Accounts Receivable and Billing Supervisor at Empact Group

Education and Experience Required:

• Bachelor's degree in accounting, finance, or related field
• 5+ years of experience in accounts receivable or billing, with at least 2 years in a supervisory role
• Strong understanding of accounting principles and financial reporting
• Proficiency in Microsoft Excel and accounting software
• Excellent communication and interpersonal skills
• Ability to prioritize and manage multiple tasks simultaneously.
• Detail-oriented and able to work under pressure.
• Experience working in a fast-paced environment.

Key performance areas and Responsibilities:

• Supervise a team of accounts receivable and billing specialists, providing guidance and support as needed.
• Ensure accurate and timely processing of invoices and billing statements.
• Monitor accounts receivable aging reports and follow up on past due accounts.
• Reconcile accounts receivable to ensure accuracy and completeness.
• Work closely with other departments to resolve billing discrepancies and disputes.
• Develop and implement policies and procedures to improve efficiency and accuracy of the accounts receivable and billing process.
• Prepare monthly financial reports related to accounts receivable and billing activities.
• Assist with month-end and year-end closing processes as needed.

Management of the following accounts receivable process:

• Maintain AR ledger and apply cash received,
• Manage and process collections,
• Manage customer requests and enquiries,
• Manage debtors’ days and 60 days+ Targets.
• Reports are completed and emailed within deadlines:
• Debtors aging on SAP complete with up to date, commentary sent to GM’s weekly on a Tuesday with a view of presenting to the Supercare Management team.
• Review and sign-off of all customer reconciliations performed by the team as and when required.

Management of the Billing division including the following processes:

• Bill Customers (VI’s, J’s and credit notes are processed correctly)
• Ensure blocked billing is released.
• Reports are completed and emailed within deadlines:
• Blocked Billing sent out on the 20th ahead of bill run, and again on the 25th post bill run.
• All Active file 100% BILLED by close off on the 2nd working day of the month.
• Confirmation through Qliksense Sales module that all non-recurring revenue is 100% billed by the 2nd working day of the month.
• New Business/Lost Business/Price Increase/Net credit note reporting completed on a weekly basis (Fridays).
• Provide functional expertise to the team by providing direction and guidance to completing duties and resolving problematic client requests/accounts.
• Ensure that the team are responsive to incoming calls/emails, issue documentation, resolution, and escalation as necessary to other internal groups.
• Assist in achieving day’s receivables targets agreed by the business as part of the working capital process.  Manage customers directly (as required), i.e. receiving and allocating payments and reconciling accounts.
• Work with IT to make sure all systems support the needs of the AR team.
• Allocate resources and responsibilities across debtors’ team to deliver business results.