Admin Manager at Shoprite Group of Companies

Purpose of the Job    
The Admin Manager is responsible for managing the outbound (despatch) processes local, national and franchise stores to prevent losses and ensure optimal customer service. This entails conducting various investigations and the implementation and maintenance of administrative functions at various Distribution Centres to identify, resolve and mitigate errors and risks.

Job Objectives    

•  Conduct audits and investigation on outbound DC processes and claims
•  Monitor and analyze administrative processes to limit unnecessary errors and risks
•  Monitor and recommend changes to system processes to prevent risks against loss and theft
•  Investigate and implement new processes to reduce and assist high claiming customers to ensure that we attain satisfactory customer service
•  Act as a custodian for customer service
•  Manage and guide the admin team in claim investigation processes and approvals.

Qualifications    

• Degree in Accounting / related field

Experience    

•  Management of end to end claim processes (Advantageous)

 Managing a team

•  Working in a pressurized environment
•  Experience in working with big data (excel and google sheets)
•  Experience using SAP (Advantageous)

Knowledge and Skills    

•  Communication
•  Report writing

 Working knowledge of Distribution Centre outbound processes and retail store operations