Operations Manager at CBRE Excellerate

Main purpose / objective of the position:

• Manage the successful delivery of an integrated Facilities Management solution to the client in line with the Service Level Agreement (SLA).
• Oversee activities of service and maintenance contractors and staff, execution of building related activities as predetermined by the General Manager/Key Account Manager.
• Establish and maintain mutually beneficial relationships with tenants and service contractors; assist to co-ordinate repairs, revamps, and tenant installations; carry out inspections and general building maintenance.

Decision making authority: This position has the ability to:

• Decisions are based on knowledge of theory and systems. Required to choose from a limited array of routines or rules at his/her disposal. Works within specific prescribed policies and guidelines which includes:
  • Procure building services
  • Issues order for maintenance work
  • Recommendation for the termination of service contracts
  • Decision making in emergency situations
  • Compliance of facilities to OHSA & other statutory requirements
  • Approval of standard services rendered

Experience / Education:

Required:

• Built Environment/Building Science/Project Management/Construction Management or similar technical tertiary qualification.
• Two years practical experience in the facilities management industry.
• Or Minimum Grade 12 with extensive experience in Electrical, Mechanical or Construction background and technical skills.

Preferred:

• Experience within the Facilities Management field is preferable
• Built Environment or similar technical tertiary qualification

Skills required:

• Quality/standards awareness and implementation
• Basic contract management
• Planning, Co-ordination and Organizing
• Budgeting and Financial Management
• IT Literacy – MS Office, MS Excel / MDA / SAP
• Networking
• Driver’s license.
• Strong people management skills and experience
• Excellent written and verbal communication skills

Interface / relationships with:

• Internal: Procurement, various on-site departments, Technical Team, Senior Management
• External: Contractors, Landlord, Tenants