Acquisition Quality Assurance Assessor at Bayport Financial Services February, 2025

- Acquisition Quality Assurance Assessor at Bayport Financial Services
- View Jobs in Banking / Financial Services / View Jobs at Bayport Financial Services
Posted: Feb 28, 2025

Deadline: Not specified
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Since 2002, we have provided primarily government-employed men and women with credit and access to financial services. In nine developing economies across Africa and Latin America, we offer our customers speed, value, convenience and financial solutions they can trust. Bayport customers use our financial solutions for a variety of reasons: from farming an...
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Acquisition Quality Assurance Assessor
- Job Type Full Time
- Qualification Matric
- Experience 2 years
- Location Gauteng
- City Johannesburg
- Job Field Customer Care
Description
- As an Acquisition Quality Assurance Assessor at Bayport Financial Services, your primary objective is to ensure the highest standards of quality and excellence within the acquisition channel.
- This role plays a critical part in enhancing customer satisfaction, optimizing sales performance, and contributing to the overall success of Bayport's financial products and services. The assessor will monitor and evaluate inbound and outbound calls/activity to assess technical accuracy, customer service performance, compliance to company policies and procedures and identify any training or coaching that may be required.
Requirements

EDUCATION

MINIMUM QUALIFICATIONS
- Grade 12 or NQF level 4 qualification
EXPERIENCE AND KNOWLEDGE

MINIMUM REQUIREMENTS
- 2 years of Call Centre sales experience
- 1-2 years Quality assurance experience
- Valid driver's license
DESIRED REQUIREMENTS
- 2 years working experience in a Call Centre environment
- Assessor, and coaching skills advantageous
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Method of Application

Interested and qualified? Go to Bayport Financial Services on bayportsa.mcidirecthire.com to apply

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