Administrator: Business Regulation, Ref No. DEDAT 09/2025 at Western Cape Government

Job Purpose    

• The Department of Economic Development and Tourism, Western Cape Government has an opportunity for a suitably qualified and competent individual to administer consumer complaints and facilitate the mediation and/or conciliation of consumer complaints.

Minimum Requirements    

• An appropriate 3-year tertiary qualification (National Diploma/B-Degree or higher qualification); A minimum of 3 years  administrative experience and alternative dispute resolution experience; A valid (Code B or higher) driving licence.

Recommendation    

• None.

Key Performance Areas    

• Provide administration of consumer complaints; Conduct mediation and/or conciliation of consumer complaints; Develop partnerships and facilitate stakeholder engagement; Conduct exploration of consumer complaints developments.

Competencies    

• Knowledge of the following: Dynamics within the Western Cape Province; Consumer Protection & Education sector, including policies, dominant issues, role-players and service providers; Provincial and national legislation within the regulatory environment; Provincial and national policies and strategies to address consumer challenges; Alternative dispute resolution process; Understanding of the synergy between Office of the Consumer Protector, Strategic Partners and Industry bodies in the environment of consumer protection; Software programmes; Skills needed: Numeracy; Proven Computer Literacy; Negotiation; Analytical; Communication skills (vernal and written); Interpersonal; Conflict resolution; Administration.