemarketing
- Proven sales track record on sales targets achieved
- Excellent communication and presentation skills (written and verbal)
- Good interpersonal skills
- Demonstrate a high degree of honesty, integrity, diligence, charisma, innovation and customer-service attitude
- Ability to interact with clients at all levels
- Assertive with professional etiquette
- Trustworthy
- Attention to detail
- Ability to network and build relationships with ease
- Be able to gather information and correctly translate into solutions
- Strong sales closing ability
- Ability to easily work with mathematical calculations
- Presentable and professional
- Perseverance throughout the sales process
- Strong time-management
- Deadline driven
- Goal Orientated
- Required to travel long distances from time to time and required to stay overnight from time to time
- Demonstrates a drive to succeed and can work independently to build a pipeline of potential business in order to grow company revenue
- Plan and prioritize business opportunities
- Demonstrates ability in problem solving and negotiation with special emphasis on closing the sale
Key areas of responsibility:
- Source new business
- Conduct client needs analysis and prepare custom solution proposals
- Work with a defined sales quota and focus on initiating relationships with multi-level decision-makers through phone, marketing, e-mail / direct mail campaigns, in-person contacts / cold calling, networking, and presentations
- Accurately and efficiently prepare costings for new business with maximum margins
- Ensure contracts are correctly signed and filed for new business
- Plan, set budgets and targets
- Prepare realistic and opportune quotes and present to potential clients
- Prepare best in class proposals which clearly set out terms and conditions, service offering, and which honestly displays the organization’s service offerings per each contract/ tender
- Research and build intelligence on prospective customers within your target profile
- Develop, build and maintain strong relationships with potential customers
- Work closely with the Key Accounts Executives on Key account clients
- Work with all internal stakeholders to develop innovative and creative solutions which aid in identifying new business and increasing existing business
- Ensure that all monthly targets are met on all service lines
- Adhere to document and commission submission timelines as well as company policies and procedures
- Sustain sales activity
- Accurately manage appointments and sales diary
- Build achievable sales pipeline
- Update the Online Portal with accurate information and quotes
- Keep abreast of changes in technology, sector legislation and respective industries within your portfolio
- Be an active participant in sales meetings and idea workshops
- Attend client events maintain relationships and create further liaisons
- Build and sustain an effective working relationship between sales and operations
- Handle all sales queries in a professional and timeous manner
- Weigh opportunity costs of potential business by altering costings and customizing proposals to provide great alternatives to meet client expectations
- Effectively manage section 197 agreements and work with all stakeholders for consensus before signoff
- Formally introduce operations staff to new clients before commencement of any contract
- Ensure operational staff receives the correct documentation to commence work
- Provide onsite assistance on start of contract and where necessary
- Ensure that a sufficient hand over is done at the beginning of a new contract or an additional service contract
- Follow-up with operations to ensure that contract is functioning in accordance with the service level agreement
- Prepare and present on sales reports
- Assist with training of new sales employees
- Survey prospective client’s premises prior to compiling quotation
- Able to handle a number of different assignments at the same time
- Co-ordinate tenders between the necessary key role-players to ensure deadlines are met
- Maintain relationships and co-ordination between all internal and external stakeholders
- Provide effective and professional after sales service to clients
Education and Experience required:
- Minimum of 3 years’ experience in a service industry
- Experience in selling soft services /similar services
- Experience in solution selling
- Tertiary qualification (preferred)
- Valid SA driver’s license and own vehicle
- No less than 2 years driving experience
Method of Application
Use the link(s) below to apply on company website.
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