Administrator: Internal Sales (Polokwane) at Mustek Limited

Purpose:

The Sales Administrator is responsible for assisting the Sales Executives with sales calls on Mustek products and building customer relationships.

Responsibilities:

• Responsible for processing orders by telephone, email or mail.
• Place 100% of External Sales Executive monthly GP Actuals (internal system).
• KPI measurement on Gross Profit Monthly must be equal to or greater than 80% of YTD GP % must be achieved or a PIP will be implemented.
• If 90% average of the total KPI annually (at the end of the FY or Quarter) is not achieved PIP may be implemented.
• Provide general sales administrative support to Sales Executives as required.
• Assist in identifying market opportunities and putting together sales strategies for new and existing clients.
• Ensure that compliance with the SOP (standard operating procedures), Fraud Prevention, Order Verification are adhered to.
• Advise on forthcoming product developments and discussing special promotions.
• Ensure that no more than 2 complaints are lodged monthly (telephonic or written).
• Actively work towards the company values.
• Ensure the customers/client care policies are adhered to always.
• Ensure professional customer/client interaction always.
• Provides customers with necessary product and basic technical support.
• Follows-up with work in progress to ensure customer satisfaction and prompt delivery of goods.
• Maintain and develop relationships with existing customers via telephone calls and emails.

Requirements

 Qualification and Experience:

• Matric.
• At least 2-year sales administration preferred.
• Experience within ICT industry sales at a similar level would be advantageous.

Skills and Knowledge:

• Customer focus and responsiveness.
• Time management.
• Professional.
• Showing initiative.
• Understanding customer needs.
• Attention to detail.
• Mustek product/service offering knowledge.
• Sales and marketing principles.
• Customer service.
• Company policy and procedure.
• Microsoft office applications.
• Administration skills.
• Reporting skills.
• Good communications skills.