Administrative Assistant, Operations, Road Logistics at DSV

Main Purpose of Role:

• Oversee all areas within the operation of our Woolworths Division
• This role includes the active monitoring, investigations of anomalies and adherence to delivery SLA’s, KPI’s and other operational metrics related to Woolworths

Computer Literacy Level:

• Knowledge of E2Open
• A good grasp of Microsoft Suite Programmes
• Intermediate: MS Word,Excel,PowerPoint & Outlook

Job Related Requirements:

• Own transport to and from work
• Must be able to work overtime, shifts, weekends, as and when required
• Must be willing to assist client after hours
• Strong administration skills required
• A minimum of 2 years experience in an administration role required
• Minimum of 1 year experience in the courier industry
• Must be able to attend training on weekends (Saturdays & Sundays)
• Must be able to work Sundays
• Be able to work under pressure and solve problems
• The ability to liaise with clients on all levels
• Disposition to be accurate and pay attention to detail
• Must be able to work on reports and retrieve statistics
• Work in a diverse team

Electives:

• Ability to problems solve quickly, effectively but smart
• Ability to work within a team environment
• Strong communication skills are essential
• Attention to detail
• Minimum 1 year experience in the courier industry required
• Self-motivated & assertive
• Excellent communication skills
• Ability to analyze data and statistics
• Must be deadline driven to ensure targets are met
• Open minded
• Good geographical knowledge of Cape Town and its surrounding areas
• Ability to multi-task
• Ability to communicate with clients and staff on all levels
• Must be able to work on reports and retrieve statistics

Duties & Responsibilities:

• Perform general administrative duties related to your department
• Ensure the process flow is followed through within the operation
• Ensure that all quarterly audit points are adhered to, relevant to your department
• Management and execution of all queries related to your department
• Investigate customer complaints and provide timeous feedback to the client
• Ensure all drivers are at their delivery stores on time
• Ensure all files are printed and handed over to the routes in the mornings before they depart
• Scheduling of driver shifts and weekend rosters
• Ensure that drivers are allocated to stores as per route schedules
• Active arrangement of replacement and additional vehicles when required
• Execute route assessments and regular store visits
• Perform regular audits on drivers and vehicles
• All incidents, feedback, and resolutions to be logged on E2Open
• Daily reports to be followed up on out of standard deliveries
• Ensure all handovers are actioned daily
• Resolution and actioning of all parcels delivered out of SLA
• Liaise with both internal and external clients daily
• Pro-active approach with regards to feedback and queries within in the department is essential