Since our establishment in 1918, Sanlam has been a prominent part of the South African business landscape. We have always held a long-term view of how business adapts to the demands of the environment in which it operates. Today, in a dynamic world, we see an evolving set of social, economic, political and environmental imperatives that require our skilfu...
Purpose of the Role
- To serve as a senior advisory authority by managing complex intermediary and/or client portfolios, providing thought leadership on advice solutions, influencing distribution strategy at a segment level, and safeguarding long-term client and business outcomes.
Overview of Role Responsibilities (Level 1-13)
Customer Relationship Management / Account Management- Level 6 - Adaptation
- Develop and implement a relationship management plan for existing customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues.
- Collect feedback from identified customers or customer segments to ensure their needs are met, providing themes, summary analyses, and recommendations for changes based on customer input.
Information and Business Advice- Level 6 - Adaptation
- Provide specialist advice on the interpretation and application of policies and procedures, resolving queries and issues and referring very complex or contentious issues to others.
Financial Advice- Level 6 - Adaptation
- Implement the strategy for providing financial advice within an area of limited complexity, taking its distinctive client demographics and needs into account.
Pricing and Terms Negotiation- Level 6 - Adaptation
- Lead and deliver structured pricing and terms projects and procedures. Negotiate within approved boundaries.
Customer Needs Clarification- Level 6 - Adaptation
- Set clear objectives for each sales call or meeting; tailor standard materials to make presentations to decision-makers and influencers within the customer organization; and ask relevant questions to gather information, to evaluate the customer's level of interest, and to identify and respond to areas requiring further information or explanation.
Required Skills
Verbal Communication - Advanced
- Works at an advanced level to express ideas, request actions, formulate plans, and policies by means of clear and effective verbal communications. Typically works independently and provides guidance.
Builds Rapport - Advanced
- Works at an advanced level to quickly and effectively establish trust within the buying centers in the client's organization. Typically works independently and provides guidance.
Closes Effectively - Fully Competent
- Works with full competence to pre-plan, suggest, and confirm mutually beneficial commitments that are appropriate and clear and that move the sales/client relationship forward. Typically works without supervision and may provide technical guidance.
Initiates Compelling Sales Conversations - Fully Competent
- Works with full competence to propose a mutually agreed-upon agenda to start sales conversations that offer value to the client. Typically works without supervision and may provide technical guidance.
Intermediaries Process - Fully Competent
- Works with full competence to understand the role and responsibilities of the intermediary in relation to both client and product providers. Typically works without supervision and may provide technical guidance.
Maintains the Relationship - Advanced
- Works at an advanced level to cultivate and sustain positive interpersonal connections, fostering trust, collaboration, and effective communication to support enduring professional relationships. Typically works independently and provides guidance.
General Experience
- Experience enables job holder to deal with the majority of situations and to advise others (Minimum 5 years)
Managerial Experience
- Very limited (0 to 3 months)
Education
- Undergraduate Degree / Honours Tertiary Degree
Required Behavioural Competencies
- Communicates Effectively
- Manages Complexity
- Ensures Accountability
- Builds Networks
- Instils Trust
- Customer Focus
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What will you do?
- Processing of incoming correspondence
- Handling of exceptions
- Policy identification
- Refer mail to the correct business areas
What will make you successful in this role?
Qualification:
- Matric/Grade 12
- Post matric qualification from a well-recognised institution will be an advantage.
Knowledge and Experience:
- A minimum of 2 years’ experience in an administrative or call centre role.
- Ability to communicate in English, Afrikaans and (an African Language would be to your advantage).
- Must have working knowledge regarding the use of computers (computer literacy).
Competencies:
- Ability to work effectively under pressure while maintaining quality standards.
- Adaptability to change in a dynamic work environment.
- Customer loyalty building through exceptional service delivery.
- Relationship management – building and maintaining strong professional relationships.
- Strong verbal communication skills for clear and professional interactions.
- Problem identification and resolution with a proactive approach.
- Interpersonal sensitivity to foster collaboration and respect.
- High concern for accuracy and attention to detail in all tasks.
- Teamwork and collaboration to achieve shared goals.
Closing Date: 28 September 2026
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