Accounts Receivable Controller at CBRE Excellerate

Main purpose/objective of the position:

• Compile and provide accurate recovery information that is used for invoicing to the clients’ tenants. Ensure accurate recovery information and control of debtor accounts.
• Coordinates the collection of clients’ rentals to ensure healthy cash flow and control of all customer accounts.
• Manage and maintain good, long-term customer and client relationships.

Operational Deliverables:

• Proactive management and delivery of services to the client including the full suite of services for collection of debtors.
• Collaboration with the corporate accounting, property and utilities income/receivables teams as well as lease and transaction management to deliver a seamless and cohesive client approach.
• Develop, implement, and maintain systems, policies, and procedures related to the debtor’s department to ensure higher performance while adhering to companies’ guidelines.
• Ensure that operational criteria are executed within the area of control.
• Update receivables by monitoring and coordinating all processes.
• Monitor the general ledger and implement corrective steps by identifying significant variances.
• Accurate capturing of readings and/or municipal accounts as per requirement and availability of the information.
• Source the required information from various entities to ensure capturing can be done.
• Reconciliation of under- and overcharges on accounts and resolution thereof.
• Proactively follow up on all rental collections and resolving outstanding payments.
• Resolving internal and external queries.
• Daily allocation of payments and clearing of invoices as per the customers’ remittance advices received.
• Liaising with the Leasing department to resolve and billing queries that potentially impacts collections.
• Actively maintain a reminder system to ensure finalisation of all matters pertaining to queries and collections.

Decision-making authority:

• Works within the broad framework of existing policies and guidelines, as amended from time to time.
• Required to work strictly within prescribed rules, routines & standards.

Experience and Education:

• Minimum of Grade 12 with Accountancy as a subject or equivalent qualification/training.
• Association Accounting Technicians with 3 – 5 years relevant experience.

PC and Functional Skills required:

• Typing, Computer literacy: (Advanced MS Office, MS Word, MS Excel, PowerPoint, Contract Creation & Procurement system, SAP).
• Analytical/sound numeracy skills.
• Interpretation of legal contracts.
• Detailed knowledge of all financial policies, procedures, and processes.
• Contract Management.
• Rent Collection.
• Debt Collectors Act 1998.

Competencies required:

• Communication (both verbal and written).
• Customer/Client Focused.
• Attention to detail.
• Planning and Organising.
• Problem-solving.
• Able to handle high-pressure environments.
• Initiative.
• Networking and Influencing Skills.
• Negotiation Skills.
• Teamwork and co-operation.

Major drivers of work volume:

• Number of customers and profile of portfolio.

Interface/relationships with:

• Internal: IT, Finance Manager, Accounts Receivable and Recovery Administrators; Leasing team.
• External: Tenants, Clients.