First National Bank (FNB) South Africa offers dynamic career paths, structured graduate development programs, and continuous on-the-job learning across banking, data science, IT, and client advisory roles
To provide proactive and reliable administrative support to facilitate the efficient functioning of the designated functional area, while driving accuracy, compliance, and continuous process improvement.
Manage costs / expenses within approved budget to achieve cost efficiencies
Deliver exceptional service that exceeds customer expectations through proactive, innovative and appropriate solutions
Resolve all customer queries efficiently and within agreed timelines
Improve customer retention and alignment by proactively managing and engaging the misaligned attrition base, resolving concerns and improving customer retention outcomes
Provide efficient and effective administrative support to ensure accuracy within the functional area
Comply with governance in terms of legislative and audit requirements
Maintain effective electronic tracking and monitoring of activities and timelines to support administrative and process efficiency
Provide timeous and accurate management information to support improved business decision-making
Maintain high performance standards through consistent delivery against defined KPIs and service levels
Manage own development to increase competencies and continue with all compliance training requirements
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