Administrator: Debt - JHB at Liberty Group South Africa

Purpose

• To deliver finance debt administrative support services through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

Minimum Qualifications and Experience

Qualifications

• Matric
• Debt Collection certification ( Any level)
• Paralegal certification(advantageous)

Experience

• 2-3 years' experience in Debt Management/Commissions or Contracting
• Knowledge of Liberty systems and processes specifically SRS
• Excel knowledge intermediate/Advanced
• Working with Attorneys and Debt Collectors will be an advantage.

Key Responsibilites

• Build solid relationships with Branch Managers within all the regions. Highlight high risk accounts and give recommendations.
• Formulate strategies to leverage the AOD process when Advisers terminate. Make telephonic and electronic contact with active Advisors.
• E-mail Commission statements and electronic recons to active Advisors.
• Secure repayment or settlement plan by obtaining: AOD(Acknowledgement of Debt),PTP (Promise to Pay) and NBC(New Business Commitment);
• Ensuring 100% accuracy when comparing recon to commission statements.
• Run and perform electronic recons which reconciles to ECS and Info slips.
• Extraction of all contracting documents.
• Extraction of all policy documents that caused the debt.
• Ensuring that all queries received by attorneys and collection partners are resolved to their satisfaction.
• Monthly reporting to Management as well as Sales Leaders
• Reporting on Attorney and Collection Partner progress AOD repayment, debit order tracking
• Testing and validating whatever has been developed by IT.

Competencies

• Financial Management
• Financial Control
• Query resolution
• Financial Administration
• Financial Acumen
• Functional Policies and Procedures
• Organisation and Attention to Detail
• Interpersonal Effectiveness
• Problem Solving and Analysis
• Teamwork and Cooperation
• Communicating with Impact
• Relationship Management and Networking