Administrator - JHB - Eastern Suburbs at Marvel Placement Consultant

Minimum Requirements:

• Matric.
• Beneficial: Relevant tertiary qualification.
• 2 years’ experience as an Administrator, Office Assistant, or similar role, preferably in the plumbing industry.
• Proficiency in Microsoft Office Suite.
• Excellent organisational and time management skills.
• Beneficial: Familiarity with plumbing terminology and procedures is advantageous.

Roles and Responsibilities:

Basic Administration:

• Perform general office duties, including answering phones, responding to emails, and managing correspondence.
• Maintain and update filing systems, both electronic and physical.
• Order and maintain office supplies as needed.

Invoicing:

• Generate and issue invoices to clients accurately and in a timely manner.
• Record payments received and follow up on outstanding invoices.

Job Coordination:

• Assist in the scheduling and coordination of plumbing jobs.
• Communicate job details, including timeframes and requirements, to plumbing technicians.
• Ensure proper documentation and permits are obtained for each job.

Client Correspondence:

• Act as the primary point of contact for clients, addressing inquiries and concerns professionally and promptly.
• Provide updates to clients regarding the status of their projects.
• Coordinate with clients to schedule appointments and service calls.

Data Entry and Record-Keeping:

• Input job details, client information, and service records into the company's database accurately.
• Maintain comprehensive and organised records of all transactions and interactions.

Assist in Administrative Support:

• Support management and other staff with administrative tasks as required.
• Prepare reports, presentations, and other documents as needed.
• Collaborate with team members to ensure efficient office operations.

Compliance and Regulation:

• Stay informed about industry regulations and compliance requirements.
• Ensure that all administrative processes adhere to legal and regulatory standards.

Continuous Improvement:

• Identify opportunities to streamline administrative processes and improve efficiency.
• Provide feedback and suggestions for enhancing office procedures.