Administrator D at FNB South Africa

Purpose

• Provide efficient and effective administration support to ensure the smooth running of a functional area.

Experience and Qualifications

• Grade 12.
• 3 – 5 years relevant experience.

Additional Requirements

• Maintenance of all administrative processes for the department's operational activities
• Monitoring of changes in laws, regulations, initiatives and relevant industry practices, drafting and
• implementation of appropriate interventions. Comply with audit requirements.
• Use the Import results together with the Snapshot qualifications to compare the Red cell report every 15 days.
• Compare the Red cell report to Oracle
• Compare Oracle Core, Sales and FSB Rep report monthly, supply a monthly report to management
• Check Exceptions reports to see whether necessary actions were taken, supply a monthly report to management
• Analysing onboarding MIE checks on FAIS impacted staff
• Analysing annual FAIS MIE Checks
• Oversee and track the completion of CPD hours, PST and COB
• Oversee and track supervision of reps
• Assist with ad hoc queries from Group
• Compiling of evidence for FAIS Audits and FSCA Visits
• Check ID numbers and names and surnames match on the REDS checks done every 6 months
• Keep the Oracle Core FAIS register current in a timely manner. Involves adding/removing/linking/updating details of reps
• Obtain and track bi-weekly feedback from the CCMs and TLS pertaining to the myFAIS reports and supply feedback in meetings

Responsibilities

• Manage costs / expenses within approved budget to achieve cost efficiencies
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members
• Resolve all customer queries efficiently, and within agreed timelines.
• Provide efficient and effective administration support to ensure accuracy in the functional area.
• Comply with governance in terms of legislative and audit requirements
• Set up and maintain filing systems for the business unit to ensure efficient service is provided
• Maintenance of all administrative processes for the departments operational activities
• Provide timeous and accurate Management Information.
• Manage own development to increase own competencies
• Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.