Administrative Assistant: Authentication Services (1 Year Fixed-Term Contract) at South African Qualifications Authority (SAQA)

Requirements are:    

• The most eligible candidate must hold an appropriate recognised qualification at NQF Level 5 in education, or administration or human / social sciences, or equivalent on the 10 Level NQF.
• A minimum of two years experience in administration with data capturing or information management is required.
• More than two years of experience in administration with data capturing or information management will be an added advantage.
• The incumbent must have a good knowledge of data management, dealing with enquiries in writing and verbal on multiple levels.
• Computer Literacy, time management, problem-solving, attention to detail and good written and verbal communication should be the strengths of those aspiring for this appointment.

Duties :    

• Screening of applications for compliance and provide feedback to clients.
• Draft relevant communication related to enquiries.
• Undertake verification activities as assigned.
• Help to keep information sources / reference materials up to date, known and accessible.
• Undertake activities that show awareness of and sensitivity to client needs and a sense of urgency to meet these appropriately.
• Ensure smooth transfer of registered applications by administering the daily receipt and checking of these against a register and create the necessary electronic audit trails.
• Attend to client enquiries and complaints and redirect to the relevant role players to be addressed.
• Attend to client enquiries, walk-in clients and telephone enquiries related to the field.
• Render the required support to facilitate clients’ needs related to authentication services which include client services.