Administrator at FNB South Africa

Job Description

• To provide proactive and reliable administrative support to facilitate the efficient functioning of the designated functional area, while driving accuracy, compliance, and continuous process improvement.
• Manage costs / expenses within approved budget to achieve cost efficiencies
• Deliver exceptional service that exceeds customer expectations through proactive, innovative and appropriate solutions
• Resolve all customer queries efficiently and within agreed timelines
• Improve customer retention and alignment by proactively managing and engaging the misaligned attrition base, resolving concerns and improving customer retention outcomes
• Provide efficient and effective administrative support to ensure accuracy within the functional area
• Comply with governance in terms of legislative and audit requirements
• Maintain effective electronic tracking and monitoring of activities and timelines to support administrative and process efficiency
• Provide timeous and accurate management information to support improved business decision-making
• Maintain high performance standards through consistent delivery against defined KPIs and service levels
• Manage own development to increase competencies and continue with all compliance training requirements

End Date: June 10, 2026