Administrator: Dealer Warranty (VW Vereeniging PC) at Motus Holdings Limited

About the Role

• As an Administrator for Dealer Warranty at VW Vereeniging PC, you will play a crucial role in managing warranty claims and ensuring compliance with company and manufacturer policies.
• You will be responsible for facilitating claims processing, handling queries, and providing excellent support to our dealers and customers, maintaining a strong focus on efficiency and accuracy.

Key Responsibilities

• Administer warranty claims for vehicles, ensuring adherence to manufacturer policies and guidelines.
• Review and validate warranty submissions from dealers, ensuring all necessary documentation is provided.
• Communicate effectively with dealers to clarify claim details, resolve discrepancies, and facilitate timely resolutions.
• Maintain accurate records of all warranty transactions and ensure all data is captured in the warranty management system.
• Process warranty reimbursements and oversee the financial aspects of warranty claims, including reporting on claim trends.
• Collaborate with technical teams to interpret warranty data and assist in addressing recurring issues with specific vehicle models.
• Provide training and support to dealership staff regarding warranty processes and system usage.
• Assist in the development and implementation of warranty policies and procedures to improve operational efficiency.

Requirements

• Demonstrable experience in warranty administration, claims processing, or a related field, preferably in the automotive industry.
• Strong analytical skills with the ability to interpret complex data and generate meaningful reports.
• Excellent organizational and time management skills, with a keen attention to detail.
• Proficient in using warranty management software and Microsoft Office Suite, particularly Excel.
• Exceptional communication skills, both written and verbal, with the ability to engage effectively with stakeholders at all levels.

Preferred Qualifications

• Relevant qualification in business administration, finance, or a technical field related to the automotive industry.
• Understanding of dealership operations and vehicle warranty processes is preferred.
• Previous experience with customer service or support roles would be advantageous.
• Knowledge of South African automotive regulations and standards.

Closing Date 13 July 2026