Administrative Assistant | Bethlehem, Free State at PSG Konsult Ltd

Job description:

The Administrative Assistant is primarily responsible for performing after sales service offering to customers, thereby contributing to the ongoing customer relationship. The focus of the role is to provide quality service and maximise customer retention and referral, in line with the Practice Service model and Procedures. The role needs excellent client relationship management and office administrative skills.

Responsibilities:

• Interact, manage and provide effective client service
• Implement new business
• Prepare client files
• Process client queries and instructions
• Administer all products and general office administration
• Coordinate prospect projects
• Research product information
• Intermediary Services
• Assistant clients on polices and procedures
• Maintain the CRM system

Minimum requirements:

• Grade 12
• RE 5
• 3 – 5 years experience within the financial services industry
• Proficient in both spoken and written English and at least one other of the official South African languages
• Computer literacy (MS Office)

Competencies required:

• Resilient
• Teamwork
• Organising and planning
• Client service orientation
• Attention to detail