Administrator and Support at CLS Human Capital Specialists

Introduction:

• Our client, based in Pretoria East, builds business systems and processes for the pharmaceutical industry. They are seeking a skilled Administrator and Support professional to join their team.
• The company values efficiency, analytical thinking, and proactive problem-solving. This role is ideal for a tech-savvy individual who thrives in a fast-paced environment and enjoys contributing to data-driven decision-making.

Job Purpose:

• As an Administrator and Support specialist, you will play a key role in supporting the company’s mission of building systems and processes for the pharmaceutical industry.
• You will provide essential administrative assistance to keep office operations running smoothly, manage system and database functions, analyse and report on key metrics, assist with basic bookkeeping, and support customers or representatives in effectively using the company’s platforms.

REQUIREMENTS
Minimum education (essential):

• Higher Certificate or Diploma (NQF 6)

Minimum education (desirable):

• Tertiary qualification such as a Degree (Advantageous)

Minimum applicable experience (years):

• 3-4 years

Required nature of experience:

• General administration and support
• Database management and maintenance
• Customer/representative support and query resolution
• Reporting and data analysis

Skills and Knowledge (essential):

• Intermediate computer proficiency (MS Office& MS Excel)
• Sage Accounting (desirable)
• Strong communication skills (written and verbal)
• Organisational and time management skills
• Attention to detail and accuracy

Other:

• Professional, diligent, and reliable
• Ability to multitask and meet deadlines 

KEY PERFORMANCE AREAS, WEIGHTS AND OBJECTIVES
Administrative Tasks

• Update, manage, and maintain company databases (e.g., pharmacy/product information, automated invoicing).
• Test systems and log any issues to the internal team for resolution.

System Management/Support

• Respond to customer/representative queries within 48 hours via phone and/or email.
• Assist customers with feature usage and provide guidance as needed.
• Analyse and report on system challenges through scenario testing or user impersonation.
• Report technical issues to service providers and/or management.
• Share feature requests and workarounds with the team.
• Follow up with customers/representatives to ensure issues are resolved.
• Manage, create, and support system users/customers (e.g., automated invoicing)

Reporting
Prepare intermediate-level reports, including:

• Deals factoring (SEP, MAPL & Total Deals)
• TLC, MAPL & IPL data fees
• Forecast sheets
• SEP & ad hoc deal calculations
• Pharma fees calculations

Closes:  2025-11-08