Open Jobs at CBRE Excellerate

Main purpose/objective of the position:

• Compile and provide accurate recovery information that is used for invoicing to the clients’ tenants. Ensure accurate recovery information and control of debtor accounts.
• Coordinates the collection of clients’ rentals to ensure healthy cash flow and control of all customer accounts.
• Manage and maintain good, long-term customer and client relationships.

Operational Deliverables:

• Proactive management and delivery of services to the client including the full suite of services for collection of debtors.
• Collaboration with the corporate accounting, property and utilities income/receivables teams as well as lease and transaction management to deliver a seamless and cohesive client approach.
• Develop, implement, and maintain systems, policies, and procedures related to the debtor’s department to ensure higher performance while adhering to companies’ guidelines.
• Ensure that operational criteria are executed within the area of control.
• Update receivables by monitoring and coordinating all processes.
• Monitor the general ledger and implement corrective steps by identifying significant variances.
• Accurate capturing of readings and/or municipal accounts as per requirement and availability of the information.
• Source the required information from various entities to ensure capturing can be done.
• Reconciliation of under- and overcharges on accounts and resolution thereof.
• Proactively follow up on all rental collections and resolving outstanding payments.
• Resolving internal and external queries.
• Daily allocation of payments and clearing of invoices as per the customers’ remittance advices received.
• Liaising with the Leasing department to resolve and billing queries that potentially impacts collections.
• Actively maintain a reminder system to ensure finalisation of all matters pertaining to queries and collections.

Decision-making authority:

• Works within the broad framework of existing policies and guidelines, as amended from time to time.
• Required to work strictly within prescribed rules, routines & standards.

Experience and Education:

• Minimum of Grade 12 with Accountancy as a subject or equivalent qualification/training.
• Association Accounting Technicians with 3 – 5 years relevant experience.

PC and Functional Skills required:

• Typing, Computer literacy: (Advanced MS Office, MS Word, MS Excel, PowerPoint, Contract Creation & Procurement system, SAP).
• Analytical/sound numeracy skills.
• Interpretation of legal contracts.
• Detailed knowledge of all financial policies, procedures, and processes.
• Contract Management.
• Rent Collection.
• Debt Collectors Act 1998.

Competencies required:

• Communication (both verbal and written).
• Customer/Client Focused.
• Attention to detail.
• Planning and Organising.
• Problem-solving.
• Able to handle high-pressure environments.
• Initiative.
• Networking and Influencing Skills.
• Negotiation Skills.
• Teamwork and co-operation.

Major drivers of work volume:

• Number of customers and profile of portfolio.

Interface/relationships with:

• Internal: IT, Finance Manager, Accounts Receivable and Recovery Administrators; Leasing team.
• External: Tenants, Clients.

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About the role

• As a File Store Assistant at one of our client sites, you will be responsible for executing all electronic imaging process activities to ensure accurate, efficient, and secure management of documents and records.
• Your role is crucial in maintaining the integrity and accessibility of electronic files, supporting the operational needs of the Client Contract, and enhancing the efficiency of our facilities management services.

What you will bring

• 1 – 2 years’ experience in electronic imaging processes.
• 6-12 months experience in file store activities
• Working technical knowledge of electronic imaging processes using EIP machines.
• Computer literacy (JHH- IA Compatible Scan and Index modules; INPUT ACCELL software.
• Working knowledge of document management processes and systems.
• Familiarity with Safety, Health, Environmental, and Quality (SHEQ) Management Systems, with a commitment to following established policies and procedures.
• Ability to work well within a team, supporting and coordinating with colleagues to ensure smooth and efficient document processing.
• Experience in handling sensitive information with discretion and maintaining confidentiality throughout the document management process.
• Computer literacy (JHH- IA Compatible Scan and Index modules; INPUT ACCELL software.
• Working knowledge of document management processes and systems.
• Familiarity with Safety, Health, Environmental, and Quality (SHEQ) Management Systems, with a commitment to following established policies and procedures.
• Ability to work well within a team, supporting and coordinating with colleagues to ensure smooth and efficient document processing.
• Experience in handling sensitive information with discretion and maintaining confidentiality throughout the document management process.

What you will be doing

You will be responsible for the following:

Document preparation

• Verify the accuracy of policy numbers and documents designated for scanning.
• Sort and identify documents that need to be scanned versus those that should be excluded.
• Correctly insert patch pages to ensure proper document alignment and tracking.

Scanning Documents:

• Operate scanning machines following established guidelines to ensure high-quality digitization of documents.
• Coordinate with the preparation team to prioritize scanning tasks based on service level agreements (SLAs).
• Process and scan documents as directed by team members, maintaining accuracy and efficiency.

Document Indexing:

• Index documents promptly as they are received from scanning queues, ensuring accurate digital categorization.
• Accurately identify and label documents both manually and electronically to facilitate easy retrieval and management.

Compliance and Safety:

• Adhere to the Safety, Health, Environmental, and Quality (SHEQ) Management System’s policies and procedures relevant to your role.
• Perform any reasonable tasks requested by management to support team operations and ensure smooth workflow.

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Main purpose / objective of the position:

• Manage the successful delivery of an integrated Facilities Management solution to the client in line with the Service Level Agreement (SLA).
• Oversee activities of service and maintenance contractors and staff, execution of building related activities as predetermined by the General Manager/Key Account Manager.
• Establish and maintain mutually beneficial relationships with tenants and service contractors; assist to co-ordinate repairs, revamps, and tenant installations; carry out inspections and general building maintenance.

Decision making authority: This position has the ability to:

• Decisions are based on knowledge of theory and systems. Required to choose from a limited array of routines or rules at his/her disposal. Works within specific prescribed policies and guidelines which includes:
  • Procure building services
  • Issues order for maintenance work
  • Recommendation for the termination of service contracts
  • Decision making in emergency situations
  • Compliance of facilities to OHSA & other statutory requirements
  • Approval of standard services rendered

Experience / Education:

Required:

• Built Environment/Building Science/Project Management/Construction Management or similar technical tertiary qualification.
• Two years practical experience in the facilities management industry.
• Or Minimum Grade 12 with extensive experience in Electrical, Mechanical or Construction background and technical skills.

Preferred:

• Experience within the Facilities Management field is preferable
• Built Environment or similar technical tertiary qualification

Skills required:

• Quality/standards awareness and implementation
• Basic contract management
• Planning, Co-ordination and Organizing
• Budgeting and Financial Management
• IT Literacy – MS Office, MS Excel / MDA / SAP
• Networking
• Driver’s license.
• Strong people management skills and experience
• Excellent written and verbal communication skills

Interface / relationships with:

• Internal: Procurement, various on-site departments, Technical Team, Senior Management
• External: Contractors, Landlord, Tenants

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Experience / Education:                                                                                                      

• Grade 12 with technical subjects.
• HVAC background.
• Minimum 2 years experience.
• Trade tested would be advantageous.
• Basic electrical knowledge.
• Valid Drivers License.
• Must be able to work on split units, cassette units, ducted systems, VRV systems, Packaged systems, etc.

Skills required:                                                                                   

• Decommissioning of old systems.
• Installation and commissioning of new systems.
• Performing routine maintenance.
• Fault finding and troubleshooting.
• Performing repairs.
• Conducting assessments and providing accurate reports.
• Liaise with clients.
• Complete daily admin e.g., Job Cards, Supplier Invoices, Delivery Notes, Reports.
• Manage supplier quotations.
• Attend to related site call outs timeously.
• Manage day to day call outs.
• Track and complete all call outs/ad-hoc repairs/PPM.
• Give constant feedback to the Operations Manager, Administrator and Client.
• Daily/Weekly/Monthly checks to be conducted as per agreed SLA.
• Standby duties.