Admin Training Manager at WeBuyCars

Key Responsibilities:

Human Resources Development (HRD):

• Plan, design, and execute HRD interventions tailored to enhance employee skills, knowledge, and performance across all administrative roles.
• Evaluate the effectiveness of HRD interventions through data analysis, identifying areas for improvement and implementing necessary adjustments for continuous enhancement.
• Contribute to the recruitment process by assisting with candidate selection, conducting interviews, assessing qualifications, and providing valuable input to hiring decisions.
• Provide comprehensive support to new employees, facilitating their onboarding process and equipping them with the skills necessary to excel in their roles.
• Compile training manuals and materials to support the delivery of effective training programs.
• Assist with training initiatives in other departments, such as Sales, Buying, and Call center, as needed.

Administrative Process Standardization and Optimization:

• Develop and implement standardized administrative procedures and best practices across all nationwide branches, ensuring consistency and efficiency in operations.
• Conduct regular audits of administrative practices to identify areas for improvement, and implement targeted process enhancements to optimize workflow and productivity.
• Compile Standard Operating Procedures (SOPs) for both existing and new administrative processes, ensuring clear documentation and adherence to best practices.

Vendor Management and Cost Control:

• Actively participate in the selection, appointment, and management of service providers' accounts for essential administrative supplies, including stationery, groceries, and courier services.
• Strategically evaluate and negotiate contracts with service providers to secure the most favorable terms, resulting in significant cost savings for the company.
• Cultivate and maintain strong relationships with service providers, serving as the primary point of contact for issue resolution and escalation of concerns related to courier services, stationery, groceries, and other vendor-related matters.

Compliance and Policy:

• Maintain a thorough and updated understanding of regulatory limitations and requirements within the industry, providing guidance to colleagues on compliance matters and ensuring adherence to legal standards.

Administrative Support:

• Plan, update, and communicate the annual leave schedule for the administrative department, ensuring adequate coverage and minimizing disruptions to operations.
• Manage overtime submissions for the administrative department, ensuring accuracy and compliance with company policies.
• Provide general administrative support to the National Admin Manager, including compiling presentations, creating spreadsheets, and assisting with other administrative tasks as needed.

Problem Solving and Collaboration:

• Proactively identify shortcomings and potential solutions in administrative processes throughout the company.
• Collaborate with the National Admin Manager to develop and implement solutions to address identified issues and improve overall administrative efficiency.

Key Requirements:

Skills and Competencies:

• Excellent training and facilitation skills, with the ability to engage and motivate participants.
• Strong understanding of administrative processes and best practices.
• Proficiency in developing and implementing SOPs.
• Excellent communication, interpersonal, and presentation skills.
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Knowledge of relevant industry regulations and compliance requirements.

Personal Attributes:

• Highly organized and detail-oriented.
• Proactive and solution-oriented.
• Strong work ethic and commitment to excellence.
• Ability to adapt to changing priorities and work under pressure.
• Demonstrated ability to build and maintain positive working relationships.