Administration Clerk at Life Healthcare

Critical Outputs

• Custodian of the PAIA process
• Assist with medical records request, have to download files as most files are scanned, this is a very timeous process especially when it is a huge file.
• Assist with requesting files from Scanco when it is not loaded on Digilife
• Telephone answering duties as per LHC policies
• Keeping and circulating minutes of meetings
• Managing and maintaining an efficient filing system
• Dealing with telephonic enquires for the managers;-
• Setting up of meetings and taking minutes / interviews and all associated arrangements;
• Interfacing professionally with internal and external customers;
• Assist in arranging functions and conference;
• Assisting in complaint investigation and customer feedback;
• Assist with authorization issues that Drs or patients has and try to and see how we can resolve
• Administrative support in ordering supplies, e-mail distribution and assist in duties (such as
• Follow up on LOM’s
• Managing email inbox for funder feedback
• Check dashboards e.g. Reprice errors, resolved issues
• Assist with evaluations and audits

 Requirements

• Knowledge of the healthcare industry will be to your advantage.
• Grade 12 Qualification and computer proficiency – test could be performed.
• Admin/Secretarial qualification will be advantageous
• Strong customer service ethic and ability to work under pressure – multitask.
• Knowledge of Impilo advantageous
• Reliable, motivated and hardworking
• Understanding of the private healthcare industry, its challenges and role players would be advantageous.
• Knowledge of funder rules related to hospitalization will be advantageous
• Accuracy, speed and attention to detail with good language and grammar skills are essential