Administrative Clerk / Customer Liaison at Phakisa Group

Purpose of the Position

• To provide effective administrative and customer support services by managing office administration, customer communication, invoicing, supplier coordination, and general operational support to ensure the smooth running of daily business activities.

Key Responsibilities

• Perform general office administration duties
• Maintain accurate filing systems and organized records
• Create, process, and manage invoices
• Assist walk-in customers at the factory shop professionally and efficiently
• Handle customer queries, complaints, and order-related communication
• Order raw materials and liaise with suppliers regarding deliveries and stock requirements
• Support logistics coordination and operational administration when required
• Ensure all documentation is accurate and updated
• Maintain a professional and customer-focused approach at all times

Minimum Requirements

• Grade 12
• Previous administrative experience preferred
• Strong organizational and time-management skills
• Good verbal and written communication skills
• Confident in dealing with customers and suppliers
• Attention to detail and high level of accuracy
• Reliable, proactive, and able to work independently
• Computer literacy (MS Office experience advantageous)
• Own reliable transport is essential

Key Competencies

• Administrative and organizational skills
• Customer service orientation
• Communication and interpersonal skills
• Problem-solving ability
• Ability to multitask and work under pressure
• Professionalism and accountability